Strategic Enterprise Customer Activation Manager – Driving Finance Transformation & AI‑Enabled Workflow Adoption at brighthush

About brighthush

At brighthush, we’re redefining how modern businesses manage their finances. By embedding intelligent automation into every dollar a company spends, we empower finance teams to focus on strategy rather than reconciliation. Our platform powers over 200 Billion in annualized spend for more than 70,000 organizations worldwide, delivering real‑time authorization, risk flagging, spend categorization, and automated close‑out. The result? Our median customer saves 5 % on spend and grows revenue by 16 % in their first year—outperforming firms that don’t use brighthush.

We’re a high‑velocity, high‑impact team that values agency, urgency, and a slope‑over‑intercept mindset. If you’re passionate about building systems that shape how companies move and manage billions of dollars, brighthush is the place to bring your ideas to life.

Role Overview

As a Strategic Enterprise Customer Activation Manager, you won’t just manage accounts—you’ll transform the financial operations of our largest, most strategic enterprise customers. You’ll be the bridge between the CFO’s vision and the day‑to‑day execution of AI‑powered finance workflows. Your work will directly influence how companies allocate resources, close books, and drive profitability.

Key Responsibilities

• Lead the full transformation journey for enterprise clients—from initial implementation to sustained adoption—ensuring measurable time‑to‑value and business outcomes.
• Own change‑management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption beyond the finish line.
• Quantify and communicate impact in CFO‑friendly language: close‑cycle improvement, spend visibility, variance reduction, and ROI, rather than generic product usage metrics.
• Execute executive‑level stakeholder management across multiple layers, including independent ownership of C‑suite relationships.
• Leverage AI daily to prepare for calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can’t match.
• Educate customers on agentic finance capabilities—positioning new workflows as fundamental changes to how their finance teams operate, not just new features.
• Collaborate cross‑functionally with Account Executives and Technical Consulting to deliver seamless implementations and expand brighthush’s footprint within accounts.
• Feed customer insights back to Product—surfacing patterns, gaps, and opportunities that shape future product evolution.

Must‑Haves

• Enterprise change‑management expertise—you’ve driven workflow adoption inside complex organizations, navigated real stakeholder resistance, and have measurable results to prove it. Finance or fintech context is a plus but not required.
• AI fluency as a daily habit—you already use AI tools habitually to prep for calls, synthesize information, build customer‑facing materials, and automate repetitive tasks. If you’re still exploring AI, this role will be a hard adjustment.
• Financial impact communication—you can walk a CFO through the business case for a workflow change, connect implementation milestones to P&L outcomes, and run executive updates in financial terms, not product terms.
• Technical acumen—you can hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture. Credibility in technical conversations earns you a seat at the table with the full customer stakeholder group.
• 7+ years in enterprise customer success or implementations—you’ve spent enough time navigating complex organizations and senior stakeholders that it’s second nature. You know how to move an enterprise, not just support one.

Nice‑to‑Haves

• Agentic workflow experience—you’ve helped customers adopt AI‑powered or agentic workflows at scale, understanding friction and what makes transformation stick.
• Finance domain depth—exposure to FP&A, accounting software ecosystems (brighthush, brighthush, brighthush, brighthush), expense management, or CFO‑adjacent workflows accelerates credibility with our customer base.
• Demonstrated commercial impact—you can point to expansion, retention, or time‑to‑value outcomes with specific metrics attached.
• Background at an AI‑first or AI transformation company—not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture.
• High‑growth or startup experience—comfort operating in ambiguity and rapid change.
• C‑suite relationships built and maintained independently—without relying on a sales counterpart.

Compensation & Benefits

For candidates located in NYC or SF, the pay range for this role is $198,000 – $271,000. For candidates located in all other locations, the pay range is $178,000 – $244,000. In addition to competitive base salary, you’ll receive a performance‑based bonus structure aligned with customer success metrics.

All full‑time brighthush employees enjoy a comprehensive benefits package, including:

• Flexible PTO and unlimited AI token usage
• Centralized home‑office equipment ordering
• Health and wellness stipend
• Budget for intra‑office travel and weekly coffee stipend
• Full medical, dental, and vision coverage (U.S. employees) with partial coverage for dependents
• One Medical annual membership (U.S.)
• 401(k) with employer match (U.S.)
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100 % pay
• Pet insurance (U.S.)
• In‑office perks: lunch, snacks, drinks, and more (U.S.)
• Relocation support to NYC or SF (as needed)
• Group medical, dental, and vision coverage through brighthush (Canada)
• Life, AD&D, and disability coverage (Canada)
• Fertility drug coverage (up to $4,000 lifetime) (Canada)
• Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
• Private medical insurance through brighthush (UK)
• Virtual GP and at‑home care via brighthush (UK)
• Workplace pension through brighthush, with salary sacrifice option (UK)

Culture & Growth at brighthush

At brighthush, we celebrate builders who own problems end‑to‑end and make consequential decisions. Our culture is built on high agency, high urgency, and a relentless focus on slope over intercept. You’ll work alongside product, engineering, and sales teams that value transparency, experimentation, and rapid iteration. We invest heavily in professional development—whether that’s AI training, leadership coaching, or industry certifications—so you can grow into senior leadership roles or become a domain expert in finance transformation.

Why Join brighthush?

If you’re ready to shape how companies move and manage billions of dollars, to lead AI‑driven finance transformation at scale, and to work in an environment that rewards bold ideas and measurable impact, brighthush is the place for you. Your work will directly influence the financial health of our largest enterprise customers, and you’ll have the autonomy to innovate, iterate, and deliver lasting value.

Apply Today

Ready to make a difference? Click the link below to submit your application and join the brighthush team of innovators.