Strategic Enterprise Customer Success Director – Driving Cloud, AI, and FinOps Excellence for Fortune 500 Clients at brighthush

About brighthush

brighthush is a trailblazing cloud and AI cost‑governance platform that empowers Fortune 500 enterprises to unlock the full value of their digital investments. By fusing advanced analytics, machine learning, and industry‑leading automation, we help organizations optimize infrastructure spend, accelerate innovation, and achieve sustainable growth. Our mission is simple: make cloud and AI resources work smarter, not harder.

With a rapidly expanding customer base across finance, healthcare, retail, and technology, brighthush sits at the intersection of cloud economics, AI innovation, and enterprise transformation. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our clients. We thrive on solving complex problems, fostering a growth mindset, and celebrating every milestone—big or small.

Why Join brighthush?

• Impact at Scale – Lead a high‑performing Customer Success team that directly influences the adoption, expansion, and renewal of our flagship SaaS platform.
• Strategic Leadership – Own the end‑to‑end customer journey for our most critical enterprise accounts, shaping product strategy and driving cross‑functional alignment.
• Innovation‑Driven Environment – Work alongside world‑class engineers, data scientists, and product managers to continuously evolve our AI‑powered cost‑optimization solutions.
• Career Growth – Accelerate your career with mentorship, leadership development programs, and the opportunity to transition into executive roles.
• Flexibility & Work‑Life Balance – Fully remote, United States‑based role with a flexible schedule that supports both professional excellence and personal well‑being.

Key Responsibilities

As the Customer Success Director at brighthush, you will be the strategic steward of our enterprise portfolio, ensuring that our clients realize maximum value from our platform. Your day‑to‑day responsibilities will include:

• Lead and mentor a team of Customer Success Managers, setting clear performance metrics and fostering a culture of continuous improvement.
• Own the strategic account plan for each enterprise client, collaborating with Sales, Product, and Engineering to align on goals, timelines, and success metrics.
• Drive adoption and expansion initiatives, leveraging data‑driven insights to identify upsell and cross‑sell opportunities.
• Serve as the primary executive point of contact for key accounts, building trust and credibility at the C‑suite level.
• Develop and execute customer success programs that reduce churn, increase NPS, and accelerate ROI for clients.
• Partner with the Finance team to monitor and report on cost‑optimization outcomes, translating technical results into business value.
• Champion a culture of data fluency, ensuring that all team members are comfortable with analytics tools, dashboards, and reporting.
• Oversee program management activities, including project scoping, resource allocation, and risk mitigation.
• Represent brighthush at industry events, conferences, and client meetings, positioning the company as a thought leader in cloud cost governance.
• Maintain a 25% travel commitment to engage with clients, partners, and internal stakeholders across the United States.

Essential Qualifications

• Minimum 5+ years of progressive experience in Customer Success, Enterprise Account Management, or a related field within B2B SaaS.
• At least 3 years of experience owning strategic accounts or leading a Customer Success team in a high‑growth, enterprise‑focused environment.
• Strong background in cloud infrastructure, FinOps, or DevOps, with hands‑on experience in CloudFormation, Terraform, Kubernetes, and brighthush.
• Demonstrated executive presence and the ability to influence decision makers at the C‑suite level.
• Exceptional data fluency: proficiency in SQL, data visualization tools (e.g., brighthush, brighthush BI), and the ability to translate complex data into actionable insights.
• Proven program management skills, including experience with Agile methodologies, project planning, and cross‑functional collaboration.
• Fluent in English, both written and spoken.
• U.S. residency or the ability to work remotely from the United States.
• Willingness to travel up to 25% of the time for client engagements and internal initiatives.

Preferred Qualifications

• Experience with AI‑powered tools such as brighthush Copilot, brighthush, or similar generative AI platforms.
• Prior leadership role in a fast‑paced, high‑growth SaaS company.
• Background in financial modeling, cost‑optimization frameworks, or a related discipline.
• Certified in cloud technologies (e.g., brighthush Certified Solutions Architect, brighthush Solutions Architect).
• Track record of building and scaling Customer Success operations from the ground up.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset with a passion for delivering measurable outcomes
• Data‑Driven Decision Making
• Strong Communication & Presentation Skills
• Influence & Negotiation at the Executive Level
• Project & Program Management Expertise
• Technical Acumen in Cloud, DevOps, and AI Technologies
• Adaptability & Resilience in a Rapidly Evolving Environment
• Team Building & Talent Development

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As Customer Success Director, you will:

• Participate in a structured leadership development program that includes mentorship from senior executives, executive coaching, and rotational assignments across product, sales, and engineering.
• Gain access to cutting‑edge training resources, including certifications in cloud architecture, AI ethics, and FinOps best practices.
• Lead high‑impact projects that shape the future of our platform, providing you with a portfolio of achievements that accelerate your career trajectory.
• Collaborate with a global network of experts, fostering cross‑functional learning and knowledge sharing.
• Be considered for executive roles such as Vice President of Customer Success or Chief Customer Officer as you demonstrate strategic impact.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and a results‑oriented mindset. Our culture is defined by:

• Inclusivity & Diversity – We celebrate diverse perspectives and create an environment where every voice is heard.
• Collaboration & Transparency – Open communication channels, regular all‑hands meetings, and cross‑team hackathons keep us aligned and innovative.
• Well‑Being & Work‑Life Balance – Flexible hours, mental health resources, and a generous paid time off policy help you recharge.
• Continuous Learning – Monthly learning days, tech talks, and a stipend for external courses encourage growth.
• Community & Impact – We support volunteer initiatives, sustainability projects, and industry advocacy.

Compensation & Benefits

While specific figures are tailored to individual experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Flexible paid time off, parental leave, and sabbatical options.
• Well‑being stipend, gym membership reimbursement, and mental health support.
• Professional development budget and conference travel support.

How to Apply

If you are a seasoned Customer Success leader with a passion for cloud economics, AI innovation, and enterprise transformation, we want to hear from you. Join brighthush and help shape the future of how enterprises manage and optimize their digital infrastructure.

Ready to take the next step? Submit your application through our careers portal or click the link below to explore this exciting opportunity.