Seasoned Dutch‑Speaking Customer Care Agent & Multilingual FinTech Support Specialist – Drive Global Payment Innovation

About brighthush

At brighthush, we are not just a fintech company – we are a movement that reimagines how businesses worldwide accept, manage, and grow through payments. From street‑level vendors to global e‑commerce giants, we empower every merchant with a single, unified platform that eliminates friction, unlocks new revenue streams, and delivers a friction‑free experience for their customers. Our mission is simple yet ambitious: to make payments effortless, accessible, and scalable for everyone.

Why brighthush?

Our success is built on a foundation of cutting‑edge technology, relentless innovation, and a customer‑first mindset. We provide:

• Free, multi‑currency accounts that let merchants operate across borders without hidden fees.
• Robust e‑commerce tools – from checkout widgets to subscription billing – that grow with your business.
• A suite of payment services – card processing, ACH, instant payouts, and more – that scale automatically as you expand.
• Real‑time analytics and insights that help merchants make data‑driven decisions.

We are more than a payment processor; we are a growth partner. Our platform is designed to adapt to the evolving digital economy, giving merchants the tools, insights, and support they need to thrive.

Our Culture

• Innovation at Speed: We thrive in a fast‑moving environment where ideas are tested, iterated, and deployed quickly.
• Diversity & Inclusion: Our team spans continents, languages, and cultures – bringing fresh perspectives to every challenge.
• Continuous Learning: From our internal brighthush Academy to external LinkedIn Learning courses, we invest in your professional growth.
• Team Spirit: Regular team‑building events, social gatherings, and cross‑functional collaborations keep us connected and energized.

Role Overview

As a Customer Care Agent at brighthush, you will be the frontline ambassador for Dutch‑speaking merchants and business owners. Your day‑to‑day responsibilities will involve guiding customers through account setup, troubleshooting complex payment issues, and ensuring a delightful experience across chat, email, and phone channels. This role is dynamic, collaborative, and integral to our mission of making payments effortless for everyone.

Key Responsibilities

• Serve as the primary point of contact for Dutch‑speaking merchants, delivering clear, friendly, and professional support across multiple channels.
• Own customer inquiries from initial contact to resolution, ensuring timely follow‑ups and a smooth handover to relevant internal teams.
• Educate customers on account features, product functionalities, and best practices, translating technical or financial jargon into plain Dutch.
• Act as an internal advocate, collaborating with Payments Operations, Account Verification, and other specialist teams to expedite complex case resolution.
• Document recurring issues and provide actionable feedback to product and engineering teams, driving continuous improvement.
• Maintain accurate records of customer interactions in our CRM, ensuring data integrity and compliance with GDPR.
• Participate in regular training sessions and knowledge‑sharing workshops to stay updated on product changes and industry trends.
• Contribute to the creation of knowledge base articles and FAQs in Dutch, enhancing self‑service resources for merchants.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and proactively identify improvement opportunities.
• Collaborate with the Marketing and Product teams to pilot new features and gather merchant feedback.

Essential Qualifications

• Fluency in Dutch (native or near‑native) and strong command of English, both written and spoken.
• Minimum of 1–2 years in a customer‑facing role, preferably in a call centre, BPO, or fintech support environment.
• Excellent communication skills, with the ability to explain complex technical or financial concepts in simple, jargon‑free language.
• Calm, composed demeanor under pressure, coupled with a genuine passion for helping people.
• Proficiency with digital tools, CRM systems, and a keen eye for detail.
• Interest in fintech, payments, or business technology; prior experience with payment systems or POS solutions is a plus.
• Adaptability and a growth mindset – embrace change as an opportunity rather than a disruption.
• Strong problem‑solving skills and the ability to think critically under tight deadlines.
• Experience in a high‑volume, fast‑paced environment where multitasking and prioritization are essential.

Preferred Qualifications

• Experience in a fintech or payment‑processing company.
• Knowledge of EU payment regulations (PSD2, GDPR) and compliance standards.
• Previous exposure to multi‑currency account management.
• Experience with data‑driven problem solving and root‑cause analysis.
• Multilingual capabilities beyond Dutch and English.
• Familiarity with the brighthush product suite and internal tools.

Skills & Competencies

• Customer‑centric mindset with a strong service orientation.
• Strong analytical and troubleshooting skills.
• Effective time‑management and prioritization abilities.
• Team collaboration and cross‑functional communication.
• Resilience and adaptability in a fast‑paced environment.
• Proactive learning and continuous improvement.
• Empathy and cultural sensitivity when interacting with diverse merchants.

Career Growth & Development

At brighthush, your career path is as dynamic as our business. We offer:

• Clear promotion tracks from Customer Care Agent to Senior Agent, Team Lead, and beyond.
• Annual performance reviews with transparent metrics and growth plans.
• Access to the brighthush Academy – a curated learning hub covering product knowledge, soft skills, and leadership development.
• Unlimited access to LinkedIn Learning and a dedicated annual training budget.
• Mentorship programs pairing you with senior leaders across the organization.
• Opportunities to contribute to product roadmaps and innovation initiatives.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture Highlights

Our workplace is designed to foster creativity, collaboration, and well‑being:

• Hybrid work model with flexible remote options, allowing you to balance productivity and personal life.
• Modern, open‑plan offices equipped with ergonomic furniture, quiet zones, and collaborative spaces.
• Regular hackathons and innovation challenges that encourage experimentation.
• Inclusive events celebrating cultural holidays, language days, and community service projects.
• Health and wellness initiatives, including on‑site fitness classes, mindfulness sessions, and wellness stipends.
• Transparent communication from leadership through town‑hall meetings and open Q&A sessions.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with annual reviews and performance‑based bonuses.
• Generous paid time off: 25 days of annual leave, with the possibility to accrue up to 30 days.
• Comprehensive health insurance covering medical, dental, and optical care.
• Monthly meal vouchers (approximately €102).
• Fully covered multisport card for fitness and wellness.
• Free coffee, snacks, and beverages at the office.
• Employee referral bonus program.
• Flexible work arrangements, including hybrid and remote options.
• Annual wellness stipend for gym memberships, yoga classes, or other health‑related activities.
• Stock‑option or equity participation plan for eligible employees.

What Makes This Role Special?

Joining brighthush means becoming part of a vibrant, international team that values innovation, collaboration, and personal growth. You will:

• Work in a high‑tech environment that encourages experimentation and rapid iteration.
• Interact with merchants from diverse industries, gaining insights into their unique challenges and success stories.
• Contribute directly to product enhancements by sharing customer feedback and identifying pain points.
• Benefit from a supportive culture that celebrates achievements, fosters learning, and rewards initiative.
• Build a professional network across multiple departments and global locations.
• Play a pivotal role in shaping the future of payments for merchants worldwide.

How to Apply

Ready to shape the future of payments and help businesses thrive? Submit your application through our careers portal. Please include a resume in English and a brief cover letter highlighting your experience with Dutch‑speaking customers and any fintech exposure.

Equal Opportunity Statement

brighthush is committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities. All qualified candidates will receive equal consideration for employment, free from discrimination based on age, ancestry, color, marital status, national origin, disability, veteran status, race, religion, sex, sexual orientation, gender identity, or any other protected characteristic.

Data Privacy

All applications will be handled in compliance with GDPR. Personal information will be used solely for the recruitment process and retained only for the duration required. Shortlisted candidates will be contacted directly.

Join brighthush Today!

Embark on a rewarding career where your voice matters, your growth is supported, and your impact is felt across the fintech landscape. Apply now and become a key player in our mission to make payments simple, smart, and accessible for all.