Strategic Enterprise Customer Success Manager – AI‑First Security Platform, Global Partner Success & Growth Enablement

About brighthush – Pioneering the Future of AI‑Driven Cybersecurity

brighthush stands at the forefront of Continuous Threat Exposure Management (CTEM), delivering a unique blend of AI‑powered security testing and the world’s largest community of ethical security researchers. Our platform empowers enterprises to discover, validate, prioritize, and remediate vulnerabilities across code, cloud, and emerging AI systems. Trusted by the most demanding organizations worldwide, brighthush continuously reduces cyber risk while enabling customers to innovate with confidence.

Why This Role Matters

As a Strategic Enterprise Customer Success Manager at brighthush, you will be the linchpin between our cutting‑edge platform and the most complex, high‑value enterprise accounts. You will guide senior stakeholders through security transformation journeys, ensuring they extract maximum business value, achieve measurable risk reduction, and become vocal advocates for brighthush’s mission.

Key Responsibilities

Strategic Account Ownership

• Lead the post‑onboarding success of a portfolio of enterprise customers, building trusted relationships with C‑level and senior security leaders.
• Align brighthush’s capabilities with evolving business objectives, driving adoption, retention, and expansion opportunities.
• Develop and execute customized success plans that translate technical outcomes into clear business ROI.

Data‑Driven Insight & Advisory

• Utilize robust analytics to evaluate program performance, surface trends, and identify risk hotspots.
• Craft compelling business narratives from data, influencing customer priorities and internal decision‑making.
• Provide actionable recommendations that elevate program maturity and security posture.

Complex Problem Solving & Escalation Management

• Apply first‑principles thinking to diagnose and resolve intricate technical and organizational challenges.
• Coordinate cross‑functional teams—including Sales, Product, Technical Services, and Engineering—to deliver durable solutions.
• Document best‑practice resolutions and share knowledge across the Customer Success organization.

Change Agility & AI‑First Enablement

• Guide customers through shifting security priorities, organizational change, and new product releases.
• Champion AI‑driven tools that surface emerging risks, automate routine workflows, and scale success activities.
• Lead internal workshops on AI‑first methodologies, fostering a culture of continuous improvement.

Subject Matter Expertise & Thought Leadership

• Become the go‑to authority on brighthush’s platform, vulnerability disclosure, and bug bounty program management.
• Mentor junior Customer Success Managers, elevating the overall skill set of the team.
• Represent brighthush at industry events, webinars, and customer forums, positioning the company as a thought leader.

Cross‑Functional Partnership & Growth Enablement

• Collaborate with Sales to identify expansion opportunities and co‑create value‑based proposals.
• Provide product feedback based on real‑world usage, influencing roadmap priorities.
• Lead customer advocacy initiatives, including case studies, joint press releases, and strategic program enhancements.

Scalable Process Development

• Identify recurring challenges across accounts and develop repeatable frameworks to address them.
• Contribute to the evolution of brighthush’s Customer Success playbook, ensuring consistency and excellence at scale.
• Translate customer feedback into actionable improvements that enhance the overall experience.

Minimum Qualifications

• 6+ years of experience in Customer Success or Account Management supporting high‑touch enterprise or government customers in a B2B SaaS environment.
• Proven track record of managing complex, multi‑stakeholder programs and delivering measurable outcomes.
• Strong technical acumen with SaaS, cloud, and IT operations concepts; ability to discuss capacity, utilization, and performance with both technical and non‑technical audiences.
• Demonstrated ability to leverage data, program insights, and structured problem‑solving to drive recommendations and adapt to evolving customer needs.

Preferred Qualifications

• Background in cybersecurity, specifically with vulnerability disclosure, bug bounty, or related security initiatives.
• Experience thriving in a fast‑growing scale‑up environment.
• Familiarity with AI‑driven security testing tools and platforms.
• History of influencing product development through customer insights.

Compensation & Benefits

Base Salary Range (Tier B): $141,000 – $173,000 annually, commensurate with experience and market benchmarks.

In addition to a competitive base, brighthush offers a comprehensive benefits package designed to support health, wealth, and well‑being:

• Medical, vision, and dental coverage (including dependent options).
• Life and disability insurance.
• Equity stock options, aligning your success with the company’s growth.
• Retirement savings plans with company matching contributions.
• Unlimited paid time off (PTO) and paid public holidays.
• Generous parental and maternity leave policies.
• Extended leaves of absence, including caregiver leave and statutory family leave.
• Employee Assistance Program (EAP) for personal and professional support.
• Remote work flexibility with a hybrid “flex‑in‑office” model for candidates within ~50 miles of Austin, TX; Boston, MA; or Washington, DC.

Culture & Work Environment at brighthush

brighthush is built on three core values that shape every interaction:

• Customer Obsessed: We put client outcomes at the heart of every decision.
• Transparency & Integrity: We default to disclosure, fostering trust and accountability.
• Win Together: Collaboration, inclusion, and mutual respect drive our collective success.

Our flexible work philosophy empowers you to deliver your best work from anywhere while still enjoying in‑person moments that strengthen team bonds. You’ll join a globally distributed, inclusive community where diverse perspectives are celebrated and every voice matters.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship programs with senior leaders in security, product, and go‑to‑market.
• Continuous learning stipends for certifications, conferences, and advanced coursework.
• Opportunities to lead cross‑functional initiatives that influence company strategy.
• Clear promotion pathways from Individual Contributor to Senior Manager, Director, and beyond.

Application Process & Next Steps

If you are passionate about shaping the security future of Fortune‑500 enterprises, love turning data into strategic insight, and thrive in a fast‑moving, AI‑first environment, we want to hear from you. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and values outlined above.

brighthush is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We are committed to a fair hiring process. For U.S.‑based roles, applicants with arrest or conviction records will be considered in accordance with the San Francisco Fair Chance Ordinance.

Ready to make an impact? Click the link below to apply and start your journey with brighthush today.