Strategic Growth Customer Success Manager – Enterprise Cyber‑Risk Remediation, Expansion & Executive Partnership Lead

About brighthush

brighthush is redefining the way organizations tackle cyber risk. While many security solutions stop at identifying vulnerabilities, brighthush goes a step further—delivering an Autonomous Remediation Platform that actively fixes problems. By continuously and safely reducing exposure, the platform remediates vulnerabilities and misconfigurations, closes patching gaps, hardens systems, enforces compliance, governs applications, and even controls AI‑related risk. The technology blends deep dependency awareness, pre‑execution validation, automated remediation, and instant rollback, allowing enterprises to eliminate risk across endpoints, servers, applications, and AI systems without disrupting business operations.

Founded in 2019, brighthush grew from a bootstrapped, profitable startup into a market‑leading cyber‑risk partner. After a successful early phase, the company raised a $65 million Series A round led by brighthush. Today, more than 300 enterprise organizations—spanning industries such as consumer goods, healthcare, and technology—trust brighthush to protect over three million devices worldwide. Global brands like brighthush, brighthush, brighthush, and brighthush rely on brighthush every day to keep their digital environments secure.

As brighthush continues to expand its platform and global footprint, we are looking for exceptional talent who want to own strategic relationships, solve high‑impact challenges, and shape the next chapter of our growth story.

Role Overview

We are seeking a Strategic Growth Customer Success Manager who will be the senior owner of a portfolio of 8‑12 of brighthush’s largest and most strategic enterprise customers, representing $3.5 million+ in annual recurring revenue (ARR). These accounts are complex, multinational organizations with multiple buying centers and executive stakeholders who expect a true partner—not just a vendor. Your mission is to prove the value of brighthush’s remediation platform at the executive level, quarter after quarter, while expanding our footprint across each customer’s business.

This is a high‑visibility, high‑impact role that reports directly to the VP of Customer Success. You will lead cross‑functional account teams, craft multi‑year success plans, drive expansion, and mentor the next generation of Customer Success Managers (CSMs). Travel is up to 20 % and includes on‑site executive business reviews and industry events.

Key Responsibilities

• Own Executive Relationships: Build trusted, strategic relationships with CISOs, CIOs, and senior IT/security leaders. Extend influence beyond security into IT operations, infrastructure, risk, compliance, and procurement.
• Strategic Account Planning: Develop joint, multi‑year success plans tied to each customer’s business outcomes. Review and adjust these plans quarterly with the account team and brighthush leadership.
• Lead Cross‑Functional Teams: Quarterback Technical Account Managers, Sales, Solutions Engineers, and executive sponsors around a single, cohesive plan so the customer experiences a unified brighthush partnership.
• Identify & Capture Expansion Opportunities: Map whitespace across business units, regions, devices, and platform capabilities. Open new buying centers, build compelling business cases, and secure funding for expansion.
• Drive Complex Renewals: Lead multi‑year, multi‑stakeholder renewal cycles, navigating procurement, legal, and channel partners. Initiate the process 180 days out and use the MEDDPICC methodology to qualify and close.
• Executive Business Reviews: Quantify risk eliminated, operational time returned, and ROI achieved. Present these metrics in compelling executive business reviews that reinforce the partnership.
• Escalation Management: Own the response when issues arise, mobilize the right resources quickly, and preserve the executive relationship with steady judgment.
• Accurate Forecasting: Keep the CRM up‑to‑date, forecast renewals and expansions with precision, and flag risk early with a recovery plan attached.
• Team & Product Influence: Mentor junior CSMs, contribute to brighthush’s customer success playbooks, provide strategic feedback to Product, and help shape the customer advisory board and reference program.

How Success Is Measured

• Gross Revenue Retention (GRR): Maintain high levels of retained revenue across the portfolio.
• Net Revenue Retention (NRR): Drive expansion revenue that exceeds churn, delivering net growth from existing accounts.
• Early Renewals: Secure renewals ahead of schedule, reducing risk and improving cash flow.
• Customer Health Scores: Consistently achieve strong health metrics through adoption, satisfaction, and value realization.

Essential Qualifications

• 7+ years of experience in Customer Success, Account Management, or enterprise sales at a B2B SaaS company.
• At least 3 years owning strategic, Fortune 500 or Global 2000 accounts with a proven record of multi‑year renewals and significant expansion.
• Executive presence and credibility when engaging with CISOs, CIOs, and other senior leaders.
• Deep domain knowledge in vulnerability management, exposure management, patch management, or endpoint management.
• Demonstrated ability to build and execute account plans across large, matrixed, global organizations.
• Proficiency with a structured sales methodology (e.g., MEDDPICC) and disciplined forecasting.
• Startup or high‑growth mindset—self‑directed, urgent, and comfortable building something new.

Preferred Qualifications

• Experience building or scaling a strategic or enterprise Customer Success motion.
• Track record of mentoring or leading other CSMs.
• Background working with global system integrators, resellers, and Managed Security Service Providers (MSSPs) on enterprise renewals.
• Experience running customer advisory boards or reference programs.
• Familiarity with endpoint security, EDR/XDR, or broader exposure management ecosystems.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align technology outcomes with business objectives, and craft long‑term plans.
• Relationship Management: Skilled at multi‑threading, influencing without authority, and maintaining executive‑level trust.
• Analytical Acumen: Comfortable quantifying risk reduction, ROI, and operational efficiencies.
• Communication Excellence: Clear, persuasive, and tailored messaging for technical and non‑technical audiences.
• Leadership & Mentorship: Passion for developing junior talent and shaping best‑practice playbooks.
• Project Management: Ability to coordinate cross‑functional teams, manage timelines, and deliver on commitments.
• Adaptability: Thrive in a fast‑moving environment where priorities shift and new opportunities emerge.

Career Growth & Learning Opportunities

At brighthush, your success fuels the company’s growth, and the company invests heavily in your professional development. In this role you will:

• Gain direct exposure to C‑level executives at some of the world’s largest enterprises.
• Develop deep expertise in cutting‑edge autonomous remediation technology.
• Lead a high‑performing, cross‑functional account team, positioning yourself for senior leadership roles such as Director of Customer Success or VP of Global Accounts.
• Participate in a robust learning program that includes certifications in security frameworks, advanced negotiation tactics, and leadership development.
• Contribute to product strategy by feeding real‑world customer insights directly to the Product organization.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our culture is built on:

• Collaboration: Transparent communication channels, regular cross‑team syncs, and a shared commitment to customer success.
• Innovation: A willingness to experiment, iterate, and bring bold ideas to market quickly.
• Ownership: Every team member is empowered to make decisions that drive impact for customers and the business.
• Diversity & Inclusion: A commitment to building a team that reflects the global customers we serve, fostering an environment where every voice is heard.
• Well‑Being: Competitive time‑off policies, mental‑health resources, and a supportive community that celebrates both professional and personal milestones.

Compensation, Perks & Benefits

While exact figures are tailored to experience, brighthush offers a market‑competitive total compensation package that includes:

• Base salary aligned with senior‑level Customer Success leadership roles.
• Performance‑based annual bonus tied to GRR, NRR, and expansion targets.
• Equity participation, giving you a direct stake in brighthush’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid parental leave and family‑friendly policies.
• Professional development budget for certifications, conferences, and training.
• Home office stipend and technology allowance to support remote productivity.
• Annual company‑wide retreat and regular virtual team‑building events.

Typical First‑90‑Day Roadmap

First 30 Days – Immersion

• Complete in‑depth product training and understand brighthush’s value proposition. • Meet executive sponsors and key stakeholders at each assigned account. • Build a detailed stakeholder map, assess current adoption, risk posture, and identify whitespace opportunities.

Days 31‑60 – Planning & Early Wins

• Draft a strategic account plan for each customer, aligning on business outcomes and success metrics. • Conduct initial executive business reviews (EBRs) or schedule them for the upcoming quarter. • Begin qualification of expansion opportunities using the MEDDPICC framework.

Days 61‑90 – Execution & Forecasting

• Present finalized account plans to brighthush leadership for approval. • Lead at least one renewal cycle through the early stages, establishing a clear timeline and risk mitigation plan. • Deliver the first round of executive business reviews, showcasing risk reduction and ROI. • Populate the CRM with accurate forecasts, renewal dates, and expansion pipelines.

Why Join brighthush?

If you thrive on solving complex security challenges, enjoy partnering with senior executives, and want a clear pathway to senior leadership, brighthush offers the platform to accelerate your career. You will be at the forefront of a technology that not only detects cyber threats but actively eliminates them—delivering measurable business value and protecting critical assets worldwide.

Ready to make a lasting impact and grow with a fast‑moving, innovative leader in autonomous remediation? Apply today and become a pivotal part of brighthush’s journey to secure the digital future.