Strategic Head of Customer & Solutions Marketing – Remote B2B Growth & Brand Leadership for Global Technology & Talent Services at brighthush
About brighthush
brighthush is a pioneer in the digital transformation arena, delivering high‑impact software solutions and talent services to Fortune 500 enterprises and ambitious startups across the globe. Since our inception in 2009, we have cultivated a vibrant community of over 1,500 professionals who thrive on innovation, collaboration, and an unwavering focus on customer success. Our mission is simple yet powerful: empower businesses to accelerate digital transformation through world‑class technology and expert talent.
With a presence spanning North America, Latin America, and Europe, brighthush operates on a nearshore model that blends local expertise with global standards. This hybrid approach ensures rapid delivery, cost efficiency, and cultural alignment—allowing us to serve clients across time zones while maintaining the agility of a boutique partner.
Our portfolio is evolving rapidly, encompassing custom software development, cloud migration, AI‑driven analytics, cybersecurity, and beyond. As we expand, our marketing organization is poised for a pivotal transformation, and we’re looking for a visionary leader to head our Customer and Solutions Marketing function.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, purpose‑driven culture that values autonomy, continuous learning, and measurable impact. We champion a fully remote work model, giving you the flexibility to design a work environment that suits your lifestyle while staying connected to a global network of top talent. Our leadership team is committed to fostering a diverse, inclusive, and collaborative environment where every voice is heard and every idea has the potential to shape the future of technology.
Key Responsibilities
As the Head of Customer & Solutions Marketing, you will own the end‑to‑end marketing strategy that drives growth from our existing client base. Your role will be hands‑on, strategic, and cross‑functional, ensuring that every piece of collateral, every event, and every campaign is aligned with our business objectives and resonates with our target audience.
- Product Marketing Leadership: Define and evolve the positioning, messaging, and value proposition for our core service lines and new offerings. Conduct competitive intelligence, market segmentation, and customer journey mapping to inform go‑to‑market plans.
- Sales Collateral & Copywriting: Lead a high‑performing team of copywriters and designers. Set quality standards, create pitch decks, case studies, one‑pager briefs, and proposal templates that Sales can deploy with confidence. Ensure all content is data‑driven, brand‑consistent, and optimized for conversion.
- Customer Marketing & Events: Design and execute upsell and cross‑sell campaigns, executive roundtables, client reference programs, and advocacy initiatives. Collaborate with Sales and Client Engagement to set revenue targets and track performance.
- Team Building & KPI Ownership: Build the Customer Marketing function from the ground up—hire top talent, define KPIs such as collateral adoption rates, pipeline influence, and revenue lift from existing accounts. Report results to the CMO and executive leadership.
- Sales Enablement & Gap Analysis: Partner with Sales leadership to identify win‑rate gaps by segment. Translate insights into targeted messaging, collateral, and enablement tools that close those gaps and improve close rates.
Essential Qualifications
- 8+ years of B2B marketing experience, with a minimum of 4 years in a senior leadership role.
- 3+ years of hands‑on product marketing experience—owning positioning, messaging, and launch strategy for B2B technology solutions.
- Bachelor’s degree in Marketing, Business, Communications, Economics, or Engineering.
- Proven track record in customer marketing: upsell/cross‑sell campaigns, client case studies, reference programs, webinars, and account‑based marketing (ABM) initiatives.
- Expertise in copy management—briefing, editing, quality control, and writer leadership.
- Background in IT services, nearshore software outsourcing, or IT staffing within leading global firms.
- Experience building a marketing function or team from scratch in a company with 1,000+ employees.
- Direct reporting experience to a CMO or participation on an executive leadership team.
Preferred Qualifications
- Advanced analytics skills—ability to measure and optimize marketing ROI using tools such as brighthush, brighthush, or brighthush.
- Experience with marketing automation, lead scoring, and nurturing workflows.
- Strong stakeholder management skills—collaborating with Sales, Product, Client Success, and Finance to align marketing initiatives with business goals.
- Fluency in multiple languages (English plus Spanish or Portuguese) is a plus, given our global client base.
- Prior experience in a remote‑first organization, with a proven ability to lead distributed teams.
Skills & Competencies
- Strategic Thinking & Execution – Ability to translate business objectives into actionable marketing plans.
- Leadership & Team Development – Coaching, mentoring, and inspiring a high‑performing marketing team.
- Data‑Driven Decision Making – Leveraging metrics to refine messaging, collateral, and campaign performance.
- Creative Storytelling – Crafting compelling narratives that resonate with C‑level executives and technical stakeholders.
- Cross‑Functional Collaboration – Working seamlessly with Sales, Product, Client Success, and Finance.
- Adaptability & Agility – Thriving in a fast‑paced, evolving environment.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as expansive as our global footprint. As the Head of Customer & Solutions Marketing, you will:
- Lead a cross‑functional team that spans multiple geographies, gaining exposure to diverse markets and cultures.
- Own a portfolio of high‑impact initiatives that directly influence revenue growth and client satisfaction.
- Collaborate with senior executives, including the CMO and CEO, providing you with mentorship and visibility at the highest levels.
- Participate in our internal leadership development programs, including executive coaching, strategic workshops, and industry conferences.
- Have the opportunity to shape the future of our marketing organization, establishing best practices that will be replicated across the company.
Work Environment & Culture at brighthush
Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You will enjoy:
- Fully remote work with flexible hours—design your schedule around your life and productivity rhythms.
- Comprehensive hardware stipend to set up a professional home office.
- Regular virtual town halls, team‑building events, and cross‑departmental hackathons.
- A diverse, multicultural workforce that celebrates different perspectives and ideas.
- A supportive environment that prioritizes mentorship, skill development, and career progression.
Compensation & Benefits
We offer a competitive, market‑above‑average compensation package that reflects your expertise and the impact you will bring. In addition to a generous base salary, you will receive:
- Performance‑based bonuses tied to individual and company goals.
- Health, vision, and dental coverage for you and your dependents.
- Life insurance and a 401(k) plan with company match.
- Paid time off, parental leave, and special leave options.
- Professional development stipend for courses, certifications, and conferences.
- Access to a global network of top talent and industry thought leaders.
Ready to Make an Impact?
If you are a strategic, results‑oriented marketing leader who thrives in a remote, fast‑moving environment, we want to hear from you. Join brighthush and help us shape the future of technology solutions while driving measurable growth for our clients.