Strategic Remote Customer Success Associate – Accelerate Retail Sales, Forge Powerful Partnerships, and Drive Data‑Driven Growth for brighthush

About brighthush

brighthush is more than a brand; it’s a catalyst for retail innovation in an omnichannel landscape that never stops evolving. With a laser focus on retail sales services, digital strategy, and data‑driven insights, we empower brands to secure coveted shelf space, amplify in‑store visibility, and outperform competitors both online and offline. Our global network of over 20,000 associates is united by a shared commitment to trust, transparency, and continuous growth. Whether you’re a seasoned sales veteran or a fresh talent eager to make an impact, brighthush offers the platform, tools, and culture to elevate your career to new heights.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, we believe that success is built on collaboration, innovation, and an unwavering pursuit of excellence. As a Remote Customer Success Associate, you will:

• Drive measurable sales growth for a portfolio of independent retailers.
• Build lasting relationships with buyers, store managers, and decision‑makers.
• Leverage cutting‑edge technology and data analytics to uncover new opportunities.
• Enjoy a hybrid work model that blends the flexibility of remote work with the camaraderie of in‑office collaboration.
• Benefit from a culture that values strategic thinking, proactive communication, and professional development.

Key Responsibilities

Sales Development & Account Management

As the primary virtual sales contact for your assigned territory, you will:

• Conduct outbound sales calls, video meetings, and email outreach to nurture and expand brighthush accounts.
• Sell promotional programs, display opportunities, and distribution initiatives to independent retailers.
• Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor‑sponsored promotions.
• Secure new item authorizations, distribution gains, and expanded product placement opportunities.
• Identify distribution voids, sales gaps, and growth opportunities through data analysis and customer conversations.
• Collaborate with cross‑functional teams—marketing, analytics, and operations—to align sales strategies with broader business objectives.
• Maintain a robust pipeline of prospects, ensuring timely follow‑ups and accurate forecasting.

Relationship Building & Communication

Strong, trust‑based relationships are the cornerstone of our success. Your role will involve:

• Maintaining consistent virtual communication with retailer buyers, store managers, and key decision‑makers.
• Providing timely feedback on customer needs, competitive activity, and market trends to internal teams and partner stakeholders.
• Collaborating with internal teams and partner organizations to execute sales objectives and support business growth.
• Establishing performance goals and reviewing progress regularly with the Virtual Customer Manager.
• Acting as the first point of contact for any account‑specific challenges, ensuring swift resolution and customer satisfaction.

Data & Reporting

Data‑driven decision making is essential. You will:

• Review distributor reports and sales data to prioritize opportunities and develop account‑specific growth strategies.
• Maintain accurate records of customer interactions, sales activities, and business results using brighthush‑provided technology and systems.
• Analyze sales trends to identify opportunities for upselling, cross‑selling, and new product introductions.
• Prepare monthly and quarterly performance reports for senior leadership, highlighting key metrics and actionable insights.
• Participate in data‑analysis workshops to refine predictive models and improve forecasting accuracy.

Essential Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven experience in sales, account management, customer service, or telesales.
• Experience working with natural product distributors or retail account management is highly desirable.
• Strong phone‑based selling, relationship‑building, and virtual communication skills.
• Proficiency in Microsoft Outlook and Excel.
• Ability to analyze sales data and identify opportunities for business growth.
• Self‑motivated with strong organizational and time‑management skills.
• Dedicated home office workspace with reliable internet access.

Preferred Qualifications

• Experience with distributor sales platforms and retail analytics tools.
• Knowledge of the natural products market and key industry trends.
• Familiarity with CRM systems and sales automation tools.
• Previous experience in a hybrid work environment.
• Certifications in sales methodology (e.g., SPIN, Challenger) or data analytics.

Skills & Competencies

• Exceptional verbal and written communication.
• Strategic thinking and problem‑solving abilities.
• Adaptability to changing market conditions and customer needs.
• Strong negotiation and closing skills.
• Team‑player mindset with a collaborative spirit.
• High level of professionalism and integrity.
• Proficiency in using digital collaboration tools (Zoom, Teams, Slack).
• Comfortable with learning new technologies quickly.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs that cover sales techniques, product knowledge, and industry trends.
• Mentorship from senior sales leaders and industry experts who provide guidance, feedback, and career coaching.
• Opportunities to transition into senior account management, sales leadership, or strategic partnership roles as you demonstrate impact.
• Cross‑functional projects that broaden your skill set and industry knowledge, such as collaborating with marketing on campaign strategy or working with data science on predictive modeling.
• Regular performance reviews that align your career goals with organizational objectives, ensuring you stay on a clear path to advancement.
• Access to a learning library, webinars, and industry conferences to keep you at the forefront of retail innovation.

Work Environment & Company Culture

Our hybrid model offers the best of both worlds: three days a week in our modern, collaborative office (Tuesday, Wednesday, Thursday) and the flexibility to work from home on the remaining days. At brighthush, you will experience:

• A culture that values transparency, accountability, and continuous improvement.
• Inclusive and diverse teams that celebrate different perspectives and foster creative problem‑solving.
• Regular team‑building events, virtual happy hours, and community outreach initiatives that strengthen bonds and give back.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Recognition programs that celebrate individual and team achievements, from “Employee of the Month” to quarterly sales awards.
• Access to wellness resources, mental health support, and a supportive HR team that listens and responds.

Compensation & Benefits

While specific salary ranges may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives that reward your impact on sales growth.
• Health, dental, and vision insurance plans that cover you and your family.
• 401(k) retirement plan with company match to help you secure your future.
• Paid time off, holidays, and sick leave to support your well‑being.
• Professional development budget and tuition reimbursement for courses that enhance your expertise.
• Employee wellness programs, including gym memberships, meditation apps, and mental health resources.
• Flexible work arrangements and remote‑friendly policies that respect your personal commitments.

How to Apply

Ready to make a tangible impact on the growth of brighthush and its retail partners? Submit your application today and join a team that values strategic thinking, proactive communication, and a commitment to sales excellence.

Apply to this role now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodations during the application process, please contact [email protected] and include “Applicant Accommodation” in the subject line.

Join brighthush Today!

As a Remote Customer Success Associate, you will be at the forefront of driving sales growth, building strong retailer relationships, and shaping the future of retail success. If you are passionate about sales, data‑driven strategies, and delivering exceptional customer experiences, we want to hear from you. Apply now and start your journey with brighthush—where your impact matters and your career thrives.