Strategic Remote Customer Success Manager – Law Firm Partnerships & Revenue Growth Specialist

About brighthush

brighthush is a trailblazing legal technology company that is redefining how law firms manage their client relationships, streamline operations, and drive revenue. Founded in 2017, brighthush has grown to a vibrant team of 201‑500 professionals who live and breathe innovation. Our mission is simple yet powerful: empower law firms to focus on justice while we handle the technology that fuels their success. With a robust cloud‑based platform that integrates seamlessly into every firm’s workflow, we help attorneys deliver faster, smarter, and more cost‑effective legal services.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous learning. We believe that the best ideas come from diverse perspectives, so we foster an inclusive environment where every voice is heard. Whether you’re a seasoned veteran or a rising star, you’ll find ample opportunities to grow, innovate, and make a tangible impact on the legal industry. Remote work is not just a perk—it’s a core part of our philosophy, allowing you to balance professional ambition with personal well‑being.

Role Overview

We are seeking a commercially minded, results‑driven Remote Customer Success Manager to own the retention and revenue growth of our law‑firm customer portfolio. In this role, you will build and nurture executive relationships, uncover expansion opportunities, monitor account health, and partner closely with our Account Executives to scale customer partnerships. Your strategic mindset and data‑driven approach will ensure that each client not only stays satisfied but also becomes a long‑term revenue engine for brighthush.

Key Responsibilities

• Own end‑to‑end retention and growth for a portfolio of law‑firm customers, safeguarding revenue and expanding brighthush’s share of wallet.
• Identify whitespace across offices, attorneys, practice areas, and jurisdictions, translating insights into actionable expansion revenue.
• Build multi‑threaded relationships with firm owners, managing partners, and operations leaders; lead strategic business reviews focused on outcomes and growth.
• Monitor volume, revenue, and sentiment to detect risk early; collaborate with Account Executives to onboard new logos into sustained production.
• Maintain an evidence‑based expansion pipeline and portfolio forecast; coordinate escalations while keeping customers and internal teams aligned.
• Advise on product adoption, feature usage, and best practices to maximize client value and satisfaction.
• Serve as the voice of the customer within brighthush, feeding insights into product development and roadmap planning.
• Champion a culture of continuous improvement by sharing success stories, lessons learned, and best practices across the Customer Success organization.

Essential Qualifications

• 5+ years of experience in Customer Success, account management, sales, or a related commercial customer‑facing role.
• Proven track record of turning account insight into qualified, closed expansion revenue—not just retention.
• Demonstrated ability to build credibility with firm owners and managing partners, extending beyond day‑to‑day contacts.
• Strong analytical skills with a data‑driven approach to monitoring account health and forecasting revenue.
• Excellent communication and presentation skills, capable of articulating complex value propositions to senior stakeholders.
• Experience working with law firms, legal technology, or usage‑based/consumption revenue models is a plus.
• Self‑motivated, proactive, and comfortable operating in a fast‑paced, remote environment.

Preferred Qualifications

• Background in SaaS or subscription‑based business models.
• Experience with CRM and customer success platforms such as Salesforce, Gainsight, or Totango.
• Knowledge of legal industry trends, regulatory changes, and technology adoption cycles.
• Fluency in data visualization tools (e.g., Tableau, Power BI) to create compelling dashboards for executive stakeholders.
• Prior involvement in product roadmap discussions or feature prioritization.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Building & Stakeholder Management
• Revenue Forecasting & Pipeline Management
• Data Analysis & Insight Generation
• Problem Solving & Decision Making
• Collaboration & Cross‑Functional Alignment
• Customer‑Centric Mindset & Advocacy
• Adaptability & Resilience in a Remote Setting

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the legal tech landscape. We offer:

• Structured mentorship programs pairing you with senior leaders across product, sales, and engineering.
• Access to industry conferences, webinars, and workshops to keep you at the forefront of legal technology trends.
• Internal mobility pathways that allow you to explore roles in Product Management, Sales Engineering, or Corporate Strategy.
• Continuous learning resources, including a curated library of books, courses, and certifications.
• Regular performance reviews that focus on growth, impact, and skill development.

Work Environment & Culture

brighthush thrives on a culture of transparency, agility, and purpose. Our remote-first model means you can work from anywhere in the USA, supported by a robust digital collaboration ecosystem. We celebrate wins—both big and small—through virtual town halls, peer recognition programs, and quarterly hackathons. Our team values work‑life balance, offering flexible schedules, generous paid time off, and a supportive environment that encourages creativity and innovation.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, we offer a competitive total compensation package that includes:

• Base salary commensurate with industry standards for Customer Success leaders.
• Performance‑based bonuses tied to retention, expansion, and customer satisfaction metrics.
• Equity options that align your success with the company’s long‑term growth.
• Comprehensive health benefits: medical, dental, vision, and disability insurance.
• 401(k) plan with company match.
• Paid parental leave and generous paid time off.
• Work‑from‑home stipend to support your home office setup.
• Paid holidays and flexible work arrangements.

How to Apply

If you’re ready to lead the charge in transforming law‑firm customer success, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the conversation.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Impact

At brighthush, you won’t just be another employee—you’ll be a catalyst for change in the legal industry. Your expertise will help law firms unlock new revenue streams, improve client satisfaction, and stay ahead of the competition. If you’re passionate about customer success, thrive in a data‑driven environment, and want to make a real difference, we invite you to bring your talents to brighthush. Together, we’ll shape the future of legal technology.