Strategic Senior Customer Success & CRM Project Lead – Automation & Process Excellence Champion Driving Growth‑Driven B2B Solutions for brighthush

Welcome to brighthush – Where Customer Success Meets Innovation

At brighthush, we’re more than a technology partner; we’re a catalyst for transformation. Our mission is to empower B2B organizations to unlock the full potential of their customer relationships by blending cutting‑edge AI, intelligent automation, and industry‑leading CRM platforms. We help our clients accelerate growth, streamline operations, and deliver unforgettable customer experiences. If you’re passionate about turning data into action, building scalable processes, and creating measurable impact, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Career

We’re a remote‑first, high‑energy team that thrives on innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious mid‑career talent, you’ll find a culture that rewards initiative, encourages experimentation, and celebrates success. Our values are simple: curiosity, ownership, and a relentless focus on solving complex problems.

• Flexible, remote‑first work model with hours that respect your personal commitments.
• Competitive salary range: €48,000 – €78,000 per year, commensurate with experience.
• Comprehensive benefits: health insurance, pension plan, unlimited vacation, and a generous relocation stipend for international hires.
• Dedicated learning budget and access to industry conferences, training programs, and certifications.
• Inclusive, diverse, and supportive workplace culture that champions work‑life balance.

Role Overview

As a Senior Customer Success & CRM Project Lead at brighthush, you will be the linchpin between our clients and our technology stack. You will design, implement, and optimize automation workflows that drive customer engagement, retention, and revenue growth. Your strategic mindset, technical acumen, and client‑centric approach will ensure that our customers achieve measurable success and become long‑term partners.

What You’ll Do

• Process Design & Optimization: Map out end‑to‑end customer journeys, identify pain points, and translate business requirements into scalable automation solutions.
• Workflow Architecture: Build and maintain complex automation pipelines using leading automation platforms and our proprietary CRM system.
• Release Management: Coordinate cross‑functional releases, conduct rigorous testing, and ensure smooth rollouts with minimal disruption to clients.
• Client Advocacy: Serve as the primary point of contact for key accounts, proactively addressing concerns, gathering feedback, and translating insights into product enhancements.
• Data Governance: Champion data quality, integrity, and security across all automation workflows, ensuring compliance with GDPR and industry best practices.
• Mentorship & Knowledge Sharing: Coach junior team members, share best practices, and contribute to the development of internal playbooks and training materials.
• Performance Analytics: Define and track success metrics, generate actionable reports, and present findings to stakeholders to drive continuous improvement.

Essential Qualifications

• Minimum 3–5 years of experience in customer success, project management, or CRM implementation roles.
• Proven track record of designing and deploying automation workflows using leading automation platforms or equivalent tools.
• Strong understanding of CRM systems and data architecture.
• Excellent command of English (both written and spoken) at a negotiation level; proficiency in German is required.
• Structured, analytical mindset with a focus on quality, scalability, and process efficiency.
• Experience managing cross‑functional teams and coordinating releases in an agile environment.
• Strong communication skills, capable of translating technical concepts to non‑technical stakeholders.

Preferred Qualifications

• Hands‑on experience with AI‑driven CRM features and predictive analytics.
• Knowledge of data privacy regulations (GDPR, CCPA) and data governance frameworks.
• Certifications in project management (PMP, PRINCE2, Agile Scrum) or in CRM platforms.
• Background in B2B SaaS sales or account management.
• Experience working in a fast‑paced, high‑growth startup environment.

Skills & Competencies

• Technical Proficiency: Advanced skills in automation platforms, CRM configuration, and data integration.
• Analytical Thinking: Ability to dissect complex processes and identify optimization opportunities.
• Project Leadership: Proven ability to lead projects from conception to delivery, managing timelines, resources, and stakeholder expectations.
• Client‑Centric Mindset: Passion for delivering value, building trust, and fostering long‑term relationships.
• Adaptability: Comfortable navigating ambiguity, pivoting priorities, and embracing change.
• Collaboration: Strong teamwork skills, with a track record of working effectively across engineering, product, sales, and support.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, workshops, and certifications.
• Internal knowledge‑sharing sessions and a vibrant community of practice.
• Clear career pathways: from Customer Success Lead to Director of Customer Success, or transition into Product Management or Solutions Architecture.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in Germany, with flexible hours that respect your personal commitments. We celebrate diversity, encourage open dialogue, and foster a collaborative atmosphere where every voice is heard. Our team enjoys:

• Weekly virtual coffee chats and monthly all‑hands meetings.
• Quarterly team retreats and hackathons.
• Transparent decision‑making and a flat hierarchy that empowers individuals.
• Regular feedback loops and performance reviews that focus on growth.

Compensation & Benefits

We offer a competitive salary range of €48,000 – €78,000 per year, adjusted for experience and role complexity. In addition:

• Health insurance and supplemental medical coverage.
• Company‑matched pension plan.
• Unlimited vacation policy to support work‑life balance.
• Annual learning stipend for courses, certifications, or conferences.
• Relocation assistance for international hires.
• Employee referral bonus program.

How to Apply

Ready to join a team that is redefining customer success? Submit your application through our careers portal or click the link below to start the process. We look forward to learning how your expertise can help us empower our clients to achieve extraordinary results.