U.S./Mexican Bilingual Customer Service & Customs Documentation Specialist – Cross‑Border Trade Support for Import & Export Operations

About brighthush

At brighthush, we are a leading facilitator in the global supply chain, dedicated to building enduring relationships with our customers, partners, and vendors. Our mission is to deliver customized, memorable services that simplify international trade and empower businesses to thrive across borders. With a strong presence in North America and a deep understanding of Mexican customs regulations, brighthush is the trusted partner for companies seeking seamless import and export solutions.

Why This Role Matters

International trade is the lifeblood of modern commerce, and the smooth movement of goods across the U.S.–Mexico border is essential for countless industries—from automotive to agriculture, electronics to consumer goods. As a U.S./Mexican Bilingual Customer Service & Customs Documentation Specialist, you will be the critical link that ensures shipments comply with all regulatory requirements, reach their destinations on time, and keep our clients confident in their supply chain decisions.

Key Responsibilities

• Customer Service Excellence: Provide the highest level of service to clients, vendors, and internal teams, responding promptly to inquiries in both English and Spanish.
• Documentation Preparation: Prepare, review, and validate all import and export documentation required by Mexican customs, including commercial invoices, packing lists, certificates of origin, and permits.
• Customs Release Coordination: Monitor shipment status, coordinate with customs brokers, and ensure timely release of goods into Mexico and for Mexican exports worldwide.
• Regulatory Compliance: Stay current with Mexican Customs Regulations, NAFTA/USMCA provisions, and any changes that affect documentation or clearance processes.
• IOR File Management: Facilitate the setup and maintenance of the Mexican Importer of Record (IOR) file within brighthush’s systems, ensuring accurate data entry and compliance.
• Issue Resolution: Identify and resolve documentation discrepancies, customs holds, or other barriers that could delay shipments, escalating when necessary.
• Collaboration: Work closely with logistics, freight forwarders, and internal sales teams to align on shipment schedules and documentation needs.
• Continuous Improvement: Suggest process enhancements, contribute to SOP updates, and share best practices to improve efficiency and reduce errors.

Essential Qualifications

• Fluent in both English and Spanish (written and spoken) with the ability to communicate complex customs concepts clearly.
• Minimum of 2 years experience in customs brokerage, international freight forwarding, or a related supply‑chain role focused on Mexican imports/exports.
• Strong knowledge of Mexican Customs Regulations, USMCA/NAFTA requirements, and general import/export compliance.
• Proficiency with customs software platforms (e.g., Descartes, Kewill, Amber Road) and Microsoft Office Suite, especially Excel.
• Excellent organizational skills with a keen eye for detail and the ability to manage multiple shipments simultaneously.
• Demonstrated customer‑service orientation, with a track record of building trust and delivering solutions under pressure.

Preferred Qualifications

• Certification such as Certified Customs Specialist (CCS) or equivalent.
• Experience with electronic data interchange (EDI) and customs filing systems (e.g., VUCEM, Pedimento).
• Background in logistics, trade compliance, or international business education.
• Familiarity with other Latin American customs regimes, adding value to broader regional operations.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret regulations, assess documentation, and anticipate potential compliance issues.
• Problem Solving: Proactive approach to identifying roadblocks and implementing effective solutions quickly.
• Communication: Clear, concise, and culturally aware communication with diverse stakeholders.
• Time Management: Prioritize tasks to meet tight deadlines while maintaining accuracy.
• Technology Savvy: Comfortable navigating multiple software tools and learning new platforms.
• Team Collaboration: Work effectively within cross‑functional teams, sharing knowledge and supporting peers.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. In this role, you will have access to:

• Structured mentorship from senior customs and compliance experts.
• Paid certifications and training programs related to international trade, customs law, and supply‑chain technology.
• Opportunities to rotate into related functions such as freight forwarding, trade compliance, or logistics operations.
• Leadership pathways that can lead to supervisory or managerial positions within the North American trade team.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑performance culture where every voice matters. Our offices blend modern design with flexible workspaces, and we support hybrid arrangements that balance remote productivity with in‑person teamwork. We celebrate diversity, encourage continuous learning, and recognize achievements through regular awards, peer‑recognition programs, and career‑milestone celebrations.

Compensation, Perks & Benefits

While exact figures are tailored to experience and market benchmarks, successful candidates can expect a competitive salary package complemented by a comprehensive benefits suite, including:

• Health, dental, and vision insurance with multiple plan options.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and flexible scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) and wellness initiatives.
• Transportation allowance or commuter benefits for those traveling to the office.
• Team‑building events, cultural celebrations, and community outreach programs.

How to Apply

If you are passionate about international trade, thrive in a bilingual environment, and are eager to contribute to a dynamic, customer‑focused team, we want to hear from you. Click the link below to submit your application and join brighthush in shaping the future of cross‑border commerce.

Apply To This Job

Closing Statement

At brighthush, your expertise will directly impact the efficiency and reliability of global supply chains. Join us to grow your career, expand your skill set, and become part of a forward‑thinking organization that values integrity, innovation, and exceptional service. Apply today and start your journey with a company that’s redefining the standards of international trade support.