Strategic Senior Director of Customer Success – U.S. Manufacturing & Industrial Solutions – AI‑Powered Digital Transformation Champion & Revenue Growth Architect at brighthush

About brighthush

brighthush is not just a technology vendor; we are the catalyst that propels the next generation of industrial innovation. By weaving artificial intelligence directly into the heart of manufacturing operations, we empower enterprises to unlock unprecedented levels of efficiency, quality, and profitability. Our platform becomes the single source of truth for production, logistics, quality, and compliance, delivering real‑time insights that enable leaders to make faster, smarter decisions.

With a portfolio that spans automotive, aerospace, consumer goods, and heavy industry, brighthush has earned the trust of more than 85% of Fortune 500® companies. We are the partner of choice for organizations that demand rigorous security, regulatory compliance, and an unwavering focus on continuous improvement. At brighthush, technology and talent are inseparable; we nurture an AI‑native culture where curiosity, experimentation, and ownership are the norm.

Why Manufacturing & Industrial Leaders Choose brighthush

Manufacturing and industrial enterprises face a unique confluence of challenges: complex supply chains, stringent regulatory frameworks, and an ever‑evolving competitive landscape. brighthush delivers a suite of capabilities that address these pain points head‑on:

• End‑to‑End Visibility – Unified dashboards that surface critical metrics across production, logistics, and quality, enabling proactive decision‑making.
• AI‑Powered Predictive Maintenance – Reduce unplanned downtime by forecasting equipment failures before they occur.
• Digital Twin Integration – Simulate and optimize processes in a virtual environment, accelerating design cycles and reducing costly field trials.
• Scalable Automation – Seamlessly integrate with existing ERP, MES, and legacy systems, ensuring a smooth transition to digital operations.
• Compliance & Security – Built‑in controls that meet industry regulations such as ISO, OSHA, and NIST, giving customers peace of mind.
• Data‑Driven Culture – Empower every employee with actionable insights, fostering a culture of continuous improvement.

Role Overview

As the Strategic Senior Director of Customer Success – U.S. Manufacturing & Industrial Solutions, you will be the strategic steward of a high‑value portfolio that spans the entire U.S. manufacturing ecosystem. Your leadership will shape the success of our customers’ digital transformation journeys, ensuring they realize tangible ROI from AI adoption and platform expansion. You will be the trusted advisor to CIOs, CTOs, and board‑level executives, translating complex data into actionable insights that drive business outcomes.

Key Responsibilities

• Portfolio Performance Leadership – Own the full P&L, Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and renewal pipeline for a $400M+ book of business. Deliver year‑over‑year growth through proactive risk management, upsell, and expansion initiatives.
• Go‑to‑Market Strategy & Execution – Design and implement coverage models, account segmentation, services attach, and AI consumption motions. Collaborate with Sales leadership to align on pipeline development, forecasting, and territory planning.
• Team Building & Development – Recruit, coach, and inspire a high‑performing team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Foster a servant‑leadership culture that prioritizes psychological safety, continuous learning, and accountability.
• Executive Engagement & Advisory – Build trusted relationships with C‑suite stakeholders at key manufacturing accounts. Co‑create digital transformation roadmaps and position brighthush as the strategic platform partner for modernization and AI agendas.
• Data‑Driven Storytelling – Deliver compelling executive presentations that translate complex data into clear, persuasive narratives. Present portfolio reviews, renewal forecasts, and AI adoption stories to both internal leadership and external customers.
• AI Adoption & Platform Expansion – Own AI consumption as a KPI. Design adoption journeys that convert license entitlements into measurable business outcomes, focusing on emerging agentic capabilities.
• Voice of the Customer – Capture industry‑specific feedback, feature requests, and adoption blockers. Translate insights into actionable input for Product Engineering and roadmap prioritization.
• Operational Excellence – Define and manage operational KPIs, deliver regular health reports, and leverage AI‑enabled tools to automate insights and proactive outreach at scale.
• Cross‑Functional Collaboration – Partner with Sales, Delivery, Product, and Enablement teams to ensure seamless execution and customer success.
• Travel & Presence – Travel domestically to strategic customer sites as required, maintaining a strong on‑site presence and fostering deep relationships.

Essential Qualifications

• 10–15 years of Go‑to‑Market leadership in technology or SaaS, with 7–10 years in Customer Success, Operations, or Delivery.
• Proven experience managing a $400M+ ACV portfolio as a general manager, delivering consistent YoY growth.
• Deep understanding of portfolio economics, adoption‑to‑revenue pipelines, and commercial strategy.
• Executive presence and proven ability to engage at the C‑suite and board level, both with customers and internally.
• Exceptional presentation and data‑storytelling skills, capable of translating complex metrics into actionable insights.
• Servant‑leadership mindset with a track record of building and scaling high‑performing teams.
• Strong cross‑functional collaboration skills in fast‑paced, matrixed environments.
• Experience with AI/ML platforms or driving AI adoption programs is a significant differentiator.
• BA/BS required; MBA or advanced degree preferred.
• Willingness to travel domestically to strategic customer sites.

Preferred Qualifications

• Thought leadership in customer success, digital transformation, or the manufacturing industry—public speaking, published articles, or industry community involvement.
• Familiarity with manufacturing operational workflows, regulatory environments, and digital transformation priorities.
• Experience overseeing technical account health, integration telemetry, and platform upgrades.
• Background in adjacent verticals such as Energy, Transportation, or Services.
• Advanced knowledge of AI‑driven tools, workflow automation, and data analytics.

Skills & Competencies

• Strategic Thinking – Ability to translate customer outcomes into business impact narratives.
• Commercial Acumen – Strong grasp of revenue drivers, margin optimization, and portfolio economics.
• Leadership & Coaching – Talent development, performance management, and fostering a culture of growth.
• Communication – Clear, concise, and persuasive communication across all levels.
• Analytical Rigor – Data‑driven decision making and storytelling.
• Collaboration – Building productive relationships across Sales, Delivery, Product, and Enablement.
• Adaptability – Thriving in a high‑velocity, high‑accountability environment.
• Innovation Mindset – Constantly seeking new ways to solve problems and add value.

Career Growth & Learning

At brighthush, your career trajectory is limitless. You will have access to:

• Executive mentorship from senior leaders who have shaped the industry.
• Continuous learning programs, including AI and digital transformation certifications.
• Opportunities to lead cross‑vertical initiatives and global programs.
• Clear pathways to senior executive roles, such as Vice President of Customer Success or Chief Customer Officer.
• Regular hackathons, innovation challenges, and internal incubator projects to fuel creativity.
• Annual leadership retreats that combine strategy, skill development, and team bonding.
• Access to a global network of industry experts and thought leaders.
• Structured career development plans with measurable milestones.

Culture & Work Environment

brighthush thrives on a culture of innovation, collaboration, and inclusion. We champion:

• AI‑native thinking—every team member is encouraged to experiment with AI to solve business challenges.
• Flexibility—choose the work persona that best fits your lifestyle, whether remote, hybrid, or office‑based.
• Psychological safety—open dialogue, constructive feedback, and a focus on well‑being.
• Diversity and inclusion—equal opportunity for all, with robust support for underrepresented groups.
• Community impact—volunteer programs, sustainability initiatives, and social responsibility.
• Celebration of wins—regular recognition events, peer‑to‑peer shoutouts, and milestone celebrations.
• Transparent communication—frequent town halls, Q&A sessions, and open access to leadership.

Compensation & Benefits

We offer a competitive total compensation package that includes:

• Base salary range: $180,200 – $315,400 (adjusted for location).
• Variable incentive and equity opportunities aligned with performance.
• Health and wellness plans, including medical, dental, and vision coverage.
• Flexible spending accounts, 401(k) with company match, and Employee Stock Purchase Plan.
• Generous paid time off, flexible time away, and family leave programs.
• Professional development budget and tuition reimbursement.
• Well‑being resources—mental health support, wellness apps, and on‑site fitness options.
• Annual tech stipend for home office upgrades and remote work tools.
• Employee referral bonuses and recognition programs.
• Comprehensive relocation assistance for qualified candidates.

How to Apply

Ready to lead the next wave of digital transformation in manufacturing? Join brighthush and help us turn AI into tangible business value for our customers. Click the link below to submit your application and take the first step toward an exciting, impactful career.