Senior Bilingual Spanish & English Customer Support Specialist – Remote – Leading Global Client Satisfaction, Driving Revenue Growth, and Innovating Service Excellence at brighthush

About brighthush – A Global Catalyst for Customer Experience

brighthush is more than a digital services provider; we are a worldwide movement that redefines how brands connect with their customers. With a distributed workforce spanning five continents and fluency in over 300 languages, we empower iconic brands to streamline operations, unlock new revenue streams, and champion sustainable practices. Our mission is simple yet powerful: to deliver world‑class customer experiences that drive loyalty, growth, and lasting impact.

Whether you’re a seasoned support veteran or a recent graduate eager to make your mark, brighthush offers a dynamic, inclusive, and forward‑thinking environment where your voice matters and your career can flourish. Join us and become part of a team that thrives on curiosity, collaboration, and continuous learning.

Why Remote Work with brighthush Is a Game‑Changer

• Flexibility at Your Fingertips: Work from the comfort of your home while staying connected to a global team.
• Inclusive Culture: We celebrate diversity, champion equity, and foster a sense of belonging for every team member.
• Career Growth: From on‑the‑job training to leadership development programs, we provide a clear path to advancement.
• Competitive Compensation: Market‑competitive base salary, performance bonuses, and a comprehensive benefits package.
• Well‑Being Focus: Mental health resources, generous paid time off, and flexible scheduling to support work‑life balance.
• Community Impact: Contribute to initiatives that support local communities, veterans, and environmental sustainability.

Industry Landscape: The Future of Customer Support

The customer support landscape is evolving at a breakneck pace. With the rise of omnichannel engagement, AI‑powered chatbots, and data‑driven insights, companies are demanding support teams that are not only reactive but also proactive, culturally aware, and technologically savvy. As a bilingual specialist, you’ll be at the forefront of this transformation, ensuring that every customer interaction is seamless, personalized, and reflective of our brand’s commitment to excellence.

Your Impact as a Senior Bilingual Specialist

In this role, you will be the frontline ambassador for our clients, ensuring every interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day duties will include:

Key Responsibilities

• Responding to inbound and outbound customer inquiries in both Spanish and English via phone, chat, and email.
• Resolving issues on the first contact whenever possible, using a proactive problem‑solving mindset.
• Maintaining accurate, real‑time records of all customer interactions for audit and reporting purposes.
• Escalating complex or sensitive cases to the appropriate support teams while maintaining clear communication.
• Providing constructive feedback on recurring issues to help refine processes and improve service quality.
• Upselling relevant products or services when appropriate, contributing to revenue growth.
• Adhering to all confidentiality and data‑security protocols when handling customer information.
• Participating in ongoing training sessions to stay current on product knowledge, industry trends, and best practices.
• Collaborating with cross‑functional teams—such as technical support, billing, and sales—to deliver seamless customer experiences.
• Mentoring junior team members and sharing best practices to elevate overall team performance.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent (college degree preferred but not mandatory).
• Minimum of six months of customer service experience, preferably in a high‑volume, remote environment.
• Fluency in both Spanish and English, with excellent written and verbal communication skills in each language.
• Minimum typing speed of 25 words per minute in both languages.
• Proficiency with brighthush OS-based desktop systems and common productivity software (e.g., brighthush Office, web browsers).
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Minimum age of 18 years and legal eligibility to work in the United States.

Preferred Qualifications – The Extra Edge

• Prior experience in a call center or customer support role, especially within the technology or digital services sector.
• Background in sales or upselling, with a proven track record of meeting or exceeding targets.
• Knowledge of CRM platforms (e.g., brighthush, brighthush) and ticketing systems.
• Experience with remote work tools such as video conferencing, instant messaging, and collaboration suites.
• Demonstrated ability to thrive in a fast‑paced, constantly evolving environment.

Core Competencies & Skills – What Makes You Successful

• Process Excellence: Commitment to following established procedures while continuously seeking ways to improve efficiency.
• Collaboration: Ability to work effectively with teammates, supervisors, and support departments to resolve issues and achieve shared goals.
• Communication: Outstanding listening, speaking, and writing skills in both Spanish and English, with a knack for translating technical information into clear, customer‑friendly language.
• Organizational Acumen: Strong time‑management skills, attention to detail, and the capacity to prioritize tasks under pressure.
• Emotional Intelligence: Self‑awareness, empathy, and the ability to remain calm and professional during challenging interactions.
• Open‑Mindedness: Willingness to embrace feedback, adapt to evolving policies, and thrive within a structured schedule that may include a variety of shifts.
• Critical Thinking: Quick analytical skills that enable rapid assessment of customer issues and informed decision‑making.
• Solution Orientation: Proactive mindset focused on creating positive customer experiences and driving continuous improvement.

Remote Work Requirements – Your Home Office Must‑Haves

• Dedicated Workspace: A quiet, well‑lit area near your router that supports a hardwired Ethernet connection.
• Internet Speed: Minimum 15 Mbps download and 10 Mbps upload speeds, with an ISP ping under 50 ms.
• Hardware: A reliable desktop computer or laptop with a high‑definition webcam and noise‑cancelling headset.
• Proof of Speed: Ability to provide a recent internet speed test result upon request.
• Compliance: Adherence to all company policies regarding data security, confidentiality, and remote work etiquette.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we believe that every team member has the potential to grow beyond their current role. As a Senior Bilingual Customer Support Specialist, you will have access to:

• Structured onboarding programs that cover product knowledge, customer service best practices, and company culture.
• Mentorship from senior support specialists and cross‑functional leaders.
• Internal training modules on advanced troubleshooting, sales techniques, and emerging technologies.
• Clear promotion pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Opportunities to participate in special projects, process improvement initiatives, and innovation labs.
• Access to a digital learning platform with courses on leadership, communication, and technical skills.

Company Culture & Values – What We Stand For

brighthush thrives on a culture of inclusion, curiosity, and continuous learning. We celebrate the diverse perspectives that each employee brings, fostering an environment where ideas can flourish and collaboration is second nature. Our core values include:

• Integrity: Acting with honesty, transparency, and accountability in every interaction.
• Excellence: Striving for the highest standards in service delivery and personal growth.
• Innovation: Embracing new technologies and creative solutions to solve complex challenges.
• Community: Giving back through volunteer initiatives, sustainability efforts, and support for veterans and military families.
• Well‑Being: Prioritizing mental, physical, and financial health for all team members.

Compensation & Benefits – We Value Your Contribution

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for bilingual customer support roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health, vision, and dental insurance plans for employees and eligible dependents.
• 401(k) retirement plan with company match, along with supplemental financial planning resources.
• Paid time off (PTO), holidays, and flexible scheduling to support work‑life balance.
• Mental health resources, including Employee Assistance Programs (EAP) and counseling services.
• Pet insurance, critical care coverage, and other supplemental benefits.
• Discounts on retail partners, technology products, and wellness programs.

How to Apply – Take the First Step Toward a Rewarding Career

If you’re ready to bring your bilingual customer service expertise to a forward‑thinking, global organization, we encourage you to apply today. Click the link below to start your application and join the brighthush family.

Apply Now at brighthush Careers

Equal Opportunity Employer – We Celebrate Diversity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from active‑duty service members, veterans, and military families.

Need Assistance?

For reasonable accommodations during the application process, please contact our Accessibility Team at 877‑877‑3944 or [email protected]. Please note that this channel is not a means to apply for a position or inquire about a role; we are unable to respond to non‑accommodation related requests.

Join brighthush Today – Shape the Future of Customer Experience

As a Senior Bilingual Customer Support Specialist, you will be at the heart of brighthush’s mission to deliver exceptional service worldwide. Your passion for helping others, combined with your linguistic skills and dedication to excellence, will help shape the future of customer experience at brighthush. Apply now and become part of a team that values innovation, collaboration, and the well‑being of every individual.