Strategic Senior HR Business Partner – Customer Experience & GTM Transformation Lead – Architecting People Strategy, Talent Excellence, and Data‑Driven Growth at brighthush

Why brighthush?

In today’s hyper‑connected marketplace, data is no longer a by‑product of operations—it is the currency that fuels competitive advantage. brighthush stands at the forefront of this data revolution, delivering predictive intelligence and customer experience platforms that empower enterprises to make smarter, faster decisions. Our mission is simple yet ambitious: unlock the full potential of data while placing people and customers at the heart of every transformation. If you thrive on solving complex problems, driving cultural change, and seeing tangible impact across global markets, brighthush offers the platform to amplify your influence.

About brighthush

Founded on the belief that data should be accessible, actionable, and human‑centric, brighthush has evolved from a niche analytics startup into a global leader in predictive intelligence and customer experience solutions. With a portfolio spanning finance, healthcare, retail, and technology, we help enterprises turn data into decisions that drive revenue, improve customer satisfaction, and accelerate growth. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value to our customers.

Industry Landscape

The analytics market is evolving at a breakneck pace. Companies are increasingly relying on real‑time data to personalize experiences, optimize operations, and stay ahead of competitors. This shift demands not only sophisticated technology but also a workforce that can interpret, act upon, and champion data‑driven initiatives. As a Senior HR Business Partner at brighthush, you will be at the nexus of technology, strategy, and people, ensuring that our teams are equipped, engaged, and aligned with our ambitious growth trajectory.

Position Overview

As a Senior HR Business Partner within the Customer Experience (CX) organization of brighthush’s Go‑to‑Market (GTM) division, you will be a strategic advisor to senior leaders, shaping people strategies that directly support revenue growth, customer satisfaction, and operational excellence. You will partner with executives and senior managers across Customer Success, Professional Services, Support, and Renewals, translating business objectives into people initiatives that scale high‑performing teams and drive transformational change.

Your Impact

In this role, you will:

• Serve as the primary HR advisor to CX leaders, turning business goals into actionable people plans that accelerate growth.
• Build trusted relationships with senior stakeholders, offering counsel on organizational effectiveness, workforce planning, talent strategy, and leadership decisions.
• Leverage workforce analytics and business insights to identify trends, mitigate risks, and enhance performance across the CX function.
• Design and execute people initiatives—such as talent acquisition, development, and retention programs—that enable scalable growth and operational excellence.

Key Responsibilities

Strategic Business Partnership & Business Acumen

• Act as a catalyst for business growth by aligning people strategy with revenue and customer outcomes.
• Translate complex business challenges into clear, actionable HR solutions that drive measurable results.
• Provide data‑driven insights on workforce trends, talent gaps, and succession planning to senior leaders.
• Champion a culture of continuous improvement by embedding analytics into everyday HR decision‑making.

Organizational Effectiveness & Change Leadership

• Lead end‑to‑end organizational design projects, workforce planning cycles, and change‑management programs that support rapid scaling and continuous improvement.
• Partner with leaders to improve team health, accountability, and execution capability, ensuring that people structures align with strategic priorities.
• Guide senior leaders through complex transformation initiatives, ensuring clear communication, stakeholder alignment, and successful adoption.
• Recommend data‑driven solutions that strengthen capability, reduce friction, and drive business performance.

Talent, Leadership & Employee Experience

• Own the annual talent processes—performance management, compensation planning, talent reviews, and succession planning—ensuring alignment with business priorities and enterprise guidelines.
• Coach leaders on performance conversations, career development, leadership effectiveness, and employee engagement strategies.
• Champion an inclusive, high‑performing culture by translating employee feedback into actionable improvements.
• Advise on complex employee relations matters, balancing employee experience with business objectives and risk mitigation.

Cross‑Functional Partnership & People Leadership

• Collaborate with People Team Centers of Excellence (Compensation, Learning, Diversity & Inclusion, etc.) to deliver integrated, scalable solutions.
• Work closely with HR Business Partners across the GTM organization to ensure consistency of talent strategies and best‑practice sharing.
• Lead or contribute to enterprise‑wide People initiatives that enhance HR effectiveness and drive continuous improvement.
• Mentor junior HR colleagues and influence stakeholders at all levels of the organization.

Essential Qualifications

• 8+ years of progressive HR experience, with a minimum of 5 years in a strategic HR Business Partner role.
• Proven track record partnering with Directors, VPs, and C‑suite leaders to deliver people solutions that drive business outcomes.
• Experience supporting Customer Experience, Customer Success, Professional Services, Technical Support, or similar customer‑facing functions.
• Background in SaaS, technology, or fast‑moving, high‑growth environments preferred.
• Demonstrated expertise in organizational design, workforce planning, talent management, and change management.
• Strong experience handling complex employee relations and organizational matters.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Preferred Qualifications & Additional Skills

• Advanced degree (MBA, MA in HR, or related field) or professional HR certifications (SPHR, SHRM‑SCP).
• Experience working with globally dispersed, matrixed teams.
• Deep analytical ability—comfortable turning data into strategic recommendations.
• Exceptional communication, coaching, and influencing skills.
• Demonstrated ability to lead ambiguous, complex initiatives with sound judgment.

Core Competencies for Success

• Business Acumen: Ability to understand brighthush’s GTM model and align people strategies with revenue and customer outcomes.
• Strategic Thinking: Visionary mindset that anticipates future talent needs and designs proactive solutions.
• Change Management: Proven methodology for guiding teams through transformation while maintaining morale.
• Leadership Coaching: Skilled at elevating senior leaders’ effectiveness through feedback, development plans, and mentorship.
• Data‑Driven Decision Making: Proficiency with HR analytics tools, workforce dashboards, and predictive modeling.
• Inclusive Culture Advocacy: Commitment to building diverse, equitable, and inclusive workplaces.

Compensation, Benefits & Perks

Base Salary: Competitive market‑aligned range based on location (e.g., $165,000‑$185,000 for major metros; $140,000‑$165,000 for other U.S. metros).

Variable Pay: Target annual bonus of up to 15% of base salary, tied to individual and company performance.

Remote‑Work Stipends: $150 monthly Connectivity Plus stipend and an annual $200 home‑office reimbursement.

Comprehensive Benefits Package

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid parental leave, caregiver leave, and flexible time‑off policies.
• Mental health resources and wellness reimbursements.
• Career development assistance, tuition reimbursement, and continuous learning opportunities.

brighthush is committed to fair, equitable, and transparent compensation practices. Final offers consider experience, education, certifications, skills, and geographic location.

Culture, Growth & Learning at brighthush

At brighthush, people are the engine of innovation. Our culture is built on three pillars:

• Curiosity‑Driven Innovation: We encourage every associate to ask bold questions and experiment without fear of failure.
• Customer‑First Mindset: Success is measured by the value we deliver to our customers, and every team member is empowered to make that happen.
• Inclusive Collaboration: Diverse perspectives are celebrated, and we actively build teams that reflect a wide range of backgrounds, identities, and experiences.

Professional growth is a core promise. As a Senior HR Business Partner, you will have access to:

• Executive‑level mentorship programs.
• Leadership development curricula tailored for senior HR leaders.
• Opportunities to lead enterprise‑wide transformation projects.
• Cross‑functional exposure across product, engineering, sales, and customer success.
• Access to cutting‑edge analytics tools and data science resources to enhance your strategic impact.

Commitment to Diversity, Equity & Inclusion

brighthush is dedicated to building a workforce that mirrors the rich diversity of the communities we serve. We actively seek candidates of all races, genders, ages, abilities, sexual orientations, and veteran status. Our inclusive hiring practices include consideration of applicants with arrest and conviction records where permitted by law. We believe that diverse teams drive better decisions, foster innovation, and create a more vibrant workplace.

How to Apply

If you are ready to partner with visionary leaders, shape the future of customer experience, and drive people‑centric transformation at a fast‑growing analytics leader, we want to hear from you. Click the link below to submit your application through our secure portal.

Apply now to join brighthush

Take the Next Step

At brighthush, your expertise will be celebrated, your ideas will be heard, and your career will accelerate. Join us in meeting the moment—where data, people, and purpose converge to create extraordinary outcomes. Apply today and become a catalyst for change in a company that is redefining the future of analytics.