Strategic Senior Manager – Customer Success & Government Partnerships – Championing Public‑Sector Transformation, Innovation, and Portfolio Growth at brighthush

About brighthush

brighthush is a trailblazing technology powerhouse that is redefining how public‑sector organizations harness the power of automation, data analytics, and cloud computing. Our award‑winning platform blends intelligent insights, uncompromising security, and scalable cloud infrastructure to help government agencies streamline operations, slash costs, and accelerate innovation. We are a purpose‑driven, high‑growth organization that thrives on curiosity, ownership, and collaboration. If you are passionate about creating tangible impact in public service and thrive in a fast‑paced, high‑velocity environment, brighthush is the place for you.

Role Overview

We are seeking an experienced Senior Manager of Customer Success & Government Partnerships to lead and scale our Customer Success and Technical Account Management teams across the Federal Civilian portfolio. In this high‑impact leadership role, you will own portfolio performance, drive renewal and expansion, and serve as a strategic partner to Sales, Product, and Go‑to‑Market teams. You’ll build high‑performing teams that deliver measurable outcomes for our most strategic government customers, while modeling a culture of extreme ownership, execution, and customer obsession.

What You’ll Do at brighthush

Portfolio & Performance Leadership

• Own and drive portfolio‑level performance metrics, including renewals, expansion, adoption, and customer health.
• Proactively identify and mitigate systematic risk across the customer lifecycle.
• Operate with data‑driven rigor using forecasting, probability models, and path‑to‑plan analysis.
• Translate customer adoption into measurable revenue impact and business outcomes.
• Serve as a player‑coach, owning success for marquee accounts and ensuring high‑quality delivery.

Strategic Partnership

• Act as a trusted advisor and strategic partner across Sales, Product, and Go‑to‑Market teams.
• Build and maintain cross‑functional influence, ensuring alignment between customer success strategies and broader GTM initiatives.
• Collaborate on deal construction, pricing, and commercial activity to maximize value for both brighthush and our customers.
• Champion a customer‑centric mindset throughout the organization.

Team Leadership & Development

• Recruit, develop, and scale high‑performing Customer Success and Technical Account Management teams.
• Provide strong interpersonal coaching, mentorship, and career development to team members.
• Model unwavering accountability, ownership, and a culture of continuous improvement.
• Define and communicate “what good looks like” across the organization.
• Champion a culture that celebrates customer success and team collaboration.

Operational Excellence

• Drive operational rigor and discipline across service delivery, ensuring consistent, high‑quality outcomes.
• Establish and maintain key operational standards, processes, and best practices.
• Translate individual execution into broader packaged plays and new organizational standards.
• Ensure clear, articulate communication across all stakeholders, from executives to frontline teams.

Essential Qualifications

• Proven experience in formal people management and team leadership, with a track record of building and scaling high‑performing teams.
• Authorized to work in the United States.
• Demonstrated success in portfolio impact, including renewals, savings, and adoption metrics.
• Experience with deal construction, pricing, and commercial activity.
• Strong cross‑functional influence across Sales, Product, and GTM organizations.
• Excellent interpersonal, coaching, and mentorship skills.
• Entrepreneurial mindset with tenacious execution capabilities.
• Articulate and consistent communication style, both written and verbal.
• Customer‑ and team‑oriented approach, with the ability to champion culture.

Preferred Qualifications

• Deep exposure to public sector business landscapes and government procurement processes.
• Understanding and usage of key industry solutions embedded in GTM strategy.
• Established relationships across marquee government accounts.
• Examples of transforming individual execution into broader packaged plays or new organizational standards.
• Demonstrated ability to identify and establish operational excellence benchmarks.
• Experience operating in complex, highly technical renewal deal cycles.

Skills & Competencies

• Strategic Thinking & Execution
• Data‑Driven Decision Making
• Customer Success & Account Management
• Team Leadership & Coaching
• Cross‑Functional Collaboration
• Change Management & Process Improvement
• Financial Acumen & Forecasting
• Communication & Storytelling
• Resilience & Adaptability

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Manager, you’ll have access to:

• Executive‑level mentorship and sponsorship programs.
• Leadership development tracks, including workshops, coaching, and certifications.
• Cross‑functional project rotations to broaden your skill set.
• Opportunities to shape product strategy and influence the future of public sector automation.
• Regular feedback loops and performance reviews that focus on growth and impact.

Work Environment & Culture

brighthush is a hybrid workplace that values flexibility, collaboration, and innovation. Our culture is built on:

• Extreme ownership and accountability.
• Customer obsession and data‑driven decision making.
• Continuous learning and experimentation.
• Diversity, equity, and inclusion at every level.
• Transparent communication and open feedback.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive total rewards package that typically includes:

• Base salary range: $144,000 – $200,000 per year.
• Performance‑based bonus and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote work options.
• Professional development budget and tuition reimbursement.
• Wellness programs, including mental health resources and fitness stipends.

How to Apply

If you’re ready to lead a high‑impact customer success organization and help public sector agencies transform their operations, we’d love to hear from you. Submit your application through our careers portal or send your résumé and cover letter to [email protected]. We review applications on a rolling basis and encourage you to apply even if you don’t meet every qualification—passion and a growth mindset are just as important.

Closing

At brighthush, we’re building the future of public sector automation. If you’re a strategic leader who thrives on building teams, driving portfolio performance, and partnering across functions, this is the role for you. Join us and help shape the next generation of government technology solutions.

We value diverse backgrounds and are committed to creating an inclusive environment for all employees. brighthush is an equal opportunity employer. For more information about our diversity and inclusion initiatives, visit .

Ready to make a difference? and become part of the brighthush team.