Strategic Vice President of Customer Success & Growth – Championing Retention, Loyalty, and Revenue Expansion Across the Connected Mobility Ecosystem at brighthush

Welcome to brighthush – Where Innovation Meets Customer Delight

At brighthush, we are redefining the automotive experience by marrying cutting‑edge technology with sustainable mobility solutions. Our mission is simple yet ambitious: to create seamless, connected journeys that delight every driver, partner, and stakeholder. With a global footprint that spans continents and a culture rooted in innovation, collaboration, and continuous improvement, brighthush is poised to lead the next wave of automotive transformation. If you are passionate about shaping the future of mobility and thrive in a fast‑paced, customer‑centric environment, you belong here.

Why This Role Is a Game‑Changer

The Vice President of Customer Success & Growth is not just a leadership position; it is the strategic architect of the entire customer journey at brighthush. From the first touchpoint with a prospect to the long‑term partnership that fuels recurring revenue, you will design and execute the experience that keeps customers loyal, engaged, and vocal advocates. This role offers a rare opportunity to influence the future of automotive customer experience while leading a high‑impact, cross‑functional team that spans Customer Success, Account Management, Sales, Marketing, and Operations.

Key Responsibilities

• Vision & Strategy – Craft a bold, data‑driven Customer Success vision that aligns with brighthush’s growth objectives and brand promise. Translate this vision into actionable roadmaps that drive measurable outcomes.
• Team Leadership – Build, mentor, and scale a world‑class Customer Success and Account Management organization. Foster a culture of ownership, accountability, and continuous learning across a distributed, high‑performing team.
• Lifecycle Management – Oversee the end‑to‑end customer lifecycle, ensuring seamless onboarding, rapid adoption, proactive renewal, and strategic expansion across all customer segments.
• Performance Metrics – Define, track, and optimize key performance indicators (CSAT, NPS, churn, upsell revenue, renewal rates). Use data insights to drive proactive improvements and celebrate successes.
• Cross‑Functional Collaboration – Partner with Sales, Marketing, Product, and Operations to design integrated customer programs, streamline processes, and unlock new revenue opportunities.
• Executive Engagement – Serve as the primary customer advocate at the executive and board level. Build strategic relationships with key accounts and influence product roadmap decisions.
• Issue Escalation & Resolution – Lead the resolution of complex, high‑impact customer issues, turning challenges into opportunities for deeper partnership and loyalty.
• Continuous Improvement – Champion a culture of experimentation, data analysis, and customer‑centric innovation across the organization.
• Remote Leadership – Manage a distributed team, ensuring high engagement, clear communication, and alignment with brighthush’s global objectives.

Essential Qualifications

• 10+ years of progressive experience in Customer Success, Account Management, or related roles, with at least 5 years in a senior leadership capacity.
• Proven track record of driving measurable improvements in Customer Satisfaction, Net Promoter Score, and retention metrics.
• Deep expertise in churn reduction, renewal management, and loyalty program development.
• Experience managing large, strategic account portfolios and building long‑term partnerships that generate upsell and cross‑sell revenue.
• Strong collaboration skills with Sales, Marketing, Product, and Operations teams to align customer success initiatives with revenue goals.
• Exceptional communication, negotiation, and conflict‑resolution abilities, with comfort engaging at the executive and board level.
• Data‑driven mindset: proficiency in using analytics, dashboards, and customer insights to inform strategy and drive continuous improvement.
• Bachelor’s degree in Business, Management, Marketing, or a related field; an advanced degree (MBA, MS) is a plus.
• Experience in the automotive, mobility, or technology sectors is highly desirable.
• Demonstrated ability to thrive in a remote, distributed work environment with strong organizational and self‑management skills.

Preferred Qualifications

• Experience leading Customer Success functions in a high‑growth, subscription‑based business.
• Knowledge of automotive data platforms, connected vehicle ecosystems, and mobility‑as‑a‑service models.
• Proficiency in CRM and customer success platforms such as brighthush, brighthush, or similar.
• Track record of building and scaling high‑performance teams across multiple geographies.
• Experience with executive‑level stakeholder management and board‑level reporting.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data Analysis & KPI Management
• Change Management & Process Optimization
• Team Building & Talent Development
• Cross‑Functional Collaboration & Influence
• Conflict Resolution & Negotiation
• Remote Team Leadership & Digital Communication
• Financial Acumen & Revenue Forecasting

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the automotive industry itself. As Vice President of Customer Success & Growth, you will:

• Lead strategic initiatives that shape the future of customer experience across the entire organization.
• Collaborate with C‑suite leaders, influencing product development, go‑to‑market strategies, and corporate vision.
• Mentor and develop high‑potential talent, building a legacy of leadership excellence.
• Participate in global mobility conferences, industry panels, and thought‑leadership forums.
• Access continuous learning resources, including executive coaching, industry certifications, and advanced analytics training.

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation. At brighthush, you will experience:

• A remote‑first mindset that empowers flexibility while maintaining strong team cohesion through regular virtual huddles, town halls, and collaborative tools.
• A culture of transparency, where ideas are welcomed, feedback is constructive, and success is celebrated collectively.
• Commitment to sustainability and social responsibility, reflected in our product offerings and corporate initiatives.
• Opportunities to work with cutting‑edge technologies, from AI‑driven analytics to IoT platforms that power connected vehicles.
• A diverse, global workforce that brings a wealth of perspectives and experiences.

Compensation, Perks & Benefits

While specific figures will be discussed during the interview process, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option opportunities to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, flexible work arrangements, and a focus on work‑life balance.
• Professional development budget, conference attendance, and access to industry‑leading training platforms.
• Wellness programs, mental health resources, and a supportive employee assistance program.
• Technology stipend for remote work setup and ongoing equipment upgrades.

Ready to Shape the Future of Customer Success?

If you are a visionary leader who thrives on turning customer insights into strategic growth, who can inspire teams across borders, and who is ready to make a lasting impact in the automotive and mobility space, we want to hear from you. Join brighthush and help us create unforgettable journeys for every driver, every partner, and every stakeholder.

Apply today and become a pivotal part of a company that is not just building cars, but building the future of mobility.