Summer 2027 Customer Experience Analyst Graduate Intern – Digital Strategy & Analytics in Healthcare – Join brighthush’s Innovative CX Team
About brighthush and the Future of Healthcare Customer Experience
brighthush is a forward‑thinking healthcare organization that places patient and member satisfaction at the heart of everything we do. With a mission to transform how people experience health services, we blend cutting‑edge technology, data science, and human‑centered design to create seamless, personalized journeys across every touchpoint. As we expand our digital footprint, we’re looking for bright, analytical minds to join our Customer Experience (CX) team and help shape the next generation of patient‑centric solutions.
Why This Internship Matters
The Summer 2027 Customer Experience Analyst Graduate Internship is more than a summer job—it’s a launchpad for future leaders in CX, analytics, and digital strategy. You’ll dive into real‑world projects that influence how thousands of patients interact with our services, from the first website click to post‑visit follow‑up. By working alongside seasoned professionals in marketing, product, and analytics, you’ll gain hands‑on experience in voice‑of‑customer research, journey mapping, AI‑driven insights, and UX optimization—all while contributing to initiatives that directly impact patient satisfaction and business outcomes.
Key Responsibilities
- Voice‑of‑Customer Analysis: Collect, clean, and analyze VOC data from surveys, social media, and support tickets to uncover pain points and opportunities.
- Customer Journey Evaluation: Map end‑to‑end journeys, identify friction points, and recommend actionable improvements across digital and in‑person channels.
- Digital Experience Audits: Conduct website and mobile app assessments, leveraging tools such as Adobe Analytics, Google Analytics, and heat‑mapping software.
- Data‑Driven Recommendations: Translate analytics into clear, data‑backed insights for stakeholders, supporting decisions on feature enhancements, content strategy, and personalization.
- Journey Mapping & Storyboarding: Create visual journey maps and experience blueprints that communicate user flows, emotions, and touchpoint interactions.
- SEO & Content Optimization: Collaborate with content teams to refine messaging, improve search visibility, and align digital assets with user intent.
- Stakeholder Reporting: Prepare concise, visually engaging presentations and dashboards for senior leaders, product owners, and marketing teams.
- Process Improvement Projects: Participate in cross‑functional initiatives aimed at streamlining workflows, reducing wait times, and enhancing overall service quality.
- Mentorship & Learning: Engage in structured mentorship, attend workshops, and receive feedback to accelerate your professional growth.
Essential Qualifications
- Bachelor’s degree in Business, Marketing, Data Analytics, Computer Science, or a related field.
- Currently enrolled in a graduate program (full‑time or part‑time) at an accredited university.
- Strong analytical mindset with proficiency in Excel, SQL, or similar data manipulation tools.
- Excellent written and verbal communication skills—capable of translating complex data into clear, actionable insights.
- Self‑motivated, detail‑oriented, and able to manage multiple projects in a fast‑paced environment.
- Knowledge of healthcare regulations (HIPAA) and data privacy best practices is a plus.
Preferred Qualifications
- Graduate coursework or experience in Business Analytics, Marketing Analytics, Customer Experience Management, Human‑Centered Design, UX Research, Digital Marketing, Product Management, or Healthcare Administration.
- Hands‑on experience with Voice‑of‑Customer platforms (e.g., Medallia, Qualtrics) or journey mapping tools (e.g., Smaply, Miro).
- Familiarity with Adobe Analytics, Google Analytics, or similar web analytics suites.
- Experience applying AI or machine‑learning techniques to customer data (e.g., sentiment analysis, predictive modeling).
- Prior exposure to SEO strategy, content optimization, or digital marketing campaigns.
Skills & Competencies for Success
- Analytical Thinking: Ability to dissect large datasets, identify trends, and derive meaningful conclusions.
- Customer‑Centric Mindset: Passion for improving user experiences and empathy for diverse patient needs.
- Collaboration: Comfortable working cross‑functionally with marketing, product, IT, and operations teams.
- Communication: Skilled at presenting complex findings in a clear, concise manner to both technical and non‑technical audiences.
- Project Management: Strong organizational skills, with the capacity to prioritize tasks and meet deadlines.
- Adaptability: Thrives in a dynamic environment, quickly learning new tools and methodologies.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. During your internship, you’ll:
- Work on high‑impact projects that directly influence patient experience and business metrics.
- Receive mentorship from senior CX leaders and data scientists.
- Participate in workshops covering UX research, data storytelling, AI in healthcare, and digital transformation.
- Gain exposure to multiple career tracks—UX Design, Digital Strategy, Product Management, Marketing Analytics, and Customer Insights.
- Build a portfolio of real‑world deliverables that can accelerate your career trajectory.
Work Environment & Culture at brighthush
Our culture is built on collaboration, innovation, and a relentless focus on patient well‑being. You’ll find:
- A diverse, inclusive workplace where every voice is heard.
- Flexible work arrangements, including hybrid options and remote work.
- Access to cutting‑edge tools and technologies for data analysis, design, and collaboration.
- Regular team‑building events, hackathons, and community service initiatives.
- A commitment to continuous learning, with tuition reimbursement and professional development budgets.
Compensation, Perks, and Benefits
While specific figures vary by role and location, brighthush offers a competitive stipend for interns, along with:
- Health, dental, and vision coverage for full‑time employees and eligible interns.
- Paid time off, holidays, and sick leave.
- Employee wellness programs, including gym memberships and mental health resources.
- Employee stock purchase plan and performance‑based bonuses.
- Opportunities for full‑time employment upon successful completion of the internship.
How to Apply
Ready to shape the future of patient experience? Submit your resume, a cover letter detailing your interest in CX and analytics, and any relevant portfolio pieces. We’re excited to learn how your skills and passions align with brighthush’s mission.
Join brighthush – Where Data Meets Compassion
At brighthush, we’re redefining healthcare through data‑driven, patient‑centric solutions. As a Summer 2027 Customer Experience Analyst Graduate Intern, you’ll be at the forefront of this transformation, turning insights into action and building experiences that matter. If you’re eager to learn, collaborate, and make a tangible impact, we invite you to apply and become part of our dynamic team.