Dynamic Remote Customer Support Coordinator – Global Travel & Hospitality – Flexible Scheduling, Full‑Time & Part‑Time Opportunities

About brighthush

brighthush is a forward‑thinking travel and hospitality company that redefines the way people experience the world. With a mission to create unforgettable journeys, we combine cutting‑edge technology, a passion for service, and a culture of collaboration to deliver seamless travel experiences to clients worldwide. Our team is built on diversity, creativity, and a relentless commitment to excellence. Whether you’re booking a last‑minute adventure or coordinating a corporate retreat, brighthush is the trusted partner that turns travel dreams into reality.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑energy team that values innovation, autonomy, and continuous learning. We empower our employees to take ownership of their work, experiment with new ideas, and grow both personally and professionally. As a Remote Customer Support Coordinator, you’ll play a pivotal role in ensuring our clients receive world‑class service from the moment they reach out to us.

Position Overview

We are looking for a dependable, organized, and customer‑centric Remote Customer Support Coordinator to join our global support team. This role is fully remote, offering flexible scheduling options for both full‑time and part‑time candidates. You will be the first point of contact for our clients, handling inquiries, reservations, itinerary changes, and administrative tasks with precision and a friendly tone.

Key Responsibilities

• Customer Interaction: Respond promptly to inquiries via phone, email, live chat, and social media platforms, ensuring a consistent and positive brand experience.
• Reservation & Itinerary Management: Assist clients with booking updates, flight changes, hotel reservations, and activity confirmations, using our proprietary booking engine.
• Data Accuracy: Maintain up‑to‑date customer records in our CRM, ensuring all information is accurate, secure, and compliant with data protection regulations.
• Administrative Support: Draft and send confirmation emails, generate itineraries, and coordinate with internal departments (operations, finance, marketing) to resolve client requests.
• Process Optimization: Identify recurring issues or bottlenecks in the support workflow and propose improvements to enhance efficiency and customer satisfaction.
• Follow‑Up & Escalation: Track open tickets, follow up on pending requests, and elevate complex issues to senior support staff or relevant departments.
• Reporting & Analytics: Compile weekly metrics on response times, resolution rates, and customer feedback to inform continuous improvement initiatives.
• Team Collaboration: Participate in regular virtual stand‑ups, training sessions, and brainstorming meetings to stay aligned with company goals and best practices.

Essential Qualifications

• Minimum of 1 year of customer service or administrative support experience, preferably in travel, hospitality, or a call‑center environment.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software quickly.
• Strong typing speed (minimum 45 WPM) and accurate data entry abilities.
• Self‑motivated with the ability to work independently, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and reservation platforms is highly desirable.

Preferred Skills & Experience

• Background in scheduling coordination, event planning, or logistics.
• Knowledge of travel industry terminology, visa requirements, and travel insurance products.
• Experience with ticketing and help‑desk software (Zendesk, Freshdesk).
• Strong problem‑solving skills and a proactive attitude toward customer satisfaction.
• Ability to adapt to changing priorities and work effectively across time zones.

What We Offer

• Competitive Compensation: Flexible pay structure based on performance, with part‑time rates ranging from $1,250 to $2,500 per month and full‑time rates from $3,000 to $5,800 per month.
• Remote Work Flexibility: Work from anywhere with a reliable internet connection; choose your own hours within core support windows.
• Professional Development: Access to online training modules, webinars, and mentorship programs to sharpen your skills and advance your career.
• Team Culture: Inclusive, supportive, and collaborative environment with regular virtual team‑building activities.
• Health & Wellness: Remote employees receive a stipend for home office setup and wellness resources.
• Recognition & Rewards: Employee of the Month, performance bonuses, and recognition for outstanding customer service.

Career Growth Opportunities

At brighthush, we believe in nurturing talent from within. As a Remote Customer Support Coordinator, you’ll have the chance to:

• Progress into senior support roles or team lead positions.
• Transition into specialized areas such as travel sales, itinerary design, or operations management.
• Take on cross‑functional projects that influence product development and customer experience strategies.
• Earn certifications in customer service, travel industry standards, or project management through our learning platform.

Work Environment & Culture

Our remote culture is built on trust, transparency, and a shared passion for travel. We celebrate diversity, encourage open communication, and foster a sense of belonging regardless of location. You’ll be part of a global team that values work‑life balance, continuous learning, and the joy of helping people explore the world.

How to Apply

If you’re ready to bring your customer‑first mindset, organizational prowess, and love for travel to a company that values innovation and flexibility, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

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Join brighthush Today

Become a vital part of a team that is redefining travel experiences worldwide. Your expertise in customer support will help us deliver seamless journeys, one client at a time. Apply now and start your adventure with brighthush!