Senior Customer Engineering Manager – Data Integration & Analytics Lead for US Healthcare Solutions at brighthush

About brighthush and the US Healthcare Data Landscape

brighthush is a trailblazer in transforming how healthcare organizations harness data to drive better patient outcomes, optimize costs, and achieve regulatory compliance. With a mission to empower hospitals, payers, and health systems across the United States, we build cutting‑edge platforms that seamlessly integrate clinical, financial, and operational data. Our solutions enable enterprises to turn raw information into actionable insights, streamline claims processing, and meet the evolving demands of value‑based care.

In an industry where data accuracy and speed can directly impact patient safety and reimbursement, brighthush stands at the forefront of innovation. We partner with leading healthcare providers to deliver robust, scalable, and secure data pipelines that support everything from cost‑of‑care analytics to quality measurement and risk adjustment. If you thrive on solving complex data challenges and want to make a tangible difference in the lives of millions, brighthush offers the platform and culture to help you grow.

Role Overview

As the Senior Customer Engineering Manager, you will lead a high‑performing team of data engineers, analysts, and quality specialists. Your mission is to translate customer business requirements into reliable, high‑quality data solutions that power enterprise‑grade analytics and reporting. You will be the bridge between our customers, the engineering and analytics teams, and the broader brighthush organization, ensuring that every project is delivered on time, within scope, and to the highest standards of quality.

Key Responsibilities

• Customer Engagement & Requirement Capture – Conduct regular interactions with enterprise customers to understand their data integration, analytics, and reporting needs. Translate these requirements into clear, actionable project plans.
• Project Ownership & Delivery – Own the end‑to‑end delivery of data integration and analytics projects. Define timelines, milestones, and success metrics in collaboration with stakeholders.
• Feature Negotiation & Prioritization – Work closely with customers to negotiate feature requests, enhancements, and new tasks, balancing business value against team capacity and technical feasibility.
• Team Leadership & Development – Supervise and mentor a multidisciplinary team of data engineers, data analysts, and quality analysts. Foster a culture of continuous improvement, knowledge sharing, and high accountability.
• Data Integration & Analytics Execution – Direct the design, development, and deployment of ETL pipelines, data models, and dashboards. Ensure data quality, integrity, and performance across all touchpoints.
• Cross‑Functional Collaboration – Partner with brighthush engineering, analytics, infrastructure, and product teams to define technical solutions, resolve blockers, and align on architecture best practices.
• Quality Assurance & Compliance – Oversee QA activities, including test case creation, data validation, and regulatory compliance checks (e.g., HIPAA, HITECH). Champion a culture of data governance and security.
• Continuous Improvement – Identify process bottlenecks, propose automation opportunities, and implement best practices to increase efficiency and reduce cycle times.
• Stakeholder Communication – Provide regular status updates to executive stakeholders, ensuring transparency around risks, mitigations, and project health.

Essential Qualifications

• 10+ years of experience leading US healthcare data integration projects, including claims, clinical, ADT, and laboratory data.
• Deep expertise in healthcare analytics: Cost of Care, Quality Measures (HEDIS, MIPS, eCQM), and payer report reconciliation.
• Proven track record managing complex, cross‑functional teams in a fast‑paced environment.
• Strong technical project management skills, with a history of delivering projects on time and within budget.
• Excellent stakeholder management and communication abilities, capable of translating technical concepts to non‑technical audiences.
• Hands‑on experience with SQL, ETL tools, and data mapping documentation.
• Familiarity with scripting languages (Python or similar) and data visualization tools such as Power BI or Tableau.
• Experience with Agile methodologies and iterative delivery cycles.
• Demonstrated ability to mentor and develop team members, fostering a culture of growth and accountability.

Preferred Qualifications

• Experience in both payer and provider environments, with a deep understanding of payer reconciliation workflows.
• Knowledge of healthcare data standards (HL7, FHIR, CCD, CCDA) and interoperability frameworks.
• Background in cloud data platforms (AWS, Azure, GCP) and modern data warehousing solutions (Snowflake, BigQuery, Redshift).
• Certifications in project management (PMP, Prince2) or data engineering (Google Cloud Professional Data Engineer, AWS Certified Big Data).
• Published work or speaking engagements on healthcare data analytics or integration best practices.

Skills & Competencies

• Technical Acumen – Proficiency in SQL, Python, and ETL tooling; strong grasp of data modeling and architecture.
• Analytical Thinking – Ability to dissect complex business problems, identify root causes, and propose data‑driven solutions.
• Leadership & Influence – Proven ability to inspire teams, drive consensus, and navigate organizational politics.
• Communication – Clear, concise, and persuasive communication across all levels, from technical staff to executive leadership.
• Project Management – Expertise in Agile, Scrum, or Kanban frameworks; adept at risk management and resource planning.
• Customer‑Centric Mindset – Passion for understanding client pain points and delivering solutions that exceed expectations.
• Adaptability – Comfortable working in a dynamic environment, quickly pivoting priorities as business needs evolve.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Senior Customer Engineering Manager, you will:

• Lead high‑impact projects that shape the future of healthcare data analytics.
• Mentor junior engineers and analysts, building a pipeline of future leaders.
• Participate in cross‑functional initiatives, gaining exposure to product strategy, data science, and infrastructure.
• Access to continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.
• Opportunity to transition into senior leadership roles such as Director of Engineering, VP of Data, or Chief Data Officer.

Work Environment & Culture at brighthush

Our culture is built on collaboration, transparency, and a relentless focus on impact. We celebrate diversity and inclusion, ensuring that every voice is heard and valued. You’ll find a workplace that encourages experimentation, rewards innovation, and supports work‑life balance.

• Open office spaces and flexible remote work options.
• Regular hackathons, brown‑bag sessions, and cross‑team knowledge exchanges.
• Inclusive hiring practices and a commitment to equal opportunity.
• Employee resource groups that foster community and professional growth.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses and equity opportunities.
• Generous paid time off (20 days per year) plus flexible vacation policies.
• Comprehensive health, dental, and vision insurance plans.
• Full coverage for short‑term and long‑term disability, as well as basic life insurance.
• Parental leave policies that support new parents.
• Legal aid and pet insurance options at discounted rates.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget for conferences, courses, and certifications.

How to Apply

Ready to lead transformative data projects in the US healthcare sector? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

Conclusion

As a Senior Customer Engineering Manager at brighthush, you will be at the nexus of technology, data, and healthcare. You’ll guide a talented team to deliver solutions that not only meet but exceed the expectations of our enterprise customers. If you are passionate about data integration, analytics, and making a real difference in patient care, we invite you to join our mission to illuminate the future of healthcare.

We look forward to welcoming you to the brighthush family, where your expertise will help shape the next generation of healthcare data solutions.