Supervisor-Sales Call Center Customer Service

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing: - Outstanding customer service is our promise and you’ll be leading a team to provide just that. - Your team in our customer care call center will be delivering great service again and again under your direction. - They’ll be answering questions and resolving customer issues about devices, billing, or other matters. - You’ll be a role model of first class customer service while you develop your team. - Leading, motivating, and developing a customer care team to deliver outstanding service. - Ensuring that resources are in place and trained so that customer issues are resolved quickly. - Tracking and handling call volume for optimal efficiency. - Maintaining the highest quality of service by monitoring employee-customer interactions and mentoring the team on how to improve. - Applying policies, procedures, and guidelines appropriately and setting the example for interpersonal skills, work ethic, and judgment. What we’re looking for: - You thrive in a fast-paced, multifaceted environment where different challenges pop up all the time. - Using your sound judgment, you quickly