Remote Position
Team Leader (US - WAH)
🌍 Remote · United States
💼 Full-time
Key Responsibilities
- Lead, motivate, and manage a team to achieve individual and team performance goals.
- Monitor productivity, quality, attendance, and adherence to company policies.
- Conduct regular coaching sessions, performance reviews, and feedback discussions.
- Provide guidance, training, and support to team members to improve performance and skill development.
- Handle escalations, resolve employee concerns, and address operational challenges.
- Ensure team compliance with company procedures, policies, and regulatory requirements.
- Prepare and analyze performance reports, identifying trends and opportunities for improvement.
- Collaborate with other departments and stakeholders to support business objectives.
- Assist in workforce planning, scheduling, and resource allocation.
- Participate in recruitment, onboarding, and development of new team members.
- Drive employee engagement initiatives and promote a positive team culture.
Qualifications
- Bachelor's degree preferred or equivalent work experience.
- Previous supervisory, team lead, or management experience.
- Strong leadership, coaching, and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to analyze data and make informed decisions.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant business systems.
- Strong problem-solving and conflict-resolution abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Bachelor's degree preferred or equivalent work experience; previous supervisory or team lead experience; strong leadership, coaching, and communication skills; proficiency in Microsoft Office Suite and business systems.
Key Responsibilities
- leading team
- monitoring performance
- coaching employees
Skills & Tools
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Lewiston, Maine, United States
- Languages: English
About Virtual Staffing Solutions
A staffing solutions company providing virtual and remote workforce services. — Industry: Consulting Services