Technical Account Manager

This is a Fully Remote Job About Our Client: The organization operates in the IT operations automation sector, focusing on transforming manual and reactive processes into intelligent, autonomous systems. It addresses challenges in IT incident detection, response, and prevention by providing a platform that enhances operational efficiency and service reliability for enterprise IT teams. The platform serves numerous enterprise clients, enabling them to manage digital operations more effectively. About the Opportunity: The TECHNICAL ACCOUNT MANAGER role is designed to maintain and grow customer relationships post-sale by leveraging deep product expertise and strategic account management. This position is pivotal in ensuring customers achieve continuous value from the AIOps platform, driving technical adoption, and fostering long-term success. The role contributes directly to revenue protection and growth by converting platform adoption into measurable business outcomes. Responsibilities: Manage a portfolio of named accounts across multiple tiers. Promote technical adoption by identifying underused platform features and guiding customers to improve incident management and automation. Conduct regular customer engagements including working sessions, health checks, and executive reviews. Collaborate with Account Managers for renewal planning, risk identification, and expansion opportunities. Partner with Sales Engineers on technical evaluations for potential account growth. Act as the customer's advocate internally by communicating feedback and escalating support issues. Build and maintain relationships with technical champions and power users. Quantify and communicate the platform's value to customers. Identify and qualify opportunities for cross-selling and upselling within accounts. Requirements: Minimum of 3 years in a post-sales technical role with enterprise customer ownership. Ability to engage in both technical and business discussions within accounts. Experience with monitoring, observability, incident management, or ITSM tools such as ServiceNow, Splunk, PagerDuty, or Datadog. Knowledge of RESTful APIs, scripting languages like Python or JavaScript, and integration techniques. Strong relationship management and proactive communication skills. High emotional intelligence with adaptability in communication styles. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks: Comprehensive health coverage Parental leave Competitive cash and equity compensation Remote-first environment Unlimited paid time off Twelve paid holidays annually Financial assistance for fertility, adoption, and surrogacy expenses Up to eighteen weeks of paid leave for birthing parents Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.