Technical Account Manager, Southeast

This is a Fully Remote Job About Our Client: The organization operates in the cybersecurity industry, focusing on securing cloud and AI applications. It addresses the challenge of protecting complex cloud and AI environments by integrating code, cloud, and runtime into a unified security context. Trusted by security teams worldwide, including over 65% of the Fortune 100, the organization manages security for massive data volumes and leverages AI-powered platforms to enhance threat detection and response. About the Opportunity: The TECHNICAL ACCOUNT MANAGER, SOUTHEAST, plays a crucial role in driving customer adoption and maximizing the value derived from the organization's security platform. This position is responsible for providing strategic and technical guidance throughout the customer lifecycle, ensuring successful onboarding, operationalization, renewal, and expansion. The role acts as a key liaison between customers and internal teams to deliver a seamless and impactful customer experience. Responsibilities: Serve as a trusted technical advisor for customers using the security platform. Guide customers through deployment, configuration, and operationalization leveraging cloud-security expertise. Act as the primary technical contact to resolve customer inquiries and issues. Stay informed on emerging cloud security threats and platform updates. Drive customer adoption, satisfaction, and realization of business value. Develop and manage success plans aligned with customer security and compliance goals. Facilitate project management of adoption efforts across stakeholders. Address adoption barriers by coordinating with internal and external teams. Track and report on customer progress and value achievement. Advocate for customer needs internally, communicating feature requests and concerns. Manage a book of up to 15 customers, supporting revenue objectives including renewals and expansions. Identify and mitigate risks related to customer satisfaction and retention. Build relationships with key customer contacts at multiple organizational levels. Contribute to the growth and improvement of the Technical Account Manager function and collaborate cross-functionally. Requirements: 5-8+ years in technical customer-facing roles, preferably with cloud or cloud-security products. Experience such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect. Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience. Ability to manage evolving responsibilities and contribute to process refinement. Strong understanding of cloud services and architecture for at least one major cloud service provider (AWS, GCP, Azure, OCI). Preferably holds relevant cloud certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer). Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Security certification or experience addressing cloud-security challenges is advantageous. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.