Technical Support Engineer
About The Company GrabJobs is a dynamic and innovative company dedicated to transforming the recruitment and staffing industry through cutting-edge technology solutions. Our platform simplifies the hiring process by connecting job seekers with employers efficiently and seamlessly. With a focus on leveraging advanced AI and automation, GrabJobs aims to enhance the recruitment experience for both candidates and organizations. Our team is committed to building scalable infrastructure and intuitive tools that empower users across various industries. We pride ourselves on fostering a collaborative environment where creativity and technical excellence drive our growth and success. About The Role We are seeking a highly skilled and proactive Technical Support Engineer to join our remote team, primarily serving North American clients within PST or EST hours. This role is pivotal in ensuring our customers receive exceptional support that goes beyond traditional ticket resolution. Unlike standard support roles, you will be responsible for reproducing issues, developing fixes, and shipping solutions promptly. You will act as a bridge between our customers and engineering teams, advocating for customer needs while maintaining high technical standards. Your ability to troubleshoot complex problems, communicate effectively, and contribute to product improvements will be essential. This position offers an exciting opportunity to work directly with cutting-edge AI-powered tools, influence product development, and build long-term customer relationships.
Qualifications
To succeed in this role, candidates should possess a strong technical background with experience in developer or technical support, especially within API, infrastructure, or developer tools companies. Proven experience in shipping code to production, reading stack traces, logs, and debugging requests is essential. Familiarity with TypeScript and Python is required, along with the ability to handle complex troubleshooting scenarios. Candidates should have excellent communication skills, capable of engaging with customers and internal teams confidently and clearly. Experience in customer-facing roles, especially in support, sales, or customer success, is highly valued. A deep understanding of AI, language models, and their application in support workflows is preferred. The ideal candidate is human-centered, trustworthy, and comfortable working in a fast-paced, technical environment. Being based in North America with availability during PST or EST hours is mandatory.
Responsibilities
Your primary responsibilities will include owning the customer support queue from start to finish—triaging issues, reproducing bugs, developing fixes, and deploying solutions. You will write code daily, utilizing TypeScript and Python to implement small fixes, SDK patches, or integration tweaks as needed. Acting as a liaison between customers and engineering, you will file GitHub issues, advocate for appropriate prioritization, and resolve issues independently whenever possible. You will participate in pre-sales discussions, helping prospects overcome technical hurdles in real-time and turning friction points into opportunities for product improvement. Creating comprehensive documentation and troubleshooting guides for recurring issues will be a key part of your role, reducing future support workload. You will also be responsible for maintaining customer health, reaching out proactively if a customer experiences issues or goes quiet after a bug. Additionally, you'll leverage Composio’s own automation tools to streamline ticket triage, customer communication, and internal runbooks, continuously improving support efficiency and quality.
Benefits
Joining GrabJobs offers a competitive benefits package designed to support your professional growth and personal well-being. As a remote-first company, we provide flexibility to work from anywhere within North America, with specific hours aligned to PST or EST for optimal collaboration. You will have access to ongoing learning opportunities, including training in AI and support automation tools. Our collaborative culture emphasizes innovation, transparency, and continuous improvement. We offer competitive compensation, health benefits, and generous paid time off. Additionally, you will be part of a forward-thinking team that values your contributions and encourages your development as a technical support professional in a rapidly evolving industry. Equal Opportunity GrabJobs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, or any other protected characteristic. Our hiring decisions are based solely on qualifications, skills, and experience, and we strive to provide equal opportunities for all candidates to succeed and grow within our organization.