Technology Operations Center Senior Technician
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries
Job Description
The TOC Analyst is part of a high-profile, 24x7x365 follow-the-sun team dedicated to the real-time monitoring, alerting, and incident coordination on production technology systems. At ECS, the TOC Analyst is the first responder for all incidents affecting our customers, clients, and affiliates. You will support the Experian Consumer Services department - a passionate and team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of data breach incidents. What you'll do - The TOC Analyst is a hands-on technical position that requires a breadth and depth of technological understanding, to ensure progress in both working practices and ongoing support. - You will have a "hands-on" role in monitoring all IT applications and will be responsible for understanding and escalating business issues. - Analysts will coordinate updates to core monitoring applications with an overall understanding of the organization and the desire to ensure issues are motivated to resolution. - You will report to TOC Lead. - Hands-on management of the TOC activities during their assigned shift - Wide knowledge across all enterprise ECS monitoring tools. - Work with IT and business to put into place more specific monitoring - Understand all IT services that could impress customers and the business - Create documents, procedures, and runbooks without direction - Ensure TOC maintenance notifications are accurate and sent out within published Service level agreements. - Inform management of status on all issues and programs for your team. - Assist Engineering