Telecom, Unified Communications & A/V Support Professionals

Overview

Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans.  We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses.  We are governed and credentialed at a State level through WorkQuest Texas and at a Federal level through the AbilityOne Commission.

Job Skills / Requirements

JOIN OUR TALENT NETWORK

We are building a pipeline of professionals who support telecommunications, unified communications, conferencing technologies, and audio-visual systems. If you have experience enabling workforce collaboration and communications technologies, we encourage you to apply.

POTENTIAL OPPORTUNITIES

Telecommunications Technician

Unified Communications Specialist

VoIP Technician

Audio Visual Technician

VTC Technician

Collaboration Support Specialist

COMMON RESPONSIBILITIES

• Support and troubleshoot telecom, VoIP, unified communications, AV, VTC, and conferencing technologies
• Maintain collaboration platforms, conference room solutions, and end-user services
• Perform testing, documentation, incident resolution, and vendor coordination
• Support meetings, special events, technology upgrades, and modernization efforts

COMMON QUALIFICATIONS

• Experience with telecom, unified communications, AV/VTC, or collaboration environments
• Knowledge of Microsoft Teams, Zoom, Cisco, Poly, Webex, or similar technologies
• Strong troubleshooting, communication, and customer support skills
• Ability to support onsite and remote users
• Industry certifications are a plus

Salary Range - $55,000 - $120,000 annually

Salary ranges provided are estimates only and may vary based on experience, location, contract requirements, education, certifications, and market conditions.

REMOTE WORK

While our office is headquartered in Dallas, Texas, these positions can be worked remotely in the following locations.

• Virginia: DMV area, Virginia Beach, Norfolk
• Texas: Austin, San Antonio, Houston, Dallas
• Alabama: Huntsville
• Colorado: Denver, Colorado Springs
• Washington: Seattle
• Oregon: Naval Submarine Center area
• Georgia: Statewide
• North Carolina/South Carolina: Statewide
• Tennessee: Fort Campbell, Nashville
• Mississippi: Statewide
• Arizona: Tucson, Phoenix
• California: San Diego, Bay Area
• Illinois: Statewide

Additional Information / Benefits

Workers Compensation, Social Security Benefits and Unemployment Insurance.

Rising Star is an Equal Opportunity Employer.

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days

This job reports to the Supervisor

This is a Full-Time position

Experience with telecom, unified communications, AV/VTC, or collaboration environments; knowledge of Microsoft Teams, Zoom, Cisco, Poly, Webex; strong troubleshooting and customer support skills; ability to support onsite and remote users.

Key Responsibilities

• supporting telecom systems
• troubleshooting unified communications
• maintaining collaboration platforms

Skills & Tools

Microsoft Teams, Zoom, Cisco, Poly, Webex

Job Details

• Category: Information Technology
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — Virginia or Virginia Beach or Norfolk or Texas or Austin or San Antonio or Houston or Dallas or Alabama or Huntsville or Colorado or Denver or Colorado Springs or Washington or Seattle or Oregon or Georgia or North Carolina or South Carolina or Tennessee or Nashville or Mississippi or Arizona or Tucson or Phoenix or California or San Diego or Illinois
• Salary: USD 55,000 – 120,000 / year
• Languages: English

Benefits

• Generous paid time off

About Rising Star Resource Development

A nonprofit social enterprise providing employment and contract services to government and commercial clients. — Industry: Non-Profit Organizations and NGOs