The Podcast Consultant | Account Manager (Full-Time Contract)

Headquarters:United StatesURL:https://thepodcastconsultant.com/The Podcast Consultant (TPC) is a premium podcast production agency helping high-performing clients launch and grow world‑class shows. We're growing fast, our model is evolving, and we're building the systems and team to match.Role Type:Full-Time, ContractLocation:Remote with fluency in English and ability to work in a U.S. timezoneReports to:Director of OperationsSalary:$50,000-60,000What You'll OwnClient RelationshipsYou are the primary point of contact for your assigned clients.You onboard new clients, set expectations, run monthly strategy calls, and maintain communication every week an episode goes live.You make clients feel like partners, not just customers getting a service.Production LiaisonYou sit between clients and the production team, translating concerns in both directions.When clients have production issues, you route them to the production team and maintain communication with the client.When production flags a submission error, you reach the client with specific, actionable guidance.Account Health MonitoringYou track and flag at‑risk situations before they become churn, whether it's missed episodes, late payments, complaints, or just a gut feeling that something's off.You submit a weekly KPI report to leadership covering active clients, at‑risk accounts, touchpoint recency, and monthly call completion.DocumentationEvery touchpoint, concern, call, and incident is documented.You keep every client record current, updating lifecycle status, follow-up dates, production flags, meeting notes, and anything else that matters.What Success Looks LikeEvery assigned client has been touched within the last 15 days.Monthly strategy calls happen every month.Production errors are caught, communicated, and resolved.At‑risk situations are identified and escalated before leadership has to ask about them.The CRM is a living, accurate record.Clients know your name, trust your judgment, and feel well‑served.What We're Looking ForNon‑Negotiables2+ years in account management, client success, business development, or a client‑facing role.Exceptional written and verbal communication. You write clearly, you follow up, and you don't let things fall through the cracks.Highly organized and self‑directed. You manage your own calendar, your own follow‑ups, and your own accountability without being managed.Comfortable with ambiguity. You'll be handed a playbook, but you'll also help refine it.Strongly PreferredExperience in a startup, agency, or high‑growth environment where you had to build your own cadence rather than inherit one.Familiarity with ClickUp, similar tools, or willingness to learn.Interest in podcasting, media, or content production. You don't need to be an expert, but genuine curiosity matters.#J-18808-Ljbffr