Senior Turkish‑Speaking Customer Care Specialist – Multilingual Support, Upsell & Account Expansion Expert at brighthush
About brighthush
brighthush is a trailblazing software suite that empowers consumer brands to recover lost revenue, streamline operations, and scale across leading retailers and marketplaces. Our flagship solution, Margin Pro, automates dispute resolution on behalf of brands, ensuring they receive every dollar owed by major retail partners. Beyond Margin Pro, we are pioneering AI‑driven products such as AI Operator and Retail 365, while continuously expanding our subscription portfolio to deliver unmatched value to our customers.
With a global footprint of 340 talented professionals across 33 cross‑functional teams, brighthush thrives on a flat hierarchy that grants individuals real ownership and the agility to move fast. Artificial intelligence is woven into every process, boosting speed, quality, and scalability while preserving the human touch that sets us apart.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, growth‑oriented culture that celebrates curiosity, resourcefulness, and a relentless focus on customer success. We champion continuous learning, offering access to cutting‑edge training, mentorship programs, and the opportunity to shape product roadmaps through direct customer feedback. Whether you’re a seasoned support professional or a rising star in customer success, brighthush provides the platform to accelerate your career, influence product strategy, and make a tangible impact on the brands we serve.
Job Summary
We are seeking a fluent Turkish‑speaking Customer Care Specialist who excels at turning customer challenges into opportunities for growth. In this hybrid role, you will deliver exceptional reactive support while proactively driving upsells, cross‑sell, and account expansion initiatives. Your day‑to‑day activities will include answering inbound inquiries, troubleshooting technical issues, hosting one‑on‑one or team meetings, and engaging customers from targeted lead lists with tailored next steps—all while maintaining the highest CSAT standards.
Key Responsibilities
- Customer Support Excellence: Provide timely, empathetic, and high‑quality assistance across chat, email, and video calls for both Turkish and English‑speaking customers.
- Upsell & Expansion Champion: Identify and execute upsell opportunities during support interactions, driving revenue growth and increasing customer lifetime value.
- Research‑First Problem Solving: Independently investigate internal documentation, knowledge bases, and external resources to resolve complex technical issues before escalating.
- Technical Troubleshooting & Data Analysis: Diagnose root causes of product or account problems, analyze data, and provide actionable solutions.
- Issue Resolution: Resolve cancellations, product knowledge gaps, account assistance, and complaints swiftly and effectively.
- Feedback Loop: Capture customer insights, propose feature requests, and contribute to the continuous improvement of internal macros and documentation.
- Cross‑Functional Collaboration: Work closely with the Customer Interactions team, Product, Sales, and Engineering to ensure a seamless customer journey.
- AI‑Enhanced Efficiency: Leverage AI tools to accelerate background workflows while preserving authentic, personalized human interactions.
Essential Qualifications
- Fluent in Turkish (written and spoken) and English.
- Minimum 4 years of customer service experience in a SaaS environment.
- Proven track record of executing upsells, cross‑sell, or account expansion within a support or customer success role.
- Consistently high CSAT scores achieved through genuine empathy and customer‑centric communication.
- Exceptional resourcefulness and self‑reliance, with a knack for deep research and independent problem solving.
- Ability to balance AI‑driven efficiency with a warm, human touch in all customer interactions.
- Excellent written and verbal communication skills, comfortable leading video calls and one‑on‑one or team meetings.
- Strong multitasking abilities and the capacity to thrive under pressure in a results‑oriented team environment.
Preferred Qualifications
- Experience with AI‑powered customer support tools or CRM platforms.
- Background in data analysis or technical troubleshooting within e‑commerce or retail technology.
- Previous exposure to subscription‑based SaaS products and renewal processes.
- Knowledge of retail marketplace dynamics, even if the names are replaced with brighthush for confidentiality.
Skills & Competencies
- Customer‑first mindset with a passion for delivering delight.
- Strong analytical thinking and problem‑solving skills.
- Proficiency in using CRM, ticketing, and knowledge‑base systems.
- Adaptability to fast‑changing product features and market demands.
- Collaboration and teamwork across multiple departments.
- Time‑management and prioritization in a high‑volume environment.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. You’ll have access to:
- Structured mentorship programs with senior leaders.
- Regular training sessions on new product features, AI tools, and industry best practices.
- Cross‑functional projects that expose you to product strategy, sales, and engineering.
- Clear career pathways from Customer Care Specialist to Customer Success Manager, Product Specialist, or even Product Owner.
- Opportunities to contribute to product roadmaps through direct customer feedback.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our culture is built on:
- Flat hierarchy that encourages ownership and rapid decision‑making.
- Inclusive and diverse teams that celebrate different perspectives.
- Transparent communication channels, from daily stand‑ups to quarterly town halls.
- Regular virtual team‑building events and informal coffee chats.
- Commitment to work‑life balance, with flexible hours and a focus on outcomes rather than hours logged.
Compensation & Benefits
As an independent contractor, you will receive a competitive annual compensation of $22,000, paid on a monthly basis. In addition to base pay, you’ll enjoy:
- Full access to brighthush’s digital learning library and subscription to industry journals.
- Health and wellness stipend to support your personal well‑being.
- Opportunity to work with cutting‑edge AI tools that streamline your workflow.
- Flexible working hours (7 AM – 4 PM ET, Monday‑Friday) that accommodate your personal schedule.
- Own device policy: you can use your personal laptop or tablet, provided it meets our security standards.
Role Details
- Category: Customer Service / Customer Success
- Seniority: Senior Level
- Contract Type: Independent Contractor
- Workplace: Remote – Turkey
- Languages: Turkish, English
- Working Hours: 7 AM – 4 PM ET, Monday‑Friday
How to Apply
If you are a proactive, customer‑centric professional who thrives in a fast‑paced, AI‑enhanced environment, we want to hear from you. Submit your application through our careers portal and join a team that is redefining how consumer brands recover revenue and grow.