Tourism Customer Support Agent – Remote Travel & Hospitality Service Specialist at brighthush

About brighthush and the Travel & Hospitality Industry

brighthush is a forward‑thinking travel technology company that empowers travelers worldwide to discover, book, and enjoy unforgettable experiences. With a mission to democratize travel, we partner with leading airlines, cruise lines, hotels, and tour operators to deliver personalized itineraries and exceptional customer service. Our remote‑first culture means you can join a global team from anywhere, while enjoying the flexibility and autonomy that modern work demands.

Why Join brighthush?

At brighthush, we believe that every journey starts with a single conversation. As a Tourism Customer Support Agent, you will be the first touchpoint for clients seeking guidance, inspiration, and solutions for their travel dreams. This role offers a unique blend of customer service, sales, and travel expertise—all while working from the comfort of your own home. Whether you’re a seasoned professional or just starting your career, brighthush provides the training, tools, and support you need to thrive.

Key Responsibilities

• Client Engagement: Respond to inbound inquiries via phone, email, and live chat, providing timely, accurate, and friendly assistance.
• Travel Planning & Recommendations: Leverage our extensive supplier network to curate personalized itineraries, including flights, accommodations, cruises, tours, and activities.
• Product Knowledge: Master the features of our proprietary booking platform, supplier APIs, and industry best practices through continuous learning.
• Relationship Building: Develop long‑term rapport with clients, turning first‑time travelers into repeat customers and brand advocates.
• Data Management: Accurately enter and update client information in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Performance Metrics: Meet or exceed key performance indicators such as response time, customer satisfaction scores, and booking conversion rates.
• Collaboration: Work closely with the Sales, Marketing, and Operations teams to share insights, resolve issues, and refine service offerings.
• Continuous Improvement: Participate in regular training sessions, webinars, and feedback loops to enhance your skills and contribute to process optimization.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Hospitality, Tourism, Business, or related field is a plus.
• Strong verbal and written communication skills in English; additional languages are a valuable asset.
• Proficiency with computers, email, and web-based applications; experience with CRM or ticketing systems is advantageous.
• Self‑motivated, organized, and capable of managing multiple tasks in a fast‑paced environment.
• Positive, customer‑centric attitude with a genuine passion for travel and helping others.
• Ability to work independently and remotely, maintaining a professional workspace and reliable internet connection.

Preferred Qualifications

• Prior experience in customer service, hospitality, or travel sales.
• Knowledge of popular travel destinations, cruise lines, and hotel brands.
• Experience with online booking platforms or travel agencies.
• Familiarity with data privacy regulations such as GDPR or CCPA.
• Strong analytical skills and a data‑driven mindset.

Core Skills & Competencies

• Customer‑First Mindset: Anticipate client needs and deliver solutions that exceed expectations.
• Problem‑Solving: Quickly identify issues, research options, and propose effective resolutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability: Thrive in a dynamic environment with evolving products and market trends.
• Team Collaboration: Communicate clearly with cross‑functional teams and share best practices.
• Technology Savvy: Comfortable learning new software, APIs, and digital tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Tourism Customer Support Agent, you will have access to a comprehensive learning portal that includes live workshops, recorded tutorials, and industry certifications. Successful agents often progress to roles such as Senior Support Specialist, Account Manager, or even Product Development Lead. We also encourage participation in travel expos, webinars, and networking events to broaden your industry exposure.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote team spans multiple time zones, fostering a global perspective and diverse collaboration. We celebrate achievements through virtual recognition programs, monthly town halls, and quarterly team retreats (when travel restrictions allow). Employees enjoy flexible schedules, allowing them to pursue personal passions while delivering outstanding service to clients.

Compensation, Perks & Benefits

• Competitive Base Salary: Market‑aligned pay with performance‑based bonuses.
• Health & Wellness: Comprehensive health, dental, and vision plans for employees and their families.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Travel Benefits: Discounted rates on flights, hotels, and tours for personal use.
• Professional Development: Reimbursement for industry certifications, conferences, and courses.
• Technology Stipend: Allowance for home office equipment and high‑speed internet.
• Employee Assistance Program: 24/7 counseling and support services.

How to Apply

Ready to embark on a rewarding career that blends customer service with the excitement of travel? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us create unforgettable journeys for travelers around the globe.

Apply to this position at brighthush

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.