Senior Customer Success Operations Specialist – Remote – CRM & Revenue Optimization Expert

About brighthush

At brighthush, we’re redefining the way businesses connect with their customers. As a fast‑growing SaaS platform that empowers teams to deliver personalized experiences at scale, we’re on a mission to make customer success not just a department, but a strategic engine for growth. Our culture is built on curiosity, collaboration, and a relentless focus on data‑driven results. Whether you’re a seasoned operations professional or a rising star in revenue technology, brighthush offers an environment where you can experiment, learn, and have a measurable impact on millions of users worldwide.

Why This Role Matters

The Customer Success Operations Specialist is the linchpin that keeps our revenue engine humming. You’ll own the end‑to‑end health of our CRM ecosystem, orchestrate the flow of information between sales, support, and finance, and translate complex data into actionable insights. In a world where customer experience is the new competitive advantage, your work will directly influence renewal rates, upsell opportunities, and overall customer lifetime value.

Key Responsibilities

• CRM Architecture & Optimization – Design, configure, and maintain Salesforce, HubSpot, or equivalent platforms to support the full customer lifecycle.
• Revenue Tool Integration – Manage quoting, billing, ticketing, and project management systems, ensuring seamless data flow across all touchpoints.
• Workflow Engineering – Build, test, and iterate sales and customer success workflows that reduce friction, accelerate onboarding, and improve cross‑functional collaboration.
• Data Governance & Reporting – Establish data quality standards, cleanse legacy data, and develop dashboards that provide real‑time visibility into key metrics.
• Process Documentation & Training – Create clear SOPs, user guides, and training materials to drive adoption and consistency across the organization.
• Issue Resolution & Continuous Improvement – Identify bottlenecks, policy gaps, or system limitations; propose solutions and lead implementation.
• Stakeholder Collaboration – Partner with Sales Ops, Finance, Product, and Customer Support to align objectives and deliver a unified customer experience.
• Strategic Projects – Lead cross‑functional initiatives such as CRM migrations, data center consolidations, or new feature rollouts.

Essential Qualifications

• Minimum of 4 years of progressive experience in Sales, Revenue, or Customer Success Operations.
• Hands‑on expertise in configuring and managing CRM platforms (Salesforce, HubSpot, or similar).
• Proficiency with at least two revenue‑related tools outside the CRM (e.g., quoting, billing, ticketing, or project management systems).
• Demonstrated ability to translate business requirements into technical solutions.
• Strong analytical mindset with a focus on data accuracy, reporting, and workflow efficiency.
• Excellent written and verbal communication skills; ability to convey complex concepts to non‑technical stakeholders.
• Proactive problem‑solving attitude and a track record of driving operational improvements.

Preferred Qualifications

• Experience with automation tools such as Zapier, Workato, or native platform automations.
• Knowledge of data integration patterns (API, ETL, middleware).
• Background in customer success metrics (NPS, CSAT, churn, expansion).
• Familiarity with Agile/Scrum methodologies and cross‑functional project management.
• Certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder) or HubSpot.

Core Competencies & Skills

• Technical Proficiency – Deep understanding of CRM data models, automation, and integration.
• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Communication – Clear, concise, and persuasive communication across all levels.
• Project Management – Prioritize tasks, manage timelines, and deliver results under tight deadlines.
• Collaboration – Work effectively with cross‑functional teams in a remote, distributed environment.
• Adaptability – Thrive in a fast‑moving SaaS landscape with evolving tools and processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry.

• Progression to Senior Customer Success Operations Manager or Revenue Operations Lead.
• Opportunity to transition into Product Management or Data Analytics roles.
• Access to a curated learning library, including courses on Salesforce, HubSpot, data science, and leadership.
• Mentorship from senior leaders who have built and scaled global customer success functions.
• Annual hackathon and innovation days where you can prototype new tools or processes.

Work Environment & Culture

Remote‑First, People‑First – We trust our team to deliver results from anywhere.

• Fully remote with flexible hours to accommodate global time zones.
• Monthly virtual town halls and quarterly all‑hands meetings to keep everyone aligned.
• Open‑door policy: your voice matters, and we actively seek feedback to improve processes.
• Inclusive culture that celebrates diversity, equity, and belonging.

Compensation, Perks, and Benefits

While the exact figures vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary plus performance‑based bonuses tied to revenue and customer success metrics.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and a generous parental leave policy.
• Monthly stipend for home office setup and high‑speed internet.
• Annual professional development budget for courses, conferences, or certifications.
• Wellness program: virtual fitness classes, mental health resources, and mindfulness sessions.
• Equity options to share in the company’s growth.

How to Apply

Ready to transform the customer success landscape at brighthush? Click the link below to submit your application, and let’s explore how your expertise can drive our next wave of growth.