Veterinary Technician Customer Support Specialist – Remote, Full‑Time – High‑Impact Role in Pet Care Innovation at brighthush – Expert Guidance & Customer Success Champion

Welcome to brighthush – Where Veterinary Science Meets Cutting‑Edge Technology

At brighthush, we’re not just a company; we’re a movement that redefines how pets and their owners experience care. By marrying veterinary expertise with advanced technology, we empower veterinary professionals, pet owners, and product innovators to deliver the highest standard of animal health. Our fully remote‑first culture gives you the freedom to work from anywhere while staying connected to a vibrant, collaborative community that thrives on continuous learning and shared purpose.

Why This Role Is a Game‑Changer for Your Career

As a licensed Veterinary Technician, you already possess the clinical knowledge that sets you apart. In this Customer Support Specialist role, you’ll translate that expertise into real‑world solutions for pet owners and veterinary clinics alike. If you love problem‑solving, thrive in a fast‑paced environment, and want to make a tangible difference in the lives of animals and their families, this position is crafted for you. Join a team that values innovation, compassion, and professional growth, and help us shape the future of pet care.

Key Responsibilities

Your day will be dynamic, engaging, and impactful. You’ll be the frontline voice that turns complex veterinary information into clear, actionable guidance for our customers.

• Handle inbound inquiries via phone, chat, and email, delivering accurate, timely, and empathetic responses.
• Leverage veterinary technical knowledge to troubleshoot product issues, explain care instructions, and recommend solutions.
• Maintain strict confidentiality of all customer data in compliance with privacy regulations.
• Strive to resolve issues on the first interaction, escalating only when necessary.
• Document every interaction in our CRM system for audit, reporting, and continuous improvement.
• Identify upsell opportunities that align with customer needs and company goals.
• Collaborate with cross‑functional teams—Product, Sales, and Technical Support—to resolve complex cases.
• Provide constructive feedback on recurring issues to help shape product enhancements.
• Participate in ongoing training and certification programs to stay current on veterinary best practices.
• Adhere to scheduled shifts, including evenings, weekends, and holidays, to support a 24/7 customer base.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Active state license as a Veterinary Technician.
• Minimum typing speed of 25 words per minute.
• Proficient with Windows‑based desktop systems and general computer literacy.
• Strong written and verbal communication skills.
• Ability to remain calm and professional under pressure.
• Experience with CRM software and ticketing systems is a plus.

Preferred Qualifications

• College degree in Veterinary Medicine, Animal Science, or a related field.
• Prior experience in veterinary sales or technical support.
• Knowledge of pet‑care products, supplements, and medical devices.
• Experience working in a remote or distributed team environment.
• Familiarity with data privacy regulations (HIPAA, GDPR).

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Active Listening: Ability to understand customer concerns and respond with clarity.
• Analytical Thinking: Quick assessment of issues and logical troubleshooting.
• Time Management: Prioritizing tasks in a fast‑moving environment while maintaining quality.
• Adaptability: Comfortable with evolving policies, new tools, and shifting priorities.
• Team Collaboration: Working effectively with supervisors, peers, and support departments.
• Technical Proficiency: Comfortable navigating multiple software platforms.
• Conflict Resolution: De‑escalating tense situations and turning challenges into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in this role, you’ll have the chance to:

• Advance to Senior Customer Support Specialist or Team Lead positions.
• Transition into Product Management, Sales, or Veterinary Consulting roles.
• Earn certifications in veterinary technology and customer service excellence.
• Attend industry conferences, webinars, and workshops—both virtual and in‑person.
• Participate in mentorship programs that pair you with experienced leaders.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a supportive, inclusive community. We value:

• Flexibility: Structured schedules with a mix of core hours and flexible shifts.
• Collaboration: Regular virtual huddles, brainstorming sessions, and cross‑departmental projects.
• Well‑Being: Access to mental health resources, wellness challenges, and a generous paid time off policy.
• Diversity & Inclusion: A workplace that celebrates differences and promotes belonging.
• Innovation: A culture that encourages experimentation, feedback, and continuous improvement.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for licensed Veterinary Technicians.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive health benefits—medical, dental, vision, and mental health coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program with gym reimbursements, mindfulness apps, and wellness challenges.
• Regular team‑building events, both virtual and in‑person when possible.

Remote Work Requirements

• Reliable high‑speed internet: minimum 30 Mbps download and 15 Mbps upload.
• Stable connection with ping under 50 ms and no packet loss.
• Proven ability to maintain a clean, quiet workspace.
• Valid proof of internet speed upon hire.
• Compliance with company IT security policies and use of approved VPN solutions.

How to Apply

Ready to bring your veterinary expertise and customer‑service passion to brighthush? Click the link below to submit your application and join a team that values innovation, compassion, and professional growth.

Apply to this Remote Customer Service Representative – Licensed Vet Tech Position at brighthush

Join brighthush Today

At brighthush, every call, chat, and email is an opportunity to make a difference. If you’re a licensed Veterinary Technician with a knack for problem‑solving and a heart for service, we want to hear from you. Apply now and help us continue to deliver world‑class support to pet owners everywhere.