Vice President of Client Services
Role Description The Vice President of Client Services is a full-time, remote role responsible for leading and expanding client relationships across Lauber Equity’s portfolio and prospective acquisition targets. This position oversees client service strategy, ensuring that existing and future business partners experience consistent, high-quality support and communication. Day-to-day responsibilities include managing key accounts, identifying growth opportunities, collaborating with leadership on client-focused initiatives, and ensuring service delivery aligns with the firm’s long-term ownership philosophy. The role also involves coordinating cross-functional teams, developing and refining client service processes, and supporting sales and business development efforts through ongoing relationship management. The Vice President of Client Services will serve as a primary point of contact for partners, proactively addressing needs and maintaining high levels of satisfaction and retention.
Qualifications
Demonstrated expertise in Client Services and Account Management, with a track record of building long-term, trust-based relationships. Strong Strategic Planning skills, including the ability to design and implement client service strategies aligned with business objectives. Experience in Sales, particularly consultative or relationship-based selling within B2B or industrial, manufacturing, or related markets. Proven Team Leadership capabilities, including mentoring, performance management, and cross-functional collaboration. Excellent communication, negotiation, and stakeholder management skills, with the ability to work effectively in a remote environment. Background in private equity, search funds, or long-term ownership models is beneficial; experience with Columbus-area or relocatable businesses is a plus. Bachelor’s degree in Business, Finance, Management, or a related field; an advanced degree is preferred but not required. High level of integrity, adaptability, and analytical thinking, with a commitment to supporting legacy-minded business owners and teams.