Vice President of Client Services
Company Description
Powerhouse Nord is a growth-focused organization dedicated to delivering high-quality solutions and services to clients across diverse industries. The company emphasizes building long-term partnerships through reliable execution, strategic insight, and a strong focus on client success. Team members collaborate across functions to design and implement scalable solutions that support business performance and innovation. Powerhouse Nord values integrity, accountability, and continuous improvement, creating an environment where experienced professionals can influence outcomes and shape the future of client services. Role Description The Vice President of Client Services is a full-time, remote role responsible for leading the overall strategy, performance, and satisfaction of key client accounts. This position oversees client services teams, ensuring consistent delivery of high-quality support, proactive communication, and solution-oriented account management. Day-to-day responsibilities include developing and implementing client service strategies, reviewing account performance metrics, guiding escalation and resolution efforts, and collaborating with sales and operations to align client needs with organizational capabilities. The VP will mentor and coach team members, refine processes to improve efficiency and client experience, and participate in executive-level planning to drive growth, retention, and service excellence.
Qualifications
Strong Client Services and Account Management skills, with a demonstrated ability to build trust, manage complex relationships, and ensure high levels of client satisfaction. Proficiency in Strategic Planning, including setting service objectives, designing long-term account strategies, and aligning client initiatives with organizational goals. Experience in Sales and revenue growth, including partnering with commercial teams to identify opportunities, support proposals, and contribute to retention and upsell strategies. Proven Team Leadership capabilities, including leading distributed teams, coaching managers, and fostering a collaborative, performance-driven culture. Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively at executive levels. Background in client-facing leadership roles, preferably in a service-oriented or B2B environment. Strong analytical and problem-solving skills, with experience using KPIs and data to drive decisions and improve processes. Bachelor’s degree in Business, Management, or a related field; advanced degree or equivalent experience is an asset. Comfort working in a fully remote environment, with strong organizational skills and the ability to manage priorities across multiple time zones.