Vice-President of Client Success for Latin America
Company Description
AkzoNobel Vehicle Refinish is a global provider of high-quality paint finishes serving the collision repair industry, as well as fleet, heavy truck manufacturing and repair, and sign manufacturing. The business offers a broad portfolio of trusted brands, including Sikkens, Lesonal, Modern Classikk, Valorem, Dynacoat, Imperium, Wanda, Sikkens Autocoat BT, U-TECH, and Grip-Gard. These brands are recognized for performance, durability, and color accuracy, supporting customers in delivering superior results. AkzoNobel combines technical expertise, innovation, and customer-focused service to help partners grow their businesses and optimize their operations. Team members join a company committed to safety, sustainability, and long-term customer relationships. Role Description This is a full-time remote role for a Vice-President of Client Success for Latin America. The Vice-President will lead client success strategy and execution across the Latin American region, ensuring customers realize maximum value from AkzoNobel Refinish products and services. Day-to-day responsibilities include overseeing regional client success teams, setting performance targets, and developing programs that drive customer retention, satisfaction, and growth. The role manages key accounts, collaborates with sales, marketing, and technical support, and uses data-driven insights to improve client experience and operational efficiency. The Vice-President will also represent the voice of the customer in regional and global decision-making, support change management initiatives, and ensure alignment with company policies, safety standards, and sustainability goals.
Qualifications
Proven leadership and people management skills, including the ability to build, mentor, and motivate multicultural, remote teams. Strong client success, account management, and customer relationship management experience within B2B or industrial sectors. Strategic planning and execution capabilities, with experience designing and implementing customer success programs and performance metrics. Business development and commercial acumen, including negotiation skills and experience collaborating with sales and marketing to drive regional growth. Ability to analyze customer data and operational performance, translate insights into actions, and manage continuous improvement initiatives. Excellent communication and presentation skills in English; fluency in Spanish and/or Portuguese strongly preferred. Deep understanding of the Latin American market, ideally with experience in automotive refinish, coatings, manufacturing, or related industries. Comfort working in a remote environment, with strong organizational skills and the ability to manage multiple priorities across countries and time zones. Bachelor’s degree in Business, Engineering, Marketing, or a related field; advanced degree (MBA or equivalent) is an advantage. Willingness to travel within Latin America and occasionally internationally, as required