Vice President of Custome Succes

Role Description The Vice President of Customer Success is a part-time, remote role responsible for overseeing the overall experience and satisfaction of individuals and organizations interacting with Juzgado de Policía Local Lo Barnechea. This role designs and implements customer success strategies, ensuring that court users receive clear information, timely support, and responsive follow-up. Day-to-day tasks include reviewing feedback, analyzing service metrics, identifying areas for improvement, and coordinating with internal teams to enhance processes and communication. The Vice President of Customer Success also develops best practices for handling inquiries, sets service standards, and mentors team members to strengthen a culture of high-quality, inclusive customer service. The position requires regular collaboration with leadership to align customer success efforts with the court’s mission and policy framework.

Qualifications

Demonstrated experience in customer success, client services, or community relations, preferably in public sector, legal, or civic environments. Strong skills in communication, conflict resolution, and stakeholder management, with the ability to handle sensitive or complex inquiries professionally. Proven ability to gather, analyze, and interpret service-related data to improve processes and user experience. Experience leading or mentoring teams, setting performance standards, and driving cross-functional collaboration. Comfort working remotely, with strong organizational skills, time management, and self-direction in a part-time leadership capacity. Understanding of municipal services, legal processes, or regulatory environments is highly beneficial. Bachelor’s degree in Public Administration, Law, Business, Communications, or a related field; advanced studies or equivalent experience is an asset. Commitment to equitable, non-discriminatory, and accessible service for all court users, including diverse and vulnerable communities.