Vice President of Customer Relations
Role Description The Vice President of Customer Relations is a full-time remote role responsible for shaping and leading the overall customer relations strategy for Middle East Jobs Updates. The role involves overseeing customer experience across all touchpoints, ensuring high levels of customer satisfaction, and building strong, long-term relationships with partners, employers, and job seekers. The Vice President will lead and mentor customer-facing teams, define service standards, and implement processes to improve responsiveness, quality of support, and engagement. Day-to-day tasks include analyzing customer feedback and data, resolving escalated issues, collaborating with sales and marketing to align customer initiatives, and developing programs that enhance loyalty and retention. This position also contributes to strategic planning, performance reporting, and continuous improvement of customer service operations in a fast-evolving regional job market.
Qualifications
Demonstrated expertise in Business Relationship Management and Customer Experience, with a track record of building and maintaining strategic partnerships. Proven ability to drive Customer Satisfaction and lead high-performing Customer Service teams in a digital or platform-based environment. Experience working closely with Sales functions to align customer relations initiatives with revenue and growth objectives. Strong leadership, people management, and mentoring skills, including experience managing remote or distributed teams. Excellent communication, negotiation, and conflict-resolution skills, with the ability to operate effectively across cultures and geographies. Analytical mindset with experience using customer data, KPIs, and feedback tools to inform decisions and improve processes. Background in online platforms, recruitment services, HR tech, or related industries is highly beneficial. Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degree is an advantage.