Vice President of Customer Success

Company Description

GEO INVESTMENT COMPANY, INC. (FKA) T. HARA & CO. is a consumer goods company headquartered in Hilo, Hawaii, United States. Located on Hoaka Road, the company serves a diverse customer base with products tailored to local and broader markets. GEO INVESTMENT COMPANY focuses on delivering quality goods and building long-term customer relationships. Team members join a business that values reliability, customer trust, and operational excellence. Role Description The Vice President of Customer Success is a full-time, remote role responsible for leading the strategy and execution of customer success initiatives across the organization. This role oversees customer success teams, builds scalable processes to drive satisfaction and retention, and partners closely with sales and account management to ensure a consistent customer experience. Daily responsibilities include setting performance metrics, analyzing customer data, identifying risks and opportunities, and developing programs that support engagement and growth. The Vice President will collaborate with cross-functional leaders to align customer success goals with business objectives, improve communication with key accounts, and continuously refine best practices. This position also involves mentoring team members, managing budgets, and presenting progress and insights to executive leadership.

Qualifications

Strong expertise in customer satisfaction and customer experience, with a track record of designing programs that improve client outcomes. Demonstrated ability in customer retention and account management to cultivate long-term, trusted relationships with key accounts. Experience in sales collaboration, including working closely with sales teams to support renewals, upsells, and cross-sell opportunities. Leadership skills in building and managing remote teams, including coaching, performance management, and change leadership. Proficiency in customer success tools, CRM systems, and data analysis to inform strategy and decision-making. Excellent communication, negotiation, and stakeholder management skills, with the ability to present to executive audiences. Background in consumer goods or related industries is preferred, with an understanding of customer lifecycle and market dynamics. Bachelor’s degree in business, marketing, or a related field; advanced degree or equivalent experience in customer success leadership is a plus.