Vice President of Customer Success
Company Description
DAF Used Trucks is the global remarketing arm of DAF Trucks N.V., focused on delivering a market-leading used truck experience to customers worldwide. Since 2017, the brand has provided high-quality used vehicles that offer the convenience and reliability of new trucks at more accessible price points. Through dedicated Used Trucks Centers, flexible financing options, and First Choice packages with extended warranties, DAF Used Trucks offers solutions designed for customer confidence and peace of mind. Trust, quality, and dependability are core values, backed by DAF Trucks’ 90+ years of innovation as a premier European commercial vehicle manufacturer and subsidiary of global technology leader PACCAR Inc. Role Description The Vice President of Customer Success is a full-time remote role responsible for defining and executing the global customer success strategy for DAF Used Trucks. This role oversees customer lifecycle management, ensuring positive onboarding, engagement, and renewal experiences for operators of DAF used trucks. The Vice President leads and mentors customer success and account management teams, collaborates closely with sales and marketing to align customer programs with business goals, and builds processes that enhance customer satisfaction and retention. Daily activities include monitoring customer health metrics, analyzing feedback, driving continuous improvement initiatives, and developing programs that strengthen long-term relationships and brand loyalty. The role also partners with product, operations, and finance teams to ensure customer insights inform service offerings, pricing, and support models.
Qualifications
Candidates should possess strong Customer Satisfaction and Customer Experience skills, with a track record of improving service quality and customer outcomes. Candidates should possess skills in Customer Retention and Account Management, including developing strategies to increase loyalty and manage key customer relationships. Candidates should possess Sales-related skills, such as collaborating with sales teams, supporting upsell and cross-sell initiatives, and aligning customer success with revenue goals. Extensive leadership experience in customer success or related functions, preferably in automotive, transportation, or technology-driven industries. Demonstrated ability to build and scale remote, cross-functional teams and implement data-driven customer success frameworks. Strong analytical, communication, and stakeholder management skills, with the ability to present insights and recommendations to executive leadership. Experience working in global environments and across multiple regions; familiarity with commercial vehicle or fleet operations is an advantage. Bachelor’s degree in Business, Management, Marketing, or a related field; advanced degree is beneficial.