Vice President of Customer Success – Global Customer Experience & Retention Leader for a Premier Commercial Vehicle Brand

About brighthush

brighthush is a trailblazer in the commercial vehicle sector, redefining how operators experience used trucks worldwide. With a legacy that spans more than nine decades of engineering excellence, brighthush delivers high‑quality, pre‑owned trucks that combine the reliability of new vehicles with the affordability of used ones. Our Used Trucks Centers provide a seamless, customer‑centric journey—from flexible financing and extended warranty packages to personalized service and support. At brighthush, we believe that trust, quality, and dependability are not just values—they are the foundation of every interaction we have with our fleet operators.

As a global leader, brighthush is committed to innovation, sustainability, and creating lasting partnerships with our customers. We empower fleet managers to grow their businesses with confidence, knowing that every truck in our portfolio is backed by rigorous quality checks, advanced technology, and a dedicated support network.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values creativity, collaboration, and continuous improvement. Our culture is built on:

• Customer‑First Mindset: Every decision is driven by the goal of delivering exceptional value to our operators.
• Data‑Driven Innovation: We harness analytics to anticipate needs, optimize processes, and shape the future of fleet solutions.
• Inclusive Leadership: Diverse perspectives fuel our success, and we empower teams to lead with confidence.
• Global Impact: Your work will influence customers across continents, shaping the way fleets operate worldwide.

In addition to a dynamic work environment, brighthush offers competitive compensation, comprehensive benefits, and a suite of learning and development opportunities designed to accelerate your career trajectory.

Role Overview

The Vice President of Customer Success will serve as the chief architect of brighthush’s global customer experience strategy. This full‑time, remote leadership role is pivotal in ensuring that every customer—from onboarding to renewal—receives world‑class support, engagement, and value. You will lead a high‑performing, cross‑functional team that spans Customer Success, Account Management, Product, Operations, and Finance.

Key Responsibilities

• Strategic Leadership: Define, articulate, and execute a comprehensive customer success roadmap that aligns with brighthush’s business objectives and revenue targets.
• Team Building & Mentorship: Recruit, develop, and retain a global, remote Customer Success and Account Management team. Foster a culture of continuous learning, high accountability, and collaborative problem‑solving.
• Lifecycle Management: Oversee the entire customer journey—onboarding, adoption, engagement, renewal, and expansion—ensuring seamless transitions and measurable outcomes.
• Data‑Driven Decision Making: Implement robust analytics frameworks to track customer health metrics, churn risk, NPS, CSAT, and other KPIs. Translate insights into actionable initiatives.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, Operations, and Finance to align customer programs with revenue goals, product roadmaps, and support models.
• Process & Tool Optimization: Design and refine scalable processes, playbooks, and technology stacks that enhance efficiency, consistency, and customer satisfaction.
• Customer Advocacy: Serve as the voice of the customer within executive leadership, championing initiatives that improve service quality, product features, and overall experience.
• Global Program Management: Lead the development of region‑specific strategies that address local market nuances while maintaining a unified global brand promise.
• Continuous Improvement: Drive initiatives that reduce churn, increase upsell/cross‑sell opportunities, and elevate customer lifetime value.

Essential Qualifications

• Minimum 10+ years of progressive experience in Customer Success, Account Management, or related roles, with at least 5 years in a senior leadership capacity.
• Proven track record of building and scaling remote, cross‑functional teams in a global environment.
• Deep expertise in customer lifecycle management, retention strategies, and revenue‑driven success programs.
• Strong analytical mindset with experience using CRM, CSAT, NPS, and other customer analytics tools to drive insights.
• Exceptional communication and stakeholder management skills—capable of presenting complex data and recommendations to C‑suite executives.
• Experience in the automotive, transportation, or technology‑driven industries is highly desirable.
• Advanced degree (MBA, MS in Business, Marketing, or related field) is a plus.

Preferred Qualifications

• Hands‑on experience with subscription‑based or recurring revenue models.
• Knowledge of fleet operations, commercial vehicle maintenance, and logistics.
• Experience with global customer success frameworks and multi‑region program execution.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
• Fluency in multiple languages is an advantage in a global role.

Core Competencies & Skills

• Strategic Vision: Ability to translate business goals into actionable customer success strategies.
• Leadership & Influence: Inspire teams, drive change, and cultivate a high‑performance culture.
• Customer Empathy: Deep understanding of customer pain points and the ability to turn insights into value.
• Analytical Acumen: Data‑driven decision making with a focus on metrics that matter.
• Collaboration: Seamless partnership with Sales, Marketing, Product, and Finance.
• Adaptability: Thrive in a fast‑paced, evolving industry and remote work environment.
• Communication: Clear, concise, and persuasive communication across all levels.

Career Growth & Development Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As Vice President of Customer Success, you will:

• Lead a global strategy that directly influences brighthush’s revenue and market position.
• Collaborate with executive leadership on high‑impact initiatives.
• Mentor and develop future leaders within the Customer Success organization.
• Participate in cross‑functional projects that shape product development and operational excellence.
• Access to executive coaching, leadership development programs, and industry conferences.

Work Environment & Culture Highlights

brighthush embraces a flexible, remote-first culture that empowers employees to work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑team syncs.
• Digital collaboration tools (Slack, Teams, Miro).
• Quarterly virtual retreats and annual in‑person gatherings.
• Inclusive policies that celebrate diversity, equity, and belonging.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior leadership roles.
• Performance‑based bonus structure tied to customer success metrics and company growth.
• Equity or stock‑option plans to align your success with the company’s long‑term value.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to shape the future of fleet experience and lead a global customer success organization? Submit your resume and a cover letter that highlights your strategic vision, leadership achievements, and passion for delivering exceptional customer value. We look forward to exploring how you can contribute to brighthush’s continued success.

Join brighthush and help us create a world where every fleet operator feels confident, supported, and empowered to grow.