Seasonal Remote Customer Support Representative – Brighthush – Southeast United States & Augusta, GA – 2026/2027 Tax Season
About Brighthush
Brighthush is a trailblazing leader in the tax‑preparation software industry, empowering individuals and small businesses to file their taxes online with confidence, clarity, and maximum refunds. Since our founding in 1965, we have continuously evolved our platform to provide an intuitive, step‑by‑step experience that demystifies tax filing for millions of users. With a headquarters in Augusta, GA, and a satellite office in Charlotte, NC, Brighthush employs nearly 200 full‑time professionals year‑round, and during peak season we expand our team by an additional 300 support agents to meet the surge in customer demand.
Our culture is built on innovation, collaboration, and a relentless focus on customer satisfaction. We celebrate diversity, encourage continuous learning, and reward creativity. As a remote‑first organization, we provide our team members with the flexibility to work from anywhere while maintaining the same high standards of service and teamwork that define Brighthush.
Why Join Brighthush This Tax Season?
Brighthush is looking for enthusiastic, customer‑focused individuals to join our remote support team for the 2026/2027 tax season. This is a temporary, high‑impact role that offers:
- Competitive hourly pay starting at $17.00 per hour
- Comprehensive paid training to equip you with product knowledge and support skills
- Flexible scheduling, including evenings, weekends, and holidays to accommodate peak season demands
- Opportunity to work from home in a quiet, professional environment
- Exposure to cutting‑edge tax technology and a chance to contribute to product improvements
- Potential for future full‑time opportunities based on performance and business needs
Position Overview
As a Seasonal Remote Customer Support Representative, you will be the voice of Brighthush, guiding customers through their tax‑filing journey with empathy, accuracy, and efficiency. You will handle inquiries via phone, email, and chat, troubleshoot issues, and ensure a seamless experience that reflects Brighthush’s commitment to excellence.
Key Responsibilities
- Respond promptly and professionally to customer inquiries across multiple channels (phone, email, chat)
- Provide clear, accurate information about Brighthush product features, pricing, and availability
- Diagnose and resolve customer issues, escalating complex problems to senior support or product teams when necessary
- Maintain detailed, accurate records of customer interactions in the support system
- Collaborate with teammates to share knowledge, improve processes, and meet shared performance goals
- Track and meet key performance indicators (KPIs) such as average response time, customer satisfaction scores, and quality metrics
- Stay up‑to‑date on product updates, policy changes, and industry regulations that impact customer experience
- Adhere to Brighthush’s privacy and data protection policies, ensuring customer confidentiality at all times
- Maintain a quiet, professional home workspace that meets Brighthush’s technical and security standards
Essential Qualifications
- High school diploma or equivalent; college degree preferred
- Prior customer support or related experience (e.g., technical support, call center, help desk)
- Excellent verbal and written communication skills in English
- Strong problem‑solving and decision‑making abilities, with a focus on customer outcomes
- Ability to thrive in a fast‑paced, high‑volume environment
- Exceptional attention to detail and strong organizational skills
- Comfortable using customer support software, CRM systems, and basic desktop applications
- Professional, empathetic demeanor when handling challenging interactions
- Reliable high‑speed internet connection (minimum 10 Mbps upload / 25 Mbps download)
- Flexible availability, including evenings, weekends, and holidays as required by the tax season
Preferred Qualifications
- Experience in tax preparation or financial services
- Desktop computer technical support background
- Bilingual proficiency in English and Spanish (or another language) – a significant advantage
- Familiarity with remote work tools (Zoom, Teams, Slack, etc.)
- Previous experience in a remote or virtual support environment
Skills & Competencies
- Customer‑centric mindset: always putting the customer’s needs first
- Strong communication: clear, concise, and friendly in all interactions
- Technical aptitude: quick to learn new software and troubleshoot basic technical issues
- Time management: juggling multiple tickets while maintaining quality
- Adaptability: staying calm and effective amid changing priorities and high call volumes
- Team collaboration: sharing insights and best practices with peers
- Data privacy awareness: understanding and applying privacy regulations and company policies
Career Growth & Learning Opportunities
While this role is seasonal, it offers a unique gateway into Brighthush’s broader career ecosystem. High performers may be invited to join our full‑time support teams, product development squads, or customer success initiatives. Throughout the season, you will receive:
- Structured training modules covering product knowledge, compliance, and customer service excellence
- Mentorship from senior support agents and product specialists
- Access to internal learning resources, webinars, and certification programs
- Regular performance feedback and coaching to help you refine your skills
- Opportunities to contribute to process improvements and product enhancements
Work Environment & Culture at Brighthush
Brighthush values a supportive, inclusive culture that thrives on collaboration and innovation. Even though you’ll be working remotely, you’ll be part of a vibrant community that:
- Encourages open communication through virtual team meetings, chat channels, and knowledge bases
- Celebrates successes with virtual shout‑outs, recognition programs, and team celebrations
- Promotes work‑life balance by offering flexible schedules and respecting personal time
- Supports continuous learning with access to industry conferences, webinars, and internal workshops
- Fosters a sense of belonging through diversity and inclusion initiatives, employee resource groups, and community outreach
Compensation, Perks, and Benefits
Brighthush offers a competitive compensation package for seasonal support agents, including:
- Hourly rate of $17.00 per hour, with potential for overtime during peak periods
- Paid training and onboarding to ensure you’re fully equipped for success
- Access to a comprehensive benefits portal (for full‑time employees) that includes health, dental, vision, and retirement plans
- Flexible work schedule and remote work setup, reducing commuting time and costs
- Employee recognition programs and performance bonuses for outstanding service
- Opportunities for career advancement and skill development within Brighthush
How to Apply
Ready to bring your customer‑service expertise to Brighthush’s dynamic team? Follow these simple steps:
- Complete the online application form, ensuring all required fields are filled accurately.
- Opt in to receive text messages so we can reach you quickly for scheduling and updates.
- Submit your resume and a brief cover letter highlighting your relevant experience and why you’re excited about this role.
We review applications on a rolling basis, so we encourage you to apply early to secure your spot for the 2026/2027 tax season.
Join Brighthush – Where Your Voice Makes a Difference
At Brighthush, every customer interaction is an opportunity to empower individuals and businesses to take control of their finances. As a Seasonal Remote Customer Support Representative, you’ll be at the forefront of that mission, delivering exceptional service that reflects our brand’s promise of simplicity, accuracy, and trust.
If you’re passionate about helping others, thrive in a fast‑paced environment, and are eager to grow your skills in the tax technology space, we want to hear from you. Apply today and become part of a team that values innovation, Apply for this job