Vice President of Customer Success – Global Strategy, Revenue Growth, and Client Experience Leadership

About brighthush – Pioneering the Future of Identity and Screening Solutions

At brighthush, people are at the heart of everything we do. From our customers and partners to the talented individuals who power our innovations, we believe that empathy, authenticity, and respect create the foundation for extraordinary outcomes. As a global leader in mission‑critical background screening, drug testing, and identity verification, we serve some of the world’s most recognized Fortune 100 and Global 500 brands. Our inclusive workforce celebrates diverse voices, fuels creativity, and drives the technology transformation that is reshaping the industry.

Why This Role Matters

The Vice President of Customer Success is a cornerstone of brighthush’s growth engine. In this senior leadership position you will design and execute a holistic customer‑centric strategy that not only retains and expands existing accounts but also transforms our service organization into a proactive advisory team. Your vision will directly influence revenue, client satisfaction, and the overall market perception of brighthush as the trusted partner for identity and screening solutions.

Key Responsibilities

• Strategic Blueprint: Design, develop, and implement a comprehensive operating plan for the Customer Services and Account Management divisions across a fast‑growing global landscape.
• Revenue Expansion: Retain and grow existing business by increasing account profitability, setting strategic direction, and aggressively expanding revenue across the mid‑market client base.
• Performance Metrics: Meet or exceed key business and sales targets, including quotas, revenue growth, client satisfaction scores, and workflow efficiency metrics.
• Pipeline Development: Create and manage a robust revenue pipeline strategy that generates the volume of opportunities needed to achieve ambitious growth targets within the current client portfolio.
• Customer‑Centric Transformation: Lead the evolution of the organization into a proactive, trusted‑advisor team that employs a solutions‑based sales approach.
• Strategic Insight: Develop a deep understanding of each key client’s strategic priorities, articulate their business goals, and align execution with performance metrics and KPIs.
• Team Leadership: Oversee daily operations of the Account Management team while building capabilities, coaching talent, and fostering a culture of continuous improvement.
• Best‑Practice Leverage: Apply retention, upsell, and benchmarking best practices to drive operational efficiency and sustainable account growth.
• Cross‑Functional Collaboration: Partner with Implementation, Product, Marketing, and Engineering teams to ensure seamless project delivery and consistent client experiences.
• Stakeholder Influence: Communicate persuasively with senior executives, board members, and cross‑functional leaders to secure alignment and resources.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience; MBA strongly preferred.
• 10+ years of progressive account management experience, with a proven track record of managing high‑value accounts ($500K+).
• 5+ years of senior leadership experience overseeing large, geographically dispersed teams.
• Demonstrated success leading organizational change and transformation initiatives.
• Deep understanding of growth strategies in competitive, technology‑driven markets.
• Exceptional tactical execution skills and a strong process‑orientation mindset.
• Outstanding written and verbal communication abilities, with a talent for crafting persuasive proposals and executive‑level presentations.
• Proven ability to influence stakeholders, negotiate agreements, and establish mutually beneficial expectations.
• Strategic, self‑directed, organized, and analytical with superior problem‑analysis and problem‑solving capabilities.
• Willingness and ability to travel at least 25% of the time.

Preferred Experience & Skills

• Proficiency with brighthush CRM (formerly Salesforce) for pipeline and account management.
• Success thriving in virtual or remote work environments.
• Entrepreneurial mindset with a proven ability to optimize limited resources in a dynamic, evolving setting.
• Experience leading technology transformation initiatives, especially in SaaS or cloud‑based platforms.

Core Competencies for Success

• Customer Obsession: An unwavering focus on delivering exceptional experiences that delight clients and foster loyalty.
• Data‑Driven Decision Making: Ability to interpret analytics, KPIs, and market trends to inform strategy.
• Leadership Presence: Inspire confidence, mentor emerging leaders, and cultivate high‑performing teams.
• Strategic Vision: Translate long‑term business goals into actionable, measurable plans.
• Collaboration: Build strong partnerships across product, engineering, sales, and marketing to align on client outcomes.
• Adaptability: Thrive amid rapid change, pivoting strategies while maintaining focus on core objectives.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As VP of Customer Success you will:

• Report directly to the Chief Revenue Officer, gaining visibility at the executive level.
• Shape the strategic direction of a global function that directly impacts revenue and brand reputation.
• Access continuous learning programs, leadership development workshops, and industry conferences.
• Collaborate with world‑class technologists driving AI‑enabled screening solutions.
• Potentially progress to senior executive roles such as Senior Vice President of Global Services or Chief Customer Officer.

Work Environment & Culture at brighthush

We champion a flexible, inclusive, and high‑performance culture where every voice matters. Highlights include:

• Remote‑First Flexibility: Work from anywhere while staying connected through cutting‑edge collaboration tools.
• Diverse & Inclusive Community: Employee resource groups, mentorship programs, and a zero‑tolerance policy for discrimination.
• Innovation‑Driven Atmosphere: Participate in hackathons, product labs, and cross‑functional think tanks.
• Well‑Being Focus: Comprehensive health, vision, dental, and supplemental plans, plus mental‑health resources.
• Recognition & Rewards: Competitive base salary, performance‑based bonuses, equity participation, and a robust 401(k) match.

Compensation, Perks & Benefits

While exact figures are tailored to experience, the role offers a base salary in the $200K‑$225K range, complemented by a performance bonus structure and equity incentives. Additional benefits include:

• Medical, vision, dental, and supplemental insurance plans.
• 401(k) with employer match and an Employee Stock Purchase Plan.
• Flexible Paid Time Off (PTO) plus nine paid company holidays.
• Technology stipend for home office setup and ongoing equipment upgrades.
• Professional development budget for certifications, courses, and conferences.
• Access to a global network of industry experts and thought leaders.

How to Apply

If you are ready to lead a world‑class Customer Success organization, drive revenue growth, and shape the future of identity and screening solutions, we want to hear from you. Submit your resume, a compelling cover letter, and any supporting materials that showcase your leadership impact.

Join brighthush – Your Next Big Career Move

brighthush is undergoing a technology transformation, and we need visionary leaders who thrive on change, love solving complex problems, and are passionate about delivering best‑in‑class user experiences. By joining us, you’ll be part of a forward‑thinking team that values innovation, collaboration, and personal growth.

What are you waiting for? Apply today and let’s build the future of secure, reliable identity solutions together.

Equal Opportunity Commitment

brighthush is an equal opportunity employer. We are committed to a workplace free from unlawful discrimination, harassment, and retaliation. Employment decisions are based solely on qualifications, merit, and business needs. We celebrate diversity and encourage applicants of all backgrounds to apply.

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