Vice President of Operations

Company Description

HomeServe USA Energy Services (New England), LLC is an energy services provider based in Woburn, Massachusetts, serving customers across the New England region. The company focuses on delivering reliable home energy solutions and support, helping customers maintain safe and efficient systems. Team members collaborate to provide responsive service and operational excellence in a dynamic, customer-focused environment. The organization values integrity, accountability, and continuous improvement as it grows its regional presence. Joining the company offers opportunities to shape operations and contribute to a mission centered on service quality and customer trust. Role Description The Vice President of Operations is a full-time, remote role responsible for leading and optimizing day-to-day operations across the New England energy services business. This position oversees operational performance, including service delivery, process efficiency, and resource allocation, ensuring that customer commitments and regulatory requirements are consistently met. The role manages P&L responsibilities, sets operational budgets, and monitors financial metrics to align results with strategic objectives. The Vice President of Operations leads cross-functional teams, drives strategic initiatives, and coordinates major projects to improve scalability, quality, and customer satisfaction. Daily activities include reviewing operational data, refining policies and procedures, mentoring leaders, and collaborating with executive leadership to support long-term growth and continuous improvement.

Qualifications

Strong Operations Management and Project Management skills to oversee service delivery, process optimization, and cross-functional initiatives. Demonstrated expertise in P&L Management and financial oversight to drive performance, budgeting, and profitability. Proven Customer Service experience with a focus on service quality, customer satisfaction, and issue resolution within a service-oriented environment. Advanced Strategic Planning abilities to set operational strategy, define goals, and execute long-term improvement plans. Experience in leading distributed or remote teams, with the ability to build alignment and accountability across locations. Excellent analytical, problem-solving, and decision-making skills, with proficiency in using data and KPIs to guide actions. Effective communication and leadership capabilities, including the ability to influence stakeholders and mentor managers. Relevant bachelor’s degree; an advanced degree in business, operations, or a related field is beneficial. Background in energy services, utilities, or a related industry is preferred.