Vice President of Professional Services
Vice President of Professional Services Location: Remote, United States
About the Role
We are seeking a qualified and results-driven Vice President of Professional Services to oversee the company's professional services organization, ensuring high-quality service delivery, strong client relationships, and sustainable business growth. This role is responsible for developing service strategies, managing client engagements, improving operational performance, and ensuring projects are delivered within agreed timelines, budgets, and quality standards. The successful candidate will bring extensive leadership experience, strong business judgment, and a proven ability to build effective teams, optimize service delivery, and align professional services operations with the company's strategic objectives.
Key Responsibilities
Develop and implement professional services strategies that support business goals, client satisfaction, and revenue growth. Oversee consulting, implementation, integration, training, and other client-facing service engagements. Lead, mentor, and develop professional services managers, consultants, project managers, and delivery teams. Establish service delivery standards, project management procedures, and performance metrics to ensure consistent quality and accountability. Manage project portfolios, resource allocation, staffing requirements, and delivery schedules to meet client commitments. Build and maintain strong relationships with key clients, executive stakeholders, and strategic partners. Collaborate with Sales and Account Management teams to support proposals, service scoping, contract negotiations, and account expansion opportunities. Monitor project budgets, service revenue, profit margins, utilization rates, and delivery costs to achieve financial objectives. Identify opportunities to streamline processes, improve resource utilization, and increase operational efficiency. Develop scalable service delivery models, methodologies, and best practices to support organizational growth. Manage complex client escalations, resolve delivery issues, and implement corrective actions to maintain client confidence. Evaluate market trends and client feedback to develop new service offerings and improve existing solutions. Ensure compliance with contractual obligations, company policies, quality standards, and applicable regulations. Prepare and present reports on project performance, financial results, client satisfaction, and strategic initiatives to executive leadership.
Qualifications
Bachelor's degree in Business Administration, Information Technology, Engineering, Management, or a related field; a master's degree is preferred. 10+ years of experience in professional services, consulting, project delivery, or service operations, including substantial leadership experience. Demonstrated success managing professional services teams and delivering complex client engagements. Strong understanding of project management, service delivery methodologies, resource planning, and client relationship management. Proven ability to manage budgets, improve profitability, and achieve operational and financial targets. Experience developing service strategies, optimizing delivery processes, and scaling professional services operations. Excellent leadership, communication, negotiation, and problem-solving skills. Strong financial and analytical capabilities, including project forecasting, utilization management, and profitability analysis. Ability to collaborate effectively with Sales, Product, Engineering, Operations, and other cross-functional teams. Experience with project management software, professional services automation (PSA) platforms, and CRM systems. Strong organizational skills and the ability to manage multiple priorities in a dynamic business environment. Work Arrangement Remote — United States Employment Type Full-time Reporting To Chief Operating Officer (COO) or Chief Executive Officer (CEO), depending on the company's organizational structure.