Vice President of Professional Services
Vice President of Professional Services Location: Remote, United States
About the Role
We are seeking an experienced and strategic Vice President of Professional Services to lead the delivery, development, and continuous improvement of the company's professional services organization. This role is responsible for overseeing client engagements, managing service delivery teams, improving operational efficiency, and ensuring projects are completed on time, within budget, and according to client expectations. The ideal candidate will combine strong leadership and business management skills with a proven ability to build client relationships, develop service delivery strategies, and drive customer satisfaction, revenue growth, and long-term business success.
Key Responsibilities
Develop and execute professional services strategies aligned with company objectives, client needs, and revenue targets. Oversee the delivery of consulting, implementation, integration, training, and other professional services engagements. Lead, mentor, and develop professional services managers, consultants, project managers, and delivery teams. Establish service delivery standards, project management practices, and performance metrics to ensure consistent quality and client satisfaction. Manage project portfolios, resource allocation, staffing plans, and delivery schedules to meet client commitments and business priorities. Build and maintain strong relationships with key clients, executive stakeholders, and strategic business partners. Collaborate with Sales and Account Management teams to support proposals, service offerings, project scoping, and client expansion opportunities. Monitor project budgets, profitability, utilization rates, delivery costs, and service revenue to achieve financial objectives. Identify opportunities to improve service delivery processes, operational workflows, and resource utilization. Develop scalable service models, methodologies, and best practices to support business growth and improve delivery consistency. Oversee client escalations, resolve service delivery challenges, and implement corrective actions when necessary. Support the development of new service offerings based on client feedback, market demand, and emerging business opportunities. Ensure projects comply with contractual obligations, quality standards, internal policies, and applicable regulatory requirements. Prepare and present reports on service performance, project outcomes, financial results, client satisfaction, and strategic initiatives to executive leadership.
Qualifications
Bachelor's degree in Business Administration, Management, Information Technology, Engineering, or a related field; a master's degree is preferred. 10+ years of experience in professional services, consulting, project delivery, or service operations, including significant leadership experience. Proven success leading professional services teams and managing complex client engagements or project portfolios. Strong understanding of project management, service delivery models, resource planning, and client relationship management. Demonstrated ability to manage budgets, improve profitability, and achieve revenue and operational targets. Experience developing service strategies, improving delivery processes, and scaling professional services organizations. Excellent leadership, communication, negotiation, and problem-solving skills. Ability to manage multiple priorities, resolve complex issues, and make sound business decisions. Strong financial and analytical skills, including experience with project forecasting, utilization, and profitability analysis. Proven ability to collaborate with Sales, Product, Operations, and other cross-functional teams. Experience with project management platforms, professional services automation (PSA) tools, and CRM systems is preferred. Work Arrangement Remote — United States Employment Type Full-time Reporting To Chief Operating Officer (COO), Chief Executive Officer (CEO), or another senior executive, depending on the company's organizational structure.