Vice President of Workplace Operations
Company Description
Astute Adjusting is a niche, multidisciplinary loss adjusting and consultancy firm serving clients across Australia. The team responds wherever clients require support, whether on-site in Queensland, New South Wales, Victoria, South Australia, and Western Australia, or through desktop assessment tools. Experienced professionals provide quality claims management, assessment, and consulting services tailored to client needs. The firm is committed to delivering efficient, results-focused service while maintaining high professional standards and strong client relationships. Role Description This is a full-time, remote role focused on supporting Astute Adjustingβs claims management and consultancy services. The role involves assessing insurance claims, reviewing documentation, and preparing clear, accurate reports and recommendations. The individual collaborates with internal team members and external stakeholders to gather information, clarify claim details, and ensure timely resolution. Daily responsibilities include managing a caseload, updating claim records in relevant systems, responding to client queries, and contributing to process improvements that enhance service quality and efficiency.
Qualifications
Candidates should possess strong analytical and problem-solving skills, with the ability to interpret complex information and make sound recommendations. Candidates should possess effective communication and interpersonal skills, including clear written reporting and professional client interaction. Candidates should possess solid organizational and time-management skills to handle multiple claims and meet deadlines. Candidates should possess proficiency with digital tools and claim management systems, and be comfortable working in a remote, technology-enabled environment. Relevant experience in loss adjusting, insurance, or claims management is highly beneficial. A suitable qualification in insurance, business, law, or a related field is advantageous. Ability to work independently, exercise sound judgment, and maintain confidentiality and ethical standards.