Vice President Operations
Company Description
ThermoWise, founded in 2008, is a leading national supplier of innovative energy-saving solutions specializing in Air to Water Heat Pumps and advanced hot water generation systems. The organization focuses on environmentally responsible technology that delivers substantial energy and cost savings for clients. ThermoWise offers turnkey, tailor-made solutions supported by a nationwide infrastructure for fast, reliable installation and maintenance. The company maintains strong relationships with technology providers to stay current with innovation and offers guaranteed savings, extended warranties, and expert advice. Guided by a mission to reduce the human carbon footprint, ThermoWise collaborates with staff, partners, clients, and suppliers to deliver intelligent, sustainable energy solutions. Role Description The Vice President Operations is a full-time, remote role responsible for overseeing end-to-end operational performance across the organization. This position leads operations strategy, designs and improves processes, and ensures that systems, resources, and teams are aligned to deliver efficient, scalable, and sustainable solutions. Day-to-day responsibilities include managing operational budgets and P&L performance, setting and monitoring KPIs, coordinating cross-functional projects, and driving continuous improvement initiatives. The role also involves optimizing customer service operations, ensuring high service quality and reliability, and partnering with senior leadership to support long-term strategic goals. The Vice President Operations will mentor and develop operational leaders, foster a culture of accountability and safety, and ensure compliance with relevant regulations and company standards.
Qualifications
Demonstrated expertise in Operations Management, including process optimization, resource planning, and performance measurement. Proven experience in P&L Management, budgeting, financial analysis, and driving operational profitability. Strong background in Strategic Planning, with the ability to translate company vision into actionable operational roadmaps. Advanced Project Management skills in leading complex, cross-functional initiatives from concept through implementation. Solid Customer Service leadership experience, with a focus on service quality, reliability, and customer satisfaction. Experience in energy, HVAC, or related technical industries is highly beneficial. Excellent communication, negotiation, and stakeholder management skills. Proven ability to lead distributed teams in a remote environment and build collaborative, inclusive work cultures. Bachelor’s degree in Business, Engineering, Operations, or a related field; an advanced degree (MBA or equivalent) is an advantage.