Vice President Operations

Company Description

Nashville Fire Department Emergency Medical is a hospital and health care organization headquartered at 63 Hermitage Avenue in Nashville, Tennessee, United States. The department provides emergency medical services and support to residents and visitors across the Nashville area. Team members work in a mission-driven environment focused on public safety, rapid response, and high-quality patient care. The organization emphasizes collaboration, professionalism, and continuous training to meet evolving community needs. Applicants can expect to join a public service agency committed to improving health outcomes and emergency response capabilities. Role Description The Vice President Operations is a full-time remote role responsible for overseeing operational performance, resource allocation, and service delivery across the Nashville Fire Department’s emergency medical functions. This role manages daily operations processes, monitors key performance indicators, and ensures compliance with departmental policies and regulatory standards. The Vice President Operations collaborates with leadership to develop and implement strategic initiatives, optimize workflows, and improve response times and patient outcomes. Day-to-day tasks include reviewing operational data, guiding project implementation, coordinating cross-functional teams, and supporting budget and P&L oversight. The role also involves partnering with internal and external stakeholders to strengthen customer service, enhance community impact, and maintain a culture of safety and accountability.

Qualifications

Strong Operations Management experience, including oversight of complex, multi-site or field-based services. Demonstrated P&L Management skills with the ability to manage budgets, forecast needs, and optimize financial performance. Customer Service focus, with experience improving service quality, responsiveness, and stakeholder satisfaction. Strategic Planning capabilities, including setting priorities, aligning resources, and executing long-term operational initiatives. Project Management skills for leading cross-functional projects, managing timelines, and delivering measurable outcomes. Proven leadership experience in health care, emergency services, public safety, or a related field is highly beneficial. Excellent communication, analytical, and decision-making abilities, with a commitment to equity and inclusive teamwork. Bachelor’s degree in Business Administration, Health Administration, Operations Management, or a related discipline; advanced degree preferred.