VIP CRM Team Lead (Fully Remote)

• You will lead the strategy and execution of CRM initiatives focused on high-value customers.

• You will shape the full VIP customer lifecycle, from pre-VIP activities to reactivation.

Key Responsibilities:

• You will manage team priorities, workflows, and performance while supporting individual growth.
• You will develop promotional plans and refine segmentation strategies based on customer and financial insights.
• You will collaborate with Product, VIP Support, Content, and Casino teams to ensure consistent execution.

Requirements:

• You bring 2-3+ years of CRM experience in the iGaming industry with team leadership exposure.
• You have strong knowledge of lifecycle communication, retention strategies, and promotional mechanics.
• You demonstrate analytical thinking and commercial awareness to drive data-informed decisions.
• Enjoy a fully remote working environment with the flexibility to work from anywhere.
• Access support for children, mental health, sports, language learning, and professional development.

Jobgether This role is with a partner company in the iGaming industry, focused on customer engagement and retention. They operate as a global, data-driven organization with a collaborative and international team culture.