Visionary Strategic Head of Customer Success & Partner Growth – Remote Leadership Role Driving Premium Grower Concierge Services, Sustainable Ag‑Tech Partnerships, and Data‑Driven Customer Experience at brighthush

About brighthush

brighthush is a pioneering ag‑tech platform that empowers farmers and ranchers with the financial tools, data insights, and expert support they need to transform their operations. Since our founding in 2020, we have rapidly become a trusted partner for agricultural producers across the United States, helping them unlock capital, adopt precision agriculture technologies, and navigate complex conservation and carbon markets. With a dedicated team of 11–50 professionals, brighthush blends cutting‑edge technology with deep industry knowledge to create sustainable, high‑impact solutions for the modern ag‑tech ecosystem.

Our mission is simple: to light the way for growers and ranchers, enabling them to thrive in a rapidly evolving world. We do this by delivering a seamless, data‑driven experience that connects producers to capital, expertise, and a community of peers—all while driving measurable environmental and economic outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, collaboration, and impact. We champion a culture of continuous learning, celebrate entrepreneurial spirit, and reward results. As a remote‑first company, we provide the flexibility to work from anywhere in the United States while fostering a strong sense of community through virtual town halls, hackathons, and quarterly in‑person retreats.

We offer a competitive total rewards package that includes performance‑based variable compensation, equity, comprehensive health benefits, a 401(k) plan, generous paid time off, and a remote‑work stipend. Beyond the tangible perks, you’ll gain the opportunity to shape the future of ag‑tech, lead high‑impact initiatives, and grow your career in a fast‑paced, mission‑driven environment.

Role Overview

As the Head of Customer Success at brighthush, you will be the strategic leader responsible for the end‑to‑end partner journey—from the moment a contract is signed to the ongoing adoption, renewal, and expansion of our services. You will spearhead the launch and scaling of our Grower Concierge service, a premium, white‑glove offering that delivers personalized agronomic support to our most valuable growers. Your influence will extend across cross‑functional teams, shaping product roadmaps, operational processes, and the overall customer experience.

In this role, you will:

• Own the partner lifecycle, ensuring a seamless transition from sales to implementation, adoption, and renewal.
• Launch and grow the Grower Concierge service as a standalone business line, hiring, training, and managing a seasonal team while optimizing unit economics.
• Build and lead a high‑performing Customer Success organization, setting clear roles, hand‑offs, and escalation paths.
• Develop a repeatable operating system—templates, playbooks, and after‑action reviews—to streamline every new partner launch.
• Define, track, and report on partner health, grower outcomes, satisfaction, and cost to serve.
• Serve as the senior day‑to‑day partner for enterprise accounts, collaborating closely with founders and executive leadership.
• Act as the voice of the customer, translating partner and grower feedback into actionable product and engineering insights.

Key Responsibilities

Partner Lifecycle Management

Take full ownership of the partner journey, from sales handoff to implementation, adoption, and renewal. Work closely with the sales team to identify upsell and cross‑sell opportunities, ensuring that every partner receives a tailored, high‑value experience that drives long‑term retention and expansion.

Grower Concierge Service Leadership

Launch and scale our white‑glove Grower Concierge as a distinct revenue stream. Recruit, onboard, and train a seasonal workforce capable of delivering complex, rules‑heavy agronomic support. Continuously refine the playbook, monitor quality metrics, and drive profitability.

Team Building & Development

Recruit, mentor, and develop a world‑class Customer Success team. Establish clear career paths, performance metrics, and professional development programs that foster growth and retention.

Operational Excellence

Create and maintain a repeatable operating system that captures best practices, standardizes processes, and reduces ramp‑time for new partners. Leverage automation, AI, and data analytics to scale service delivery while maintaining high quality.

Metrics & Analytics

Define and own key performance indicators (KPIs) for partner health, grower outcomes, satisfaction, and cost to serve. Build dashboards and reporting frameworks that provide actionable insights to leadership.

Executive Engagement

Act as the primary point of contact for enterprise accounts, building strong relationships with C‑suite executives and ensuring alignment with their strategic goals.

Customer Advocacy

Aggregate partner and grower feedback, prioritize feature requests, and collaborate with product and engineering teams to deliver solutions that meet market needs.

Essential Qualifications

• 7+ years of experience in Customer Success, Implementation, or Account Management, with at least 3 years in a leadership role.
• Proven entrepreneurial track record—having built a new service line, team, or business from the ground up and owned its outcomes.
• Exceptional decision‑making skills in ambiguous environments; ability to make informed calls with incomplete data and pivot quickly.
• Experience managing hourly or seasonal teams, especially in complex, rules‑heavy contexts.
• Strong executive presence and comfort engaging with enterprise customers at the C‑suite level.
• Deep understanding of operating metrics, cost of service delivery, and financial modeling.
• Hands‑on experience with automation or AI tools to scale service operations.
• Background in agriculture or direct experience working with farmers, ranchers, or ag‑tech stakeholders.
• Familiarity with government, conservation, or carbon programs is highly desirable.
• Experience in contact center or managed‑service operations.

Preferred Qualifications

• Experience in a high‑growth startup environment, scaling customer success functions rapidly.
• Knowledge of precision agriculture technologies, farm management software, or ag‑finance platforms.
• Track record of building and optimizing customer success metrics that drive retention and expansion.
• Strong analytical mindset with proficiency in SQL, data visualization tools, and CRM platforms.
• Excellent communication skills—both written and verbal—across diverse audiences.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Process Design & Continuous Improvement
• Team Building & Talent Development
• Stakeholder Management & Executive Presence
• Agile Project Management
• Financial Acumen & Budget Management
• Technology Fluency (CRM, BI, Automation)
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As Head of Customer Success, you will:

• Lead cross‑functional initiatives that shape the future of our platform and services.
• Mentor and develop a high‑performing team, creating a legacy of leadership excellence.
• Collaborate with founders and executives, gaining exposure to strategic decision‑making.
• Drive innovation in customer experience, influencing product development and market positioning.
• Participate in industry conferences, webinars, and thought‑leadership opportunities.
• Benefit from continuous learning programs, including leadership coaching, technical workshops, and industry certifications.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and impact. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and Q&A sessions with leadership.
• Monthly hackathons and innovation challenges.
• Quarterly in‑person retreats that foster team bonding and strategic alignment.
• Open‑door communication channels and a flat hierarchy that encourages idea sharing.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While the exact figures may vary based on experience, the total rewards package includes:

• Competitive base salary aligned with market benchmarks for senior Customer Success leaders.
• Performance‑based variable compensation tied to partner health, renewal rates, and revenue growth.
• Equity options that allow you to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Remote‑work stipend to support home‑office setup and connectivity.
• Professional development budget for conferences, courses, and certifications.

How to Apply

If you are a visionary leader with a passion for agriculture, a knack for building high‑impact teams, and a track record of driving customer success at scale, we want to hear from you. Join brighthush and help shape the future of ag‑tech while building a rewarding career that makes a real difference for farmers and ranchers across the country.

Ready to take the next step? Submit your application through our careers portal and let’s explore how you can bring your expertise to brighthush.