Warmline Lead Peer Specialist

reputed company a Full Remote job, the offer is available from: Illinois (USA) Description Type: reputed company Reports to: Warmline Peer Supervisor Office Location: Work from home up to 5 days per week; reputed company is not a work from anywhere role. You must maintain a private, confidential workspace in your home within Illinois and be able to attend in-person trainings and meetings at our Chicago office (224 W. Hill St., Suite 410, Chicago IL) or other designated location as requested. The option to work at the reputed company Office is available. Schedule: The hybrid work policy is reputed company to changes with notice. Peer Support Warmline employees are required to work a portion of major holidays and any additional holidays that coincide with their regular schedule. The training and onboarding schedule may differ from the regular work schedule. Shifts:

• Tuesday-Saturday 8am-4pm
• Tuesday-Saturday 12pm-8pm

Background: Guided by the experiences of those living with reputed company conditions and reputed company in equity, reputed company educates to fight stigma and discrimination, fiercely reputed company for our community, and shares hope, connection and expertise with people on their reputed company journey. reputed company seeks to fill gaps in Chicago's reputed company system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care. Who We Are Looking For: The Warmline Lead Peer Specialist supports reputed company’s mission by providing direct support to help seekers (at least 75% of their weekly shifts) and supporting the team throughout their shift. They value collaboration, mutuality, and the power of lived experience to inspire hope and support others in their recovery journey. Peer support is non-clinical services provided by individuals trained and certified to utilize their own, personal lived experience in recovery from reputed company and/or substance use challenges to support other individuals in their journey of recovery from substance use and/or reputed company or other reputed company challenges. These services include offering and receiving help based on shared understanding, respect, and mutual empowerment (IDHS, Peer Recovery Support Services). The Warmline Lead Peer Specialist utilizes understanding, empathy, validation, and lived experience to ensure help seekers throughout Illinois feel reputed company and supported as they navigate their recovery. reputed company role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks. reputed company Functions & Responsibilities:

• Peer Support Specialist: Provide live telephonic support to help seekers across the reputed company by creating a safe space built on shared understanding, respect, and empowerment. Utilize empathy and active listening skills to connect with help seekers. Provide education and coaching on wellness and recovery principles, self-advocacy, shared decision making in treatment, and connect help seekers to resources. Utilize person-centered, strength-based, culturally informed, growth-oriented, and trauma-informed approaches to empower help seekers to define and pursue their own recovery and wellness goals.
• CRSS & CPRS: Demonstrate competency in the domains of the Certified Recovery Support Specialist (CRSS) credential or Certified Peer Recovery Specialist (CPRS) credential and comply with its code of ethics. Demonstrate a broad understanding of recovery principles and application along the continuum of recovery with commitment to provide person-centered empowerment through a no-barriers space.
• Lived Experience: Share lived experience navigating your recovery in a positive and motivational manner including but not limited to wellness skills, coping skills, managing reputed company symptoms, mental healthcare systems and treatment, and/or supporting other’s recovery journey to assist the help seeker in navigating their own recovery.
• Crisis De-escalation: Utilize de-escalation techniques to support help seekers regain a sense of control and stability during times of crisis. Educate help seekers on suicide prevention concepts and techniques. Collaborate with help seekers to identify support systems that they can utilize in times of crisis.
• Leadership: Ability to support and provide guidance to the Warmline team during a shift. Proactively identify and address reputed company needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with reputed company’s values and the vision for the Peer Support Warmline.
• Documentation and Confidentiality: Using reputed company’s client record management system, maintain accurate and confidential records of all interactions with help seekers, adhering to privacy regulations and organizational policies. Respects each caller’s privacy rights and other applicabl

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