Remote Position
Work From Home Travel Support Specialist
🌍 Remote · United States
💼 Full-time
Work From Home Travel Support Specialist Franklin, Tennessee, United States About the Job Work From Home Travel Support Specialist We're looking for a Work From Home Travel Support Specialist to guide clients through every stage of their travel journey, from initial planning and booking to pre-departure prep and real-time updates while they're on the road. You'll be a steady point of contact for travelers, making sure they always have accurate information and know exactly what to expect next. This is a fully remote, work-from-home position with full training and mentorship provided from day one. Prior travel industry experience is a plus but not required.
What You'll Do
- Assist clients remotely through phone, email, and online messaging
- Manage reservations, booking updates, cancellations, and special requests
- Share clear and detailed information regarding destinations and travel policies
- Monitor upcoming departures and proactively contact clients when necessary
- Professionally resolve inquiries and concerns to maintain high customer satisfaction
What We're Looking For
- Strong written and verbal communication abilities
- Background in customer service, travel industry experience is a plus
- Detail-oriented and highly organized
- Able to work independently in a remote setting
- Quick to adapt to booking platforms and digital tools
- Reliable and committed to delivering a smooth client experience
- Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
What You Get
- 100% remote flexibility with a fully remote work structure
- Flexible scheduling
- Ongoing training and mentorship from day one
- Access to industry-related travel perks and exclusive discounts
- Supportive, collaborative team environment with long-term growth opportunities
Technical Requirements
- Laptop or desktop computer
- Reliable broadband internet connection
- Smartphone for communication and updates
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